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I recently bought a used Audi from this dealership...

I recently bought a used Audi from this dealership. Overall I had a great experience--the car was offered at a great price and Dana, the salesperson I worked with, was personable and seemed to care about making my purchasing experience a positive one. Negotiations for the car were tough and took well over an hour, which I think is unavoidable and to be expected. I'm giving my overall experience four stars instead of five for two reasons. Firstly, while I was examining/testing out the interior of the car, the latch that holds the driver-side sun visor broke! Zac, the salesman who was with me in the car, stated "You broke it" and that I was too rough with it, and made it out to be my responsibility. This finger pointing was upsetting to me, and eventually they offered $50 off the sale price to have it fixed elsewhere, although I suspect it will cost more than $50 at an Audi dealership to fix. Secondly, after buying the car the dealership was very hesitant to have the car delivered to my condo, which is under a 20 minute drive away. I had to drive home and pick up my spouse after work and drive back around 8PM. Not a big deal but a bit of a hassle after spending a day at the dealership. However other than these two issues, I did have overall a good purchasing experience and would recommend this dealership.

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