Lucia Luna Review of Marietta Toyota
long story short ...
long story short ...
ok in 2015 i bought a car from toyota my sales person was Javier
hurtado. i loved the good customer service everything was perfect that same yr I got into a car accident it was a total loss. Mr. Javier found out and contacted me and of course I needed a new car , so i went back i got a 2013 Honda accord but when i test drove it there was a sound on the front wheels and both I and my husband told him and he said I will get that fixed i trusted him because my first experience was so good but the seats were dirty and a little worn out but i just wanted them to get cleaned but he talked to the manager about the cleaning part but the manager didnt want to put more money in it since they lowered the price but Mr. Javier said that no problem that he will get them cleaned and that the money would come out of his pocket so we trusted him.We bought the car the noise got worse so we went back he got just 1 seat cleaned and it was the passangers seat but still needed the back and driver seat he started giving me excuse and said we needed the seat to drive and to come back another day so i did take it another and and i also took it for the noise on the wheels but he gave me excuses and excuses and then like 2 weeks later i got into a accident nothing seriouss just a little dent just got the bumper replaced so i took the car because the noise that time his excuse was that the accident caused that like common dude really he herd the noise ever since the beginning thats why you said to take it back so that day he took it back and i came up with something else and we called again and again excuses till one day my husband got tired and said he gave us his word on it and now he had to keep it and Javier in spanish said I DONT HAVE TIME FOR YOUR BULLSHIT right now , oh ok so i took it to the service part I asked to talk to the manager i told him what was going on and called Javiers manager and his manager said to go and to talk to him i talked to him and he called Mr Javier and Javier lied again and told him another story that was totally not true what so ever like really you just lied to my face.So the manager sent the car to the service to get it fixed they did some work the car disk i was there like for 3 hours with my little girls . then they were finally done i left and the noise was still there i went back and then javier comes and explains what they did and told me that they fixed the problem and if i wanted to put some type of lubercant i could and that it will go away so the days past and the noise got louder and embarrassing so my uncle is a mechanic and checked them and said you know you could of had a really bad accident and i have to little girls all the time with me and he said the brake pads are the wrong size and cheap ones and they move and thats what caused that noise so i went with mr javier and he said that wasnt his problem even though my uncle explained and he said that he wasnt going to do anything about it no more. of course he wasnt he got his cumission already he didnt cared but i would of had sued toyota and him i had an accident and something bad happened to us i mean you all checked my car you all got the tires off are you all blind yall didnt see that
ive only had that car for 1 month it was expensive as hell a 28 thousand dollar car and first month im already putting money on it thats wrong and more because when he is trying to sell he lies what in matter in fact he said that he was one of the best sellers so i really trusted him so people please be carefull and by the way i paid 30 dollars for the pads and now i feel safe to be driving around , for 30 dollars Javier gave me so much trouble.
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