Fallon Blaser

Review of Magnussen Lexus of Fremont

My guess is due to the exploding population in the...

My guess is due to the exploding population in the Bay Area, the service here has gone way down over the last five years. They just can't handle the volume, or don't care as much for quality bc they are making the dough anyway. My car doesn't get cleaned as well anymore (one time it didn't get cleaned AT ALL, even though somebody had personally checked off it had been cleaned) and the wait is horrendous. If they say 2 hours, expect 2 hours 30 or 45. The managers ooze a nervous air of always being behind or the threat of being fired from a less-than-10-star rating from a customer. I feel for them. Whoever is running Magnussen Lexus of Fremont is not doing it with humanity or quality in mind... $$$$$