Aaron Wasson

Review of Lou Fusz Toyota

Will not be going back. Brought my 2018 4Runner i...

Will not be going back. Brought my 2018 4Runner in for a front end alignment post a suspension lift installation. Maintenance department was unable to get it to spec. They got it "as close as possible" which led me to driving down the road with it pulling to the right.

I brought it back to have them check it, and they change the cause for the issue from the suspension, to the wheels and tires. None of which helped their case. On the dealership lot is another lifted 4Runner for sale (brand new) with a 1in lift kit. Said vehicle is aligned to stock specifications.

When I brought that up over the phone, they tried to argue that this reasoning couldn't be used, as the two vehicles (with near identical suspension) are completely different.

When I picked up my 4Runner again, the service adviser tried to tell me that the issue was my "aftermarket" wheels and tires. These are the same wheels/tires that are installed on other vehicles on the lot, and are factory TRD wheels.

When I asked for alignment specs (which had never been given to me, standard practice) only the first set were found. No second set of alignment measurements were shown.

4Runner was taken to another shop the next day, and alignment was correct, to spec, without issue.

Would give dealership 0 stars, but that is not an option.