Macy's North/Marshall Field's Reviews

I did an online order for in store pick up. The process was quick and orderly.

Lots of deals on the clearence racks here. Nice selection of merchandise. The food court on the 7th for is nice. Many options for dining and food is good quality.

Store resembles a junk yard. Clothes laying all over the floor, impossible to get waited on, dressing room was comparable to a truck stop bathroom. Do their stores even have managers?

It's the biggest Macy's I have ever been to. Its huge with what looks like around 8 to 9 floors in it. Right in downtown Chicago.

Its a huge store you can find gifs for the whole family I love this store.

The great gifts that come with your facial products and your favorite perfume aromas! Smells soft and refreshing

Good , a little pricey but nice clothes, nice jewelry. An awesome location right in the loop of downtown Chicago and may more shops on State Street everyone are welcoming and very people friendly. Perfect for out of towners.

Huge in size. Great costumer service, Everyone was very helpful to help me with my purchases. A very clean food court, Nice selection and variety. Would definitely return to make more purchases. Very glad that this place is still around.

Great customer service from diane in the mens Tommy h dept.

I visit this Macy's weekly. There is much going on all under one roof. I enjoy the Brow Bar, the shoe department, and the chocolate shop in the basement. Don't miss the Spring Flower Show! It is free. Get off at CTA Red Line Lake and use the pedway to get there.

The room was set up for a graduation ceremony. Nice place for such an important event.

Great place to shop, or just window shop downtown Chicago. A must when there. Have you tried the Walnut room for lunch? Superior!

This place is in sore need of a complete renovation and very understaffed. Worst Macys I've ever been to. All Men's changing rooms on 2nd floor have had broken locks on the doors (been like this for a while); pathetic.

9 floors. The largest store in the world. Places to eat inside

The Macy's in Chicago. Used to be a Marshall Field's earlier and old timers Chicagoans have a bit of snobbery about it but whatever. The store is decent. The staff could be a bit iffy but call for a manager straightaway. Usually problems get resolved well. Expect to spend money here if with your better half :)

not what it used to be. still a nice big store though.

This is a really nice Macy's. Many options and has an attached Starbucks.

Nice store. The place is great and ideally located. You may not find what you want if you have an accurate idea in mind, but if your plan is just to burn few bucks, then here you go. Staff was always pleasant and helpful.

Went to see the Christmas tree. The window displays are as good as when it was Marshall Fields.

The employees are kind and helpful ... The store is an absolute mess and in disrepair ... the elevator had zero light in it except for the floor selections ... the marble is cracked on the floors and walls ... the Christmas decorations are dusty ... this was a beautiful and magical place when it was Marshall Fields ... obviously Macy's does not care for the Chicago customer ... it appears Macy's is going the way of Sears by not investing in their brick and mortar stores ... the bathroom by the food court is filthy

I'm sad to say Marshall Fields was way better. I feel like this has been down graded to a lesser appealing Macy's. The store is usually messy and cluttered. I feel extremely overwhelmed when I walk in and trying to find a helpful sales associate is a challenge. Still a beautiful landmark buts that's about it.

The design on the inside is pretty cool, the salespeople were very helpful and nice. The only problem were the elevators, they are old and take too much time to arrive.

Nice place,, security followed me around,, and I was in my Law Enforcement uniform..

Store is being remodeled so some things hard to find

They are ok for the most part. They are overrated now and days, however when I need something quick, I always come up on the clearance racks. Yessssss

original state street marshall fields flagship. still puts up different Christmas window display! very upscale macys. cheap valet pkg o wabash side, call ahead and car will be waiting.. great cafeteria and starbucks in basement.

Maybe I went during a bad time, but there aren't many staff around. I searched almost two sections to find about a particular item.

If I were to rave about how accessible the wine bar is, people would flock to it and then it would no longer be a Chicago secret. If you're reading this and don't already know about the Macy's wine bar on the 7th floor - good! Let's keep it that way...

Busy. Crowded. Full of tourists. 7th floor is good for snagging lunch.

Going to Macy's on State Street is always (when I'm not being followed around by their Loss Prevention people) a pleasure. You'd think as many times that I'm in there and how much money I spend that they'd know my face by now. Once I get up to the 2nd floor, the men's Ralph Lauren section and see my favorite associate Toni, it's all good. Her personality and smile is very welcoming! She's very knowledgeable and helpful. If ever you're on State Street and you're wanting to do some shopping for Ralph Lauren, ask for Toni....you'll be glad you did!

A good to place. Great food in 7 different places. Stores within the store like Leven gers or Nuts on Clark

Horrible customer service unless a manager is involved for the most part.

Meet a friend on the 7th floor for lunch in the food court. They have seven restaurants with many foods covered. There's a Frontera for Mexican food, a burger place, a salad place, noodles, etc. There weren't too many tables, but we came after the lunch rush. Some of the waitress for food were long, but the burger was good. Be aware that the elevators are old and slow.

A large store in which you can find many things and clothe.

Old Giant department store! Hard to find what you are looking for. Checking out takes a while.

Needless to say going to Macy's was a mistake I have learned from now on it's either Nordstrom or Bloomingdales there's nothing that Macy's can give me that I could actually appreciate terrible customer service they don't wrap even there expensive products that you buy. I went in there to buy a Waterford candlesticks bass as a birthday gift and you would think for something that cost $160 that they would wrap it she just put them in tissue paper and not even a box put them in a plastic bag I told her to stop right there I didn't want the product and I was able to go right down the street to Nordstrom Rosie will two by the same identical product they wrapped it beautifully without charging extra and better customer service

Awesome shopping experience. Huge place and collections

Third time I am here and no one to be found. Here for customer assistance ,clerk, cashier. What's going on.and some employee's with attitudes.

Good ideal women clothes for happy experience . Got behavior change to commit.

This is a great building. All the floors with shopping and very cool displays, made for a wonderful day. Loved the old feel to the building and the interiors were amazing. We had lunch in the Walnut room that day and I was very impressed with the service as well as the decor.

Beautiful store. One of the old downtown show case stores with art deco elevators and mosaic ceiling. Well stocked and lots of sales help. Prices were also reasonable. Definitely a good place to find everything, from hard-to-find specialty items to name brand styles.

Still great variety, but service went downhill when Macy's bought Marshall Fields

Great service! Let us know if a sale the next day for good savings.

Online order pick up fail. 30 minute line. Looks like they've never done this before or imagined a rush hour.

Every thing you can have for gifts. Even 250 dollar purses.

Beautiful building and the architecture alone is worth a stop. Love Macy s shopping too!

Well, history of these downtown stores, since the beginning of last century here in this location is impressive, I felt like shopping EXTRA & never leaving, it's just amazing!

The temple of fashion. Wide choice at all prices. Ask for your VISITOR card you will have 10% less.

Recently purchased a mattress from Macy's. We selected the mattress from the storeroom at this location. We later purchased it online. It arrived damaged but the damage was denied by the delivery team and I had to keep calling customer service to make an exchange. The exchange after a few attempts was made. When the delivery service returned with the replacement mattress, they damaged my actual bed frame in which I repaired myself A very time consuming, cumbersome and disappointing experience from such a longstanding company. I will no longer be a customer of Macy's.

The Chicago flagship store. A tremendous selection of everything.

I recently purchased suits from this facility. The salesman, Derrick, was absolutely amazing. He looked at me, said my measurements without even having to measure, and immediately had a suit in mind for my body shape/frame. He guided me to a reasonably priced section and provided me multiple options he thought would look nice. He did not overwhelm me or try to push expensive products my way. He took care of me and multiple other customers at the same time. He was professional, respectful, and knew his stuff. The next suit I buy will be from this gentleman, and whatever he is being paid should be doubled. Thank you so much Derrick! It was the best shopping experience I've had.