Thanh Dat

Review of Magnussen Lexus of Fremont

If it can be rated 0 star for this dealer i would....

If it can be rated 0 star for this dealer i would. They have terrible service no responsibility to their customers. They only friendly when you are going to purchase their cars. When you have problem they just try to ignore. I had a problem with my new car (the car has only 300 miles) tires problem. I brought it in to get fixed on Saturday The service adviser took a picture of my car and said his manager will call me back with in 24 to 48 hrs to follow up.I was waiting waiting for about a week. My brother and I both called back the following week to the service manger named Oscar 6 times. We left messages and hope he will reply but it had never happened we had to bring our brand new car to different dealer to get helped. This is unacceptable to a dealer treating their customer like that. Please stay away this dealer