Marietta Toyota Reviews

Got my new Sequoia with the help of Perry Kinney and couldn't be more pleased! Perry was great - efficient, attentive, and he knew how to "make it happen".
Thanks so much!

This was the easiest car buying experience I've ever had with a dealer. Drove down from Knoxville, Was back on my way home in short order!

I contacted Toyota dealerships in Georgia, Tennessee, and North Carolina. (I live in North Georgia). Tony Tillis at this dealership was the one professional salesman who followed through, broke down costs, found the Prius V five I wanted and arranged to have it delivered to the dealership. This dealership surpassed my expectations. Roberto is financing also did an excellent job. It is great to know that the auto buying experience can be a pleasant one. I highly recommend Tony Tillis and Marietta Toyota!

Awesome dealership and very professional staff. I live in the Chattanooga TN area, but decided to venture outside of the Chattanooga area for my vehicle purchase. Found my Toyota Highlander XLE for a great price and found exactly the color and options that I was looking for. I worked with Robert Glover Sr., Robert Glover Jr. and Jimmie Wilson during my experience. if you are in the market for a Toyota, they are the guys to go to! They were to the point and explained each and every thing properly and also worked together with me in order to get the best price for the car. I was extremely happy with this dealership and would not hesitate working with them in the future. Marietta Toyota rocks!!

Bought a car here. We're happy that we found what we wanted. That said, I think it's reasonable to expect high for car dealership because of the amount of dollar we as customers spend, and I had to minus 2 stars for one reason:

- We didn't receive the car for 6 days. That's fine, as we knew the car was on the way. We were initially told the car would come in 3 days. What was not fine to us was that we didn't get any update about when we'd get a car after 3rd day. We had to call them, but then nobody was able to give any useful info. Finally on 6th day they contacted us and the car was ready. We wish we got a call about the update.

Buying a car is such an investment (at least for me), not knowing the delivery status makes me worried. Esp. not hearing anything after the promised period is definitely concerning. My wife and I had to start thinking about the worst case scenario on the 3rd day (legal action to legitimize canceling the down payment). Customers should understand if there's a delay (esp. under covid-19 where basically all businesses are affected), so I just wish they take it more seriously and try to keep the customers posted about the status.

Also, I don't minus start for this, but we saw some (not a lot) employees not wearing a mask in the building. I understand wearing a mask is not mandated in Georgia under covid-19 pandemic, but I'm just saying I did feel concerned. I regret I didn't bring this up while we're were there (maybe too focused on purchasing).

Mr. Clay Moore was very professional and supportive with the choices I made for my vehicle. Great experience overall I will return for his help.

Great, fast to the point service. It seemed like a really busy day for them yet they got me out of there in an hour as promised! Danny was my service advisor. Highly recommend Marietta Toyota.

Excellent professional service delivered in a timely manner. Two thumbs up

Wonderful experience. We drove 1 1/2 hr because they had exactly what we wanted and were very easy to work with. Definately recommend and well worth the trip.

Good service in a timely fashion. Bryan a seasoned service representative. I always use MT for my service work.

Fast, courteous and professional. Plus, they take good care of my car.

The staff was very courteous and the service was fast in spite of a long line.

Excellent,. Excellent, Excellent. Service person was Excellent

Visited a local dealership in hopes of looking at the BRAND NEW top tier Camry and they didn't even have it on the lot. Trying to still enjoy the experience I then asked about seeing the 2020 Prius. They questioned my BASIC concerns in where Toyota has historically issued recalls to address the issues I brought up and the representative Leo rudely asked me if I researched. On top of that, he implied I should switch my Android phone to an Apple device to be compatible with the vehicle line up. He then brought his nice hard working manager over to clean up his mess and his manager associated their lack of inventory as me wanting to view an OLDER/CHEAPER year model Prius. As a proud engineering graduate, AND a woman that also represents minorities, I think he racially/orientationally profiled me and that is not a dealership I will ever visit again. Neither should you.

bought car here and just recently rented one for long family trip. always send me tons of coupons for oil changes.... last 2 i used were a oil change and everything for 12 bucks (including tire rotation)... normally it is 65... rental prices for highlander were 51 a day... cheapest i could find anywhere else 75... never had an issue here... my camry still new so i am still usin dealer for all changes... once the maintenance needs hit i will obviously find a mom and pop for cheaper but not for at least another couple years... only issue i have had (minor) is sometimes when you book an appt like early sat mornin you can get there and they will say, well we got a lot of cars in front of you right now, so give us some time, which defeats the purpose of making an appt.

high marks for a dealer service dept.

Good customer service and good work on my car. Will def come back

Great auto service with decent timing. Jonthan Thomas helped as the service advisor and sent us on our way as soon as possible.

Rick Turner has made the car buying process amazing and smooth! I highly recommend him to anyone. Marietta Toyota is full of such professionalism, kind and caring people. The dealership works with you, and makes sure you re comfortable with the choice you re making. I felt so at home with them. There s no pressure in buying a car at this second. Marietta Toyota gives you plenty of time to think about the life decision you re going to make. The dealership has so many amazing options to choose from. Rick Turner took his time to show me each option, that he felt best would suit my lifestyle.

Great job guys keep up the good work!

Always extremely professional and friendly. Thanks!!!

Great folks, I actually enjoyed the car buying experience. I worked with 2 great salesmen Rick Frazier & Jose Amaya and they took GREAT care of me and my car buying experience. Look forward to a long friendship with this dealer. A really relaxed atmosphere and soooo helpful. I will definitely be back for service and my other needs.

Took a lot longer time than I thought. Maybe because of Friday

Fast service and very helpful. I will be returning for future maintenance in the future.

Nic Sacca was a great sales associate. My new car purchase was unexpected and he made the buying process easy. He made us feel like less of a number. The experience was simple, quick, and stress free. I simply told him my top five list and he found the exact car for us. Would happily recommend people purchasing there vehicle from here.

Excellent customer service.. Thanks to Brian!
Prices are costly and needs much revamping
And needs more coupons or specials to balance out the cost of living..

My wife and I had an appointment to meet with John *Mad Dawg" Maddox to test drive a 2015 Toyota Avalon Hybrid. We weren't expecting to buy that day but the experience we had with John won us over. He was very knowledgeable about the Avalon and gave us an excellent test drive which made the decision to buy so easy. I grew up in the car dealership business and John is top notch.

Everyone was helpful and accomadating. Even in a pandemic, I was able to receive outstanding service. Thank you!

The repairs appear to be just great so far, but the cashier was very rude. She needs training or some other line of work that doesn't require access to the public. BUT I only docked one star because everybody and everything else was very nice, smooth, and timely.

I just got a brand new Corolla at Marietta Toyota and the entire experience was great from start to finish. My salesman was Jim Sims and he was extremely helpful. He listened to my concerns and answered all my questions about buying a new car. Most of all, I feel like Jim was very straightforward with me - there wasn't any "salesy" jerking around or trying to get me to buy something more expensive/something I didn't want. With the lifetime warranty that only Marietta Toyota offers, the great service Jim provided, and the service center just a few miles from my house, I couldn't be more happy with my new car. Our experience was so good, that we went back a week later and got my girlfriend a car there too!

Out of the 4 Toyota dealerships around the area, Marietta Toyota was the only one that was truthful and transparent about everything. Leo is the man! Genuine and not pushy!

Amazing fast service! This location never disappoints!

Purchased my first Vechicle here it was a terrific experience Jullian salesperson was helpful didn't really try to pressure me into getting any expensive Vechicle I got an excellent deal my car had unbelievable low mileage and in great condition. I liked my experience he helped point me in the right direction for the car insurance and he remembered my bday. This experience was smooth like butter.

Jimmie Wilson in sales and Rodrigo in financing were great and easy to work with on my first car purchase. I would recommend everyone to go here when in the market for a new car!

I really trust David Roth who is my service guy .. I trust that he will not tell me I need something when I don't. I really appreciate him and those guys there. Also, my breaks are working great, thanks

Took my vehicle in for a oil change the whole entire ashtray which was full of change it was gone, spoke with a service advisor they say they're going to give me a call so we can talk about it haven't received the call from anyone.
Took my vehicle in for the oil change second time they made mistake on my mileage reading. Seems like every time I go there is always something.

I came in to remedy and resolve problem with the brakes on my Corolla and it was done efficiently.

Took car in for AC issue of blowing warm air. I went to pick up my car and I was directed to go pay. Once inside, the cashier wanted my credit card without ever telling what the issue was or what I was paying or even the amount they were going to charge. She looked stunned when I asked what work was completed on my car. Then gave me the paperwork because she didn t understand it.

I had a wonderful experience here! Rod, Jimmie Wilson, and Tim Hackney were amazing to work with and very nice! I was able to get a great deal for my car!

Excellent service and professionalism. Smooth process. Our salesman David was top notch!!

Justin Gispert sold me a brand new prius c and it was a amazing process. Will return there again when it is time to get our teenage daughter and I plan to work with Justin again. Make sure you ask for him if you go there!

Today, I went in with a damaged tire that had to be replaced. Instead of simply replacing it and charging me for the tire, my regular service guy told me to call the Lexus dealer who d put them on, less than a year ago, because I probably had road hazard protection. Sure enough, that was the case and Mariett Toyota charged me nothing to remove the bolt that was embedded in my tire and confirm that it was still holding air. They saved me a good bit of money and I really appreciate that kind of customer service. They re in it for the long run - and that s the kind of dealer service that will keep me coming back.

Marietta Toyota may have changed my mind about hating to buy a new car! They diligently worked to get a negotiated price. The sales person (Morris Mega) was upbeat and positive and made his part of the buying process, fun. Their showroom is clean and staff amenable.

Absolutely the worst service department ever! I had dropped off my car for service at 10 am for an 11 am service and it is now 5:38 p.m. and apparently no one knows where my car is and what the status is. I have called now twice and the serviceman that took my car this morning has left and no call back from when I called at 3 pm. They told me I would receive a call in 20 minutes and still nothing. I have been a loyal customer since I moved here in 2014 and bought my 2017 Camry from Marietta Toyota and always dealt with Brian Kessler, (he is amazing). I guess I should have rescheduled once I found out he was not in. I will never go back there again. Now I won't get my car until tomorrow!!! ABSOLUTELY UNACCEPTABLE.

Update: Got a call at 6:13 pm saying my car was ready and it was just washed. I asked if there will be a manager on site tomorrow now that I have no way to get my car until then and the woman told me yes. I will be speaking to every manager tomorrow morning. Also she told me there would be no charge! Yay not really, it is a joke that that's how they try to cover up the mess up. Unacceptable to not know where my car is for 8 hrs at a Dealership and no one to help me.

Had a appointment set for 10 and didn't leave until 12.

Salesman Leonardo was fantastic and very helpful. The sale manager came out and was very transparent in closing the deal. I felt good about my final numbers on my 2020 Tacoma sport 4x4 . Thanks Marietta Toyota!!!

Jon Thomas is a fantastic service rep. Based on my description of my issues, he was able to assess and problem solve the issue with confidence that it wasn t a major issue. Often service reps will use this opportunity to recommend unnecessary and often expensive diagnostics tests. This wasn t the case with Jon. This builds a lot of trust. Service was done in a very timely manner and the shuttle service is very convenient.

Had my car towed in Saturday after close Got a call first thing Monday and my car was ready but noon Monday..Awedome job by all Way to go Steve Hanna

I was very happy with the experience of buying my new tundra. My salesman Mitch was very well-versed and knowledgeable about the truck and it s features. The lobby and waiting area was very clean and well sanitized. I was happy with the deal that I received and I would recommend this dealership to all of my friends and family! They are honest and fair dealing and offer a superior product for the price.

Brian is awesome! I came 30 mins before my appointment and he took care of me right away. he also recommended me what I needed for my car which is great and he s funny! He also showed me something I didn t know I could do on my car and I was amazed because I ve had my car for 2 years and didn t know too much about it haha. always a great experience here.

I purchase a RAV4 for my daughter. I live in Ohio my daughter moved to Atlanta for her first job out of college. The dealership work with me to purchase the vehicle over the telephone & express mail documents to me to sign. The complete transaction took less than four days. Thank you very much for all the help. Brian

Good experience. Couldn t fix fob problem, but didn t charge or make any false promise. Very honest.

Went to check used cars, representative Joshua was polite and doing his job. But unfortunately tall white guy from management was rude, unprofessional and with attitude. Very disappointed with their customer service. At some point felt discriminated. It's bad image for Toyota. Wouldn't come back.

Service advisor was very friendly and provided his cellphone number if I needed to get in contact with him,since I dropped my daughter car off for service

Aaron & David Swaggerty are the best! Highly recommend them if you are looking to purchase a new vehicle. Go visit Marietta toyota and ask for them :)

Jimmie was an excellent salesperson. He was thorough, knowledgeable, personable and patient. Both my husband and I thought this car buying experience was the smoothest we have ever experienced.

It was a positive experience. The service technician did a great job of explaining their findings with my car.

I would give them no stars if possible. They will completely rip you off. Stay away.

In and out in an hour. Waiting area is great with Wi-Fi and coffee to get work done while you wait!

Stopped in to ask some questions to compare different models and Matthew was great! Very helpful and no pressure!

Lisa was fantastic! Friendly, informative, and prompt.

Marietta Toyota service dept is great! Brian Kessler is my guy and everyone should ask for him. He is super nice and he s thorough as well as helpful. I ve always had a good experience each time I take my vehicle for service.

Convenient, quick, and kind. Wouldn t take my Toyota to anyone else!

First class service through out the entire process. Morris, our sales rep, was wonderful to work with. Matt, Finance Manager, was awesome as well. Marietta Toyota has a customer for life.

I will never try to rent or buy a car from here. I put a reservation in to get a rental truck, I tried calling and confirming with no answer for a hour before my pick up time. I showed up two hours after my reservation. Just to hear that they don t have the tundra and there site does not make reservation Only send a request for a reservation when I actually read all the term and condition and the confirmation says reservation. I live 45 minutes away from this location in Marietta GA and paid a Uber 38.00 to get there thinking I would be leaving the lot in a rental. This is sad. I see why I buy and rent from Nissan. They call you to confirm, excellent customer service, which was not giving here. The lady was rude, and tried to explain that I would have all the others fees, for a much smaller truck that I did not want. as if I didn t have funds and said you know you have to have full coverage, like I didn t read the terms already. I listen to her assist the customer before me with manner and polite, never said anything to him rude. It shows that because I was African American, she must thought I was broke and couldn t afford the car by the sound of her voice. I work in customer service and we are thought to treat everyone the same. I also notice how no one greets you, when you walk in. That s sad. The people skills and appreciation skills are out the door. I rented me a truck from Nissan who gave great customer service and greeted me when I came in. Made me feel like family. It s a team work. I can go on my mini vacation in peace and relax without worries and now that I m covered and deal with such a great team of staff who will help you anyway possible. They tried ruining my trip. But my God always know a better route. I wasn t welcome when I entered as well as talked to rude with a rude look.

My sales agent: Anthony Hamilton

My experience: The day I visited Marietta Toyota, it was COLD AND RAINING. As soon as I entered the showroom, Anthony approached me with a huge smile asking if I needed help. I appreciated that I didn't have to walk around looking for a salesperson. I had a Mercedes and wanted to go back to Toyota (previous Camry owner of three) but couldn't decide what I wanted.

Anthony let me test drive the Highlander, 4 Runner and after discussing with me what I really wanted in a vehicle, he suggested the Venza; a vehicle I knew nothing about. JACKPOT...it was perfect for me. Then the financing...always a scary situation. Not only did Anthony help me with understanding the financing, he also worked with the finance manager (I'm assuming that's who it was) to "tailor" my payments to something I could handle. Absolutely superb service.

IN ADDITION, when I had to return for follow up visits, he gave me hot chocolate because the weather had turned for the worse!!!!! Talk about service. I was so impressed with him as an agent, I had to do something special so I went out my way to find my favorite treat; chocolate covered strawberries. After the sale, I returned to the office and gifted him with a dozen and a card to show my appreciation. I don't typically like ratings because I think nothing come of it...and no one really pays any attention to them; for example, the link I received doesn't even work. More importantly, I just fill out the survey to get it out of the way. Maybe giving mediocre ratings. But with an agent who was as attentive as Anthony Hamilton, I wanted to make sure Toyota knew you have a great person on your team. I definitely appreciated his help through this process.

Pricing is outrageous. Good customer service but ultimately unable to meet my needs. Disappointing

Lucas was extremely honest and helpful. I really appreciate his excellent customer service skills. He really seems to care about his customers which is hard to find these days. A rare gem indeed.

We were greeted and helped by Lucas, and really didn t know what we wanted but needed a bigger vehicle for our family including a brand new baby and two pre-teens. Lucas helped us to find the perfect ride. He let me know that he was there to actually help me before I even mentioned a horrible experience right down the street at Honda. I typically hate being sold and dislike the pitches and dishonesty you typically get with car salesmen. He is a cut above the rest and very trustworthy. I could go on for a while but know that Lucas and his manager David will get you the deal you want and can afford on a Toyota that is perfect for you and your needs. Huge thanks to Marietta Toyota and staff, we are all set to make some new memories in our new 2020 Highlander.

Best car buying experience ever, Jimmie takes care of all his customers and works non stop to make them happy. Thank you Jimmie Wilson and Marietta Toyota.

The service I received was top notch in and out fast.

Did work while I waited and beat their estimated time by 20 minutes Yeah!!

We made an appointment due to some break lights that were illuminated the appointment was at 8am and the car wasn t looked at for over an hour, we paid 100$ to have it looked at (in our 7 years of using Toyota service we haven t ever been charged to have the car looked at. The technician gave us a estimate for over 1200$ for parts and labor, I checked with 2 other mechanics and was given estimates for approx 400$ from both. We decided to obviously not have service done at Toyota but we still lost our 100$ for them looking into the problem. Our technician was also not friendly during this situation. We are planning on buying a new car at the beginning of next year and because of the experience we had at Marietta Toyota we will be looking into other dealerships. We are very unsatisfied and will not return.

long story short ...
ok in 2015 i bought a car from toyota my sales person was Javier
hurtado. i loved the good customer service everything was perfect that same yr I got into a car accident it was a total loss. Mr. Javier found out and contacted me and of course I needed a new car , so i went back i got a 2013 Honda accord but when i test drove it there was a sound on the front wheels and both I and my husband told him and he said I will get that fixed i trusted him because my first experience was so good but the seats were dirty and a little worn out but i just wanted them to get cleaned but he talked to the manager about the cleaning part but the manager didnt want to put more money in it since they lowered the price but Mr. Javier said that no problem that he will get them cleaned and that the money would come out of his pocket so we trusted him.We bought the car the noise got worse so we went back he got just 1 seat cleaned and it was the passangers seat but still needed the back and driver seat he started giving me excuse and said we needed the seat to drive and to come back another day so i did take it another and and i also took it for the noise on the wheels but he gave me excuses and excuses and then like 2 weeks later i got into a accident nothing seriouss just a little dent just got the bumper replaced so i took the car because the noise that time his excuse was that the accident caused that like common dude really he herd the noise ever since the beginning thats why you said to take it back so that day he took it back and i came up with something else and we called again and again excuses till one day my husband got tired and said he gave us his word on it and now he had to keep it and Javier in spanish said I DONT HAVE TIME FOR YOUR BULLSHIT right now , oh ok so i took it to the service part I asked to talk to the manager i told him what was going on and called Javiers manager and his manager said to go and to talk to him i talked to him and he called Mr Javier and Javier lied again and told him another story that was totally not true what so ever like really you just lied to my face.So the manager sent the car to the service to get it fixed they did some work the car disk i was there like for 3 hours with my little girls . then they were finally done i left and the noise was still there i went back and then javier comes and explains what they did and told me that they fixed the problem and if i wanted to put some type of lubercant i could and that it will go away so the days past and the noise got louder and embarrassing so my uncle is a mechanic and checked them and said you know you could of had a really bad accident and i have to little girls all the time with me and he said the brake pads are the wrong size and cheap ones and they move and thats what caused that noise so i went with mr javier and he said that wasnt his problem even though my uncle explained and he said that he wasnt going to do anything about it no more. of course he wasnt he got his cumission already he didnt cared but i would of had sued toyota and him i had an accident and something bad happened to us i mean you all checked my car you all got the tires off are you all blind yall didnt see that
ive only had that car for 1 month it was expensive as hell a 28 thousand dollar car and first month im already putting money on it thats wrong and more because when he is trying to sell he lies what in matter in fact he said that he was one of the best sellers so i really trusted him so people please be carefull and by the way i paid 30 dollars for the pads and now i feel safe to be driving around , for 30 dollars Javier gave me so much trouble.

Bryan always takes care of me (with the help of my dad) and we never have any issues with you guys. Great service as always!

Marietta team is a friendly bunch, knowledgeable and professional. Clean facility, a no hassle environment and no hassle sales encounter. Mega and Roberto are 2 wonderful individuals. Mega made sure all our questions were answered and needs re purchasing were met. We would recommend this dealerships and tell everyone to see Mega or Reberto.

I reserved a Corolla online (for three days) thinking that the price was $39.95 daily as quoted online. The manager called me back saying that it $44.95 daily. She said that the price on the website is wrong. I asked her could she honor what was on the website. She said "No, it's my last car!"

I have never done business with any legit company that doesn't honor the prices on their website.

I will be contacting the Better Business Bureau to file a complaint.

Something doesn't seem right.

UPDATE: 11/28/2018
Thanks for getting back to me and honoring the online price.
The rental was great!

I'm going to give them for stars for the customer service. I have a problem with my 2009 Camry Hybrid with less than 50,000 miles and they didn't figure out what it was. Because I'm driving in from North Carolina to have this work done, I'm tempted to put three stars. Because it's a matter of my car starting or not and yet, I completely understand because it's an intermittent problem and it just could not be replicated there. For me it's a frustration of a 3-hour trip that my car serviced the place and has always done it service.

Great experience with a good staff and associates. Definitely recommend buying a car from Anthony, Ricky and Terry at Marietta Toyota

Lance is awesome. He went above and beyond to help us get a vehicle. We got a used one, and he helped us to make sure that everything worked in the van. I recommend that if you are in the market for a used vehicle check out what they have at Marietta Toyota used cars and see Lance.

I purchased my 2004 Toyota Camry about 2 years ago as a second car from my neighbor who had purchased it New from Marietta Toyota. After going over all the maintenance records that my neighbor kept of the services performed I decided to continue going to the dealer for regular services as the car ran beautifully. This was my 1st trip since owning the vehicle which I primarily use to go the airport where it sometimes stays parked for long periods. I forgot my wallet upon arrival and someone at the shop drove me home to retrieve it while the work was performed. Obviously because of the regular maintenance by Marietta Toyota the is still running lovely in 2018.

This place is not NOT a stand up Dealership. I was looking at purchasing a Tundra from pre owned division and ultimately made a decision not too purchase the vehicle and never went through with the final contract signing with the bank and returned vehicle only to be told they were keeping my 1k I had placed as down payment. I've asked several times and was told "we can't help you" . NOT TO BE TRUSTED!!!! Also charged way to much and financing was ridiculous! Went to Days Chevrolet and was in and out in 2 hours. That is a high recommendation if your looking pre owned. They are awesome. Marietta Toyota? Get out of there. Only one star for Marietta Toyota because cant post without it.

Best place I have ever had service! Marietta Toyota

I brought my car in because the tire pressure light was on. It was recommended that the tires be inspected, and I agreed. I waited an entire hour before my service person told me that a nail had been located in the rear tire on the passenger side of the car. It is now 35 minutes later, and I am still waiting!

Service writer: Brian, is awesome! Best guy in the place.

Thank u Shannon Tripodi! I appreciate all your help. I rented a 2018 4Runner... beautiful vehicle! Happy Holidays

Marietta Toyota is the best dealership I have ever used. This was my third purchase from them and you get nothing but excellent service from the sales to financing. Will always go back.