Tom Arcaya

Review of Magnussen Lexus of Fremont

After our nightmare experience at Lexus of Marin, ...

After our nightmare experience at Lexus of Marin, we landed ourselves at Magnussen Lexus and dealing with Steve Yi and Monty to purchase a certified CT200h and I can't express enough in words how great the experience was. Steve was the consummate professional and did not give us the BS that we experienced at Marin.

Steve made the experience short and sweet and as impossible or out of reach it would have seemed, he entertained the 3 offers that we presented without a sign of disdainful attitude. As for our trade-in, they gave us a more than fair market value that we did not expect.

What I feel was the best part was that they made the extra effort to accommodate our schedule. It was a last minute decision to see the car and I happened to be in the area to stop by and see the car we found on the internet. Steve would eventually have to wait a couple of hours for my wife to make the trip down from Walnut Creek it was Friday after 5pm. Knowing this the manager, Monty, had put the car on hold. (Hmm, novel idea sure wish some other dealers [Lexus of Marin] had this same approach)

We worked and agreed on a final number, which took about 45 minutes and the next thing we know we were the owners of a beautiful Lexus. Keep in mind that the dealership closes at 9pm and my wife did not make it to the dealership until after 7:30, so we did not get out of the dealership until 10pm. But that didn t keep Steve Yi from taking the time to educate us on the electronics that were loaded on this vehicle. He could have gone home after he passed us on to the finance guy. But instead he waited for us to finish the paper work and then sat down with us to make sure we understood the most important features on the car.

I can t tell you where to shop for your vehicle but I would strongly recommend Magnussen. And if you do go to Magnussen, I recommend talking to Steve Yi. I m 48 and have purchased a lot of vehicles in my lifetime and I would say that this was by far one of the best, if not the best experience I ve had buying a car. No pressure, no BS, no problem.

Thanks Steve Yi and Monty!
An easy 5-Start rating.