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I purchased a Preowned Lexus ES300h from Magnassen...

I purchased a Preowned Lexus ES300h from Magnassen in Fremont, Everything went ok or acceptable except for a few things. It has been one week and I already paid for the vehicle, they already cashed my check and I still do not have delivery of my car. First of all, the Certified vehicle was not inspected as stated and repairs took longer than expected. Three things needed to be fixed. First, the Windshield needed to be replaced because of a chip or crack in the line of sight, on the driver side , one alloy wheel needed to be repaired and the vehicle needed wheel alignment due to uneven tire wear. These things were not noted on the 161 point Certification report. They were either missed or the Certification was not really done. Maybe the latter. It makes me wonder if they really do the inspections on returned leased vehicles. Anyway, there has been delay after delay, with a slow response. They need to look into these procedures and they certainly need improvement. I hope this provides some necessary constructive feedback. It appears they really boast about the Dealer Certified vehicles but do they really do them or do they just do some of them and rubber stamp the Pass or Fail boxes that are checked off. It certainly makes me wonder.

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