Marena Group Inc Review

I placed an order for a Thigh Length Girdle the day after breast DIEP reconstruction surgery. I selected FedEx Priority Overnight shipping for $39 extra in order to receive my garment the next day. I received an email confirmation of my order at 5:31 on Thursday, 6/21, then another email confirming shipping information at 7:25 PM. I did not receive my garment on Friday and made a phone call to the company, when I was told it would not received until Monday because I placed the order after 3:00 PM on a Thursday and "FedEx doesn't delivery on the weekend".

My first complaint - Shipping Issues
Nowhere on the ORDERING page, does it let customers know about the after 3PM shipping restraints on FedEx Priority Shipping. The invoice I received did not have shipping info or any kind of alert, nor did any of the 4 emails I received about my order. Where it does state the policy, is buried in a Shipping and Returns page. Had I known in the first place, I would have made other arrangements.

I called again on Monday morning to speak with someone about this. I expected, at the very least, for Marena to apologize, and perhaps offer to refund the overnight charges, when the product did not come overnight. Which leads me to my second complaint.

My second complaint - Customer Service
Marena's Mission Statement - "At Marena, our mission is to impact you in a positive and powerful way!" My experience with Marena was far less than positive.

I spoke and emailed with CS Rep. Denise Ritenour, who was a heartless representative of the Marena Group, and certainly did not emulate their mission. She was condescending and rude. She offered no apology, only a "we told you so" type of attitude. There was no offer to assist in the mix up, no empathy for the situation, she told me it was up to FedEx to provide shipping information after the order had been placed, and in an email responding to my complaint, she simply wrote "Tiffany, this is what is stated on our website. Thanks"

I emailed back and asked for her to have her supervisor contact me...nothing. I emailed info@marenagroup with my concerns/complaint...nothing.

My expectations of a company dealing with people, especially people who are ill, is to be treated with fairness and respect and to follow up with concerns. Neither of these expectations have been met! Instead, I waited 3 days in pain for something I paid for and expected the next day! A reputable and respected company would have apologized and refunded the cost shipping at the very least, especially for such an expensive product, and something that was medically necessary. I found another option by the time I received my Marena garment and I would have kept my product, but because of the lack of respect and integrity showed to me by the representatives of Marena, I returned it...oh and of course, had to pay that shipping also.

I will be spreading the word via social media, my employer (a Cancer Center) and with my doctor, to order elsewhere. Marena's lack of interest in customer service and to do the right thing is sad, to say the least.

Ordered the reusable face masks. Received quickly. However, they are very, very large. They have very large gap if you try to twist the elastic band around ear to make smaller. Do not recommend. Waste of money.

The return policy is horrible. I followed the sizing chart and item doesn't fit and can't return because I opened item to try it on. Do not recommend this business. Buy and waste your money at your own risk!! Not to mention that I ordered overnight shipping for LOTS OF MONEY and the website said that if I ordered by a certain time then I would get the item overnight. I received the items 4 DAYS LATER!

Edit: Since posting I was contacted by customer service. They offered to refund the difference in overnight shipping. A section on the main website addressing made to order would be a helpful addition.

Old 2 star review : Just to be clear this is a review on customer service and interaction with Marena. This is not a review on their product. I ordered a garment Priority Overnight only to receive it 2 days later than expected. To be fair they listed their office closing hours on the website. However, they did not state that certain conditions such as being made to order would affect the shipping date. This fact was not stated in their frequently-asked-questions or shipping section on the website. When I called to inquire about it, customer service was touchy at best.

I love my compression garment. It gives the right amount of compression and feels great on my skin. I also ordered the masks and everyone I gave them too prefers them. It was a little harder to wear when it got really hot tho bc it s not cotton but I knew that when I purchased. Most complaints I read come from incorrect sizing and the company not accepting returning and for me that is good bc These are intimate garments I don t want to think someone used before me.

I purchased an above the knee length compression girdle for a breast surgery that required they move tissue from tummy area. Luckily when they got into the surgery they did not need to do that. I did not realize that this company had a two week return policy and could not return the item. I am not used to having such a strict return policy. I hope this will help other consumers to be aware of this. Personally I will never purchase from this company again nor would I recommend anyone purchase from this company.

Best compression garments I ve ever used, never left any dents on my skin! I still use this when I work out, and it never gives me problems with pinching/itching.

Beware this place! From an ethical standpoint, this company is among the worst I ve ever seen. The women making the garments are basically in a modern day sweat shop and treated as such. At one point, they wouldn t even pay out overtime to their employees as state law requires. I m sure that eventually caught up to them. That s just one of the many laws this place has broken when it comes to osha or workplace requirements. Employees have been fired and not given paychecks or injured and they refused to pay insurence. The ceo told employees there was no room for pay raises one year and showed up in a brand new Tesla the following week True crimals run this place and it s sad that they continue to make money and exploited their workers.

Sure, shipping is fast but it's not it's free. You have to pay 16 bucks. However, my item was not as described when it arrived to me. So I shipped it back. My tracking number tells me the item was received by their returns department on November 16, 2017 but it still has not been processed and it is December 4, 2017. On their website, when you create an online account with them, it does not even provide updated information. Whenever I try to call them to ask about anything, the wait is always 30 minutes if not more. I ended up having to dispute the charge directly through my bank. Needless to say, I will not order from them again.

Sizing is completely off! I purchased several garments (bodysuits and bolero) and they ran one full size too small. And now due to their return policy (cannot return once the garment is tried on); I am stuck with hundreds of dollars worth of garments that do not fit. And the one that fits, stretched out only 3 days after wearing (so I had to purchase another one from a different manufacturer).
Beware... Look at Isavela garments instead.

I tried Marena's compression for the first time last month, and I can say that I am thoroughly impressed. I have tried many different compression brands over the years and I will say this ranks up there with the best. The material is not too thick but, at the same time, thick enough, if that makes sense. The compression is not too tight to where I feel constricted either. It seems to form to the body enough that it maximizes mobility.

OMG wow! Medical compression is 2nd to none. If you haven't tried Marena's compression shorts for running, what're you waiting for? I will be buying more shorts ASAP!

Their reusable antibacterial face mask is really well made. It's both more comfortable than most cloth masks and far more protective. Most face masks hug my face too tight but not this one. Really well made and super durable. It came really quickly after I ordered too. Highly recommend!

I feel cheated.

On October 28 (2017) I made an online purchase (order 41974) the value was charged to my VISA card but for some unknown reason the value was returned after a few minutes, so I tried it again (order 41990), but this time with a MASTERCARD card. This second try, the value was charged and it was not returned, so I assumed that there were no problems and that the purchase was satisfactory. However, the first order 41974, that should have been canceled, still like pending in my account.

I tried to communicate through the messaging system of the website, by Facebook, by mail, nothing! From October 28, and until today, I have not received any answer. And the worst thig, the order 41990, which was already paid satisfactory with my Mastercard, is still in the "Awaiting Shipment" status. 21 days and it is still "Awaiting Shipment".

The customer service is a complete disaster.

Just ordered my second one! Love their products! Quality is great, fit is perfect, shipping was free and recieved within a week. So comfortable!

I have not received my product yet, so this is not a reflection on the product. However, be careful ordering online because they did not specify if the product was in stock, did not give an estimated delivery date, and did not respond to me when I reached out to ask if there was an estimated delivery date. I tried to reach customer service and all they replied with was my purchase invoice so no response to my questions. It has been about a week and I have not heard back yet. I do not expect or need shipping to happen within two days like prime, I am just disappointed in their customer service lack of response. Again, this is not a reflection on the product since I can t rate that yet.

Best purchase I made. Love it, I recommend it for anyone that had a surgery.

I received my recovery garment and it doesn't fit. I spoke with a representative before ordering and she stated to order my exact measurements before surgery. Well, I'm smaller now and not receiving the appropriate compression for swelling. It's an excellent support girdle, just incorrect size and I was told that I can not return or exchange. Disappointed I don't have the required size.

wonderful garment for recovery. Breathable and not painful or restrict your breathing. Will def purchase again for my next procedure.

I ordered a few garments to use for a long flight at the end of September and ended up only using one pair of leggings, the other item was never opened or the seal even broken on the package. I requested an RA form via email to the correct address 2 different times and never received one. After I called in and spoke with Marilyn she was able to pull my email once I told her the dates that I submitted the request, I was sent the form and then I shipped out the package with USPS tracking the same day 11/20/18. The package was received by Marena group on 11/26/18. I have called numerous times to get my refund and every time I speak with Francis she asks me for the order number and tracking number as if I haven't already supplied it at least 5 times. I am just given the run around about returns being behind and the lady that is going to handle it has already left the office prior to 4:30PM EST. I have called earlier and now she will be out of the office tomorrow. I am fed up with trying to get my money back. DO NOT BUY FROM THIS COMPANY. I have asked to have my issue escalated to the manager Carolyn January and have yet to be able to speak to her. I will be filing a dispute with my bank, since the item was received back by the company and no refund has been issued. If they allow you such short time frame to make a return they need to be conscious of their customers time and money as well... NOT HAPPY AT ALL :(

Great quality! BUT...Sadly the fit is off, though I measured carefully, just not much compression in the upper legs for my leggings. And the top/vest rolls up so is worthless. So much money spent for things I can't use...i am disappointed with the return policy. Buys beware of this issue. It's sort of a gamble.

I've purchased several compression products from Marena. The quality is fantastic and truly assists with recovery from surgery. Highly recommend; however, do be honest about your measurements when ordering. Defer to your largest measurement and you'll be satisfied!

I placed an order for a Thigh Length Girdle the day after breast DIEP reconstruction surgery. I selected FedEx Priority Overnight shipping for $39 extra in order to receive my garment the next day. I received an email confirmation of my order at 5:31 PM on Thursday, 6/21, then another email confirming shipping information at 7:25 PM. I did not receive my garment on Friday and made a phone call to the company, when I was told it would not received until Monday because I placed the order after 3:00 PM on a Thursday and "FedEx doesn't delivery on the weekend.

My first complaint - Shipping Issues
Nowhere on the ORDERING page, does it let customers know about the after 3PM shipping restraints on FedEx Priority Shipping. The invoice I received did not have shipping info or any kind of alert, nor did any of the 4 emails I received about my order. Where it does state the policy, is buried in a Shipping and Returns page. Had I known in the first place, I would have made other arrangements. Furthermore, FedEx does, in fact, delivery until 1:30 PM on Saturday.

I called again on Monday morning to speak with someone about this. I expected, at the very least, for Marena to apologize, and perhaps offer to refund the overnight charges, when the product did not come overnight. Which leads me to my second complaint.

My second complaint - Customer Service
Marena's Mission Statement - "At Marena, our mission is to impact you in a positive and powerful way!" My experience with Marena was far less than positive.

I spoke and emailed with CS Rep. Denise Ritenour, who was a heartless representative of the Marena Group, and certainly did not emulate their mission. She was condescending and rude. She offered no apology, only a "we told you so" attitude. There was no offer to assist in the mix up, no empathy for the situation, she told me it was up to FedEx to provide shipping information after the order had been placed, and in an email responding to my complaint, she simply wrote "This is what is stated on our website. Thanks"

I emailed back and asked for her to have her supervisor contact me...nothing. I emailed info@marenagroup with my concerns/complaint...nothing. I have yet to hear further from Marena.

My expectations of a company dealing with people, especially people who are ill, is to be treated with fairness and respect and to follow up with concerns. Neither of these expectations have been met! Instead, I waited 3 days in pain for something I paid for and expected the next day! A reputable and respected company would have apologized and refunded the cost shipping at the very least, especially for such an expensive product, and something that was medically necessary. I found another option by the time I received my Marena garment and I would have kept my product, but because of the lack of respect and integrity showed to me by the representatives of Marena, I returned it...oh and of course, had to pay that shipping also.

I will be spreading the word via social media, my employer (a Cancer Center) and with my doctor, to order elsewhere. Marena's lack of interest in customer service and to do the right thing is sad, to say the least.

The garments are poorly made and rip. Their return policy is terrible and takes forever to process the return. I will never buy from here again.

***UPDATE BELOW:

These people have the worst customer service! I ordered a small and when I called last week I had the option to leave a VM for a callback- I did that twice and of course no one called me back. Then I went online and wrote to customer service via an email. Of course no one responded. Finally when I called today the woman was pretty insistent that I ordered a medium- which I know that I didn t. As if the company and site was infallible. She then tells me if I ve taken it out of the box I can t return it. Sorry for not checking the crushed box that it came in. I never even put it on. Why? Bc when I opened it it looked waaaaay too big. Then she tells me she will have to charge me a 10% restocking fee. I can try to return it but if I want a small I will have to go online and order a small. Awesome. Almost $100 for something I can t even wear, I have to pay for shipping (as this was said to me as well), I have to pay an additional $10 to even return it but only if I didn t take it out of the crushed box, and if I want I can go back online and order a small ? Ridiculous. Never ever ever again!!!!!

***Update. I was immediately contacted via messenger and then a follow up call with a manager. I appreciate their timely response and their service recovery. It is refreshing a company that appreciates its customers. Thank you for the hassle free exchange and your commitment to excellence.

DO NOT BUY. DONT NOT BUY DO NOT BUY! THIS COMPANY STATES THEY SUPPORT WOMEN AND RECOVERY AND WOMEN OF ALL SHAPES AND SIZES HOWEVER THEIR PRODUCTS SHOW OTHERWISE. DO NOT BE FOOLED BUT VARIETY IN MODELS. CUSTOMER SERVICE IS POOR BEYOND BELIEF. WHEN SPEAKING TO THE MANAGER (Allen) HE HUNG UP ON ME.

My garment fit within a range and I had it triple checked. One part of it was in range but slightly towards the larger size. I called to inform this company of an uncomfortable fit. The manager Allen provided POOR customer service, he argued with me on the phone, degraded my concerns. He negated that all aspects of the garment fit and focused on the one that was on the higher size even though it was still within range. Saying well you are on the larger site of the range . I proceeded to ask what was the purpose of the range measurements regardless if someone was on the smaller or larger size of the range. They range is there for a reason. When I asked if he was there to offer customer service or argue with clients he stated if I wanted to argue with you I could just tell you how it is and tell you we can t do anything for you and that s how that s conversation is going to go. So that s how it s going to be . I then asked how someone who speaks in that tone could represent a company who s mission is to support people. I asked for his customer service identification number and he stated he didn t have one. I asked for the policy on how customers can identify who they spoke with and her refused. He then proceeded to say he had other work to do and didn t have time for this and then hung up the phone.

Please ladies do not buy from the company find another company that at the minimum provides quality customer service and values their customers. Or even a company that is true to their mission.

The compression is okay, I ordered 3 garments- 2 of them are too big, one is opened but the other is not. I'm told that I can only return the unopened one minus a 10% restocking fee and I have to pay for shipping. I wish I would have ordered from a different company and saved myself a lot of money.

Impossible customer service. Never shipped my order and had great difficultly canceling the order and getting a refund.

Ordered 2 pieces December 9th still nothing, placed another order December 18th paid for 2 day shipping still nothing! I ve already had my surgery December 1st and need my stage 2 garment!! Sent emails and have still heard nothing! I ve spent over 300$ and it s been almost a month and I have received nothing!

I place an order a month ago, had to call and a gentleman was very helpful to send overnight, once received the Garment is way to big, brought product to the Dr. Office, once he open he said nope way to big, maybe a month ago. Called spoke to a lady who wasn t the best help, made it seem as if it s my fault! Awful service! Now I will have to wait another month to get a Garment! Worst service ever!!!

After several attempts Tracey and i finally had a chance to talk and get the matter resolved. She truely cares for the customer and your experience. Now I am just waiting on the correct refund for returned items. 9/5/2017. Hopefully it will be soon. Been waiting on a refund since July.

I ordered a sports bra based on companies measurements. The bra was too small ( had it on for 5 minutes ) so I called customer service to do a return. The bra was approximately $60. I was told I could not return this as it was a "medical garment" and if the seal on the package was broken, the garment could not be returned. Very dissatisfied customer. Would not recommend doing business with this company!

If you are a business ordering in bulk from this company, be very cautious of them. They won't make you aware when the prices are raised. They never send invoices with the packages, via mail or email. Extremely unethical. I recently discovered that they were charging me much more than what our contract price was and they only reimbursed me for one of the 4 years. They won't even provide the invoices for the previous years.

The ultimate worst customer service I have ever received. I had a surgery and didn't know what garments would be best for post op. I returned the ones that were not a good fit one day after the policy, which was the first day I could get out of the house. I mailed them back, paying for shipping. Never received a phone call or confirmation. I called and they told me to bad it's one day past policy. The manager laughed and called me honey. Total trash and would never ever buy from this company. And the garment ripped one month post op. DO NOT WASTE YOUR MONEY!

I had read about Marena products online and saw the address of this facility. It s not far from my home! This is their manufacturing facility, not sales. After wandering around for a few minutes a woman approached. We chatted briefly, then she gave me two of them! That s right, a gift to a stranger. The best quality and the best people.

Marena compression garments are very soft and made well. The material is very nice. I am giving 4 star as I called to get advice on size before I ordered and the garment is too large. They don't readily accept returns - had I not called, I would understand. I am really one size in one measurement, and another measurement in a different area. I would advise going smaller vs. larger if on the bubble with the zippered products.

I ve been going through a series of surgeries and have to wear compression per my doctor. I ve tried 5 different brands of compression and Marena is by far my favorite brand. The quality and the durability is the BIGGEST difference from other brands I ve tried. I end up putting fingernails through other compression when trying to get them on but I have not experienced this with Marena-they re tough. They also are the most comfortable garments out of the brands I ve tried. Other brands are rough and itchy or might not have enough flex/stretch in the fabric to move with me throughout the day. I find Marena is smooth and supports me throughout the day without me feeling like I m stuffed in a sausage casing lol. Only reason I didn t go 5 stars is because of the inability to try things on or return them if they don t fit right. Once you get it in the mail and open the package-it s yours. Even after using the measurements and ordering the correct size, sometimes the product just doesn t seem to fit quite right or isn t exactly as expected. I think I d try MORE styles if there was a way to try them on and return the ones I don t want.

Excellent quality. Totally worth the price. Just be careful to take the right measurements.

Worst company I have ever worked. Ridiculous return policy and horrible customer relation skills.

I bought the Marlena sport leggings after my total knee replacement and 3 blood clots. These leggings have kept my swelling down and helped prevent more blood clots. They look nice enough that I wear them for airplane travel.
I highly recommend these compression leggings for all my patients.

Jean Thorn, Physical Therapist

Just received my face mask order. Super soft fabric. Very breathable. Love that I can wash and iron. Best part: this mask did not leave dents on my face after wearing all day!

Quality looks good but they have a zero return policy even if your not in "Recovery" as they call it. I would recommend you go else where so you do not have to duplicate your orders even if you double measured and it was to tight.

My many, many thanks to Customer Service! The gentleman I just spoke with was very kind and apologetic (which wasn't even necessary given how crazy everything is getting again). I ordered my compression garment about 10 days ago and still hadn't even gotten a shipping notification, needed it for a surgery in 4 days! He changed my shipping to overnight and put a note in to try and get the garment out today! I'm very pleased and thankful. I also LOVED that the service agent I spoke to was personable, I felt like I was talking to a REAL person and not someone with a script in front of them. Thank you. :)

Their products simply do wonders for shaping. I love the comfort and overall support that they provide.

My favorite compression garments. I bought several after surgery and definitely recommend them. They're comfortable, breath well and I am able to wear them day and night with out issues.

Some of the best compression gear in market. I got the sport 609, and have been impressed with how thick and sturdy it feels. Compared to other compression gear I've used, there is just no comparison.

I will be picking up some shorts for races in the next month so I have gear for all purposes.

Horrible product and customer service. I ordered about $100 worth of their face masks (I am a teacher and am desperate to find adequate protection while I am up close teaching teenagers all day), and I opened a pack for me and the children's 4-pack that I ordered for my daughter. We tried them on and hated them...they were enormous and flopped around everywhere, would not stay on, etc. The instructions also say to wear with the "shiny side" towards your face/mouth, but there is zero visual difference between the two sides, so who even knows if you are wearing them correctly?! I contacted Marena to return the unopened packs and they won't allow me to. THE REMAINING MASKS ARE STILL FACTORY SEALED IN THE ORIGINAL PACKAGING AND I AM BEING TOLD "NO." Do not order anything from this company...you will regret it! I wish I had paid more attention to all the other negative reviews listed here. They are true. So frustrating!

Awful no tolerance return policy, I will not reorder from them.

I wore the Pro Compression leggings during a 75 mile bike ride and found the recovery time for my legs to be reduced significantly. I was feeling great and walking around the next day. The compression was perfectly comfortable while I was wearing the leggings.

DO NOT BUY ANYTHING FROM THIS COMPANY!!
BEWARE: they have a ZERO return policy (!) and it is almost impossible to return any of their garments, even if they are untouched, not worn, are in the original packaging and have all the tags and everything attached. Measurement videos and advice on their website is far off, and it is very difficult to find the right size. Garments are quite expensive.
I wish, I read some of the older reviews before I purchased there!

They write their own good reviews with fake names to try to outweigh the bad ones. COO is a habitual liar and a thief and the CFO is a fraud. They lie, steal and treat their employees horrible. Check their turnover, Entire departments quit at one time and those that did not quit and stood for true honesty and integrity were forced out. Karma truly is real and their day will come for how they ran the company and treated their employees. Those in manufacturing are mostly illegal aliens working in a new age sweat shop. Karma - every dog has their day and a good dog has 2.

Awesome quality compression!! From their workout leggings/shorts to their travel legging. They stay put through rigorous workouts and boost my recovery time! Also, the travel legging improves my circulation tremendously. The blown out knee is the best thing ever for long plane rides. How did I travel before??