We traveled an hour and half to purchase a 2015 to...

We traveled an hour and half to purchase a 2015 toyota Sienna minivan only to find out the "certified pre-owned" vehicle which had passed a "160 point inspection" was missing a headrest (it was pictured on the internet as in place), a metal track for the 8th seat was broken exposing sharp metal so my kids could cut their feet or trip over the metal, the AC outlet was missing from the back row and there was a big hole in its place and the paint was chipping....I don't understand how it passed inspection. Well they found another minivan which we test drove which was a 2017 toyota sienna xle premium and we fell in love with but they were unwilling to negotiate 1400.00 off the price stating "we're a no haggle dealership." Oh yeah....did I mention our salesperson Joe Gustafson had two other customers he made appointments with at the same time as us. We were ignored after the other two customers showed up and the F&I guy was a total blow hard who would not work with us. We were willing to increase our price by $10,000 but they were still unwilling to work with us. We drove off without a new vehicle and very disappointed. Fast forward four days later and I called to request to speak with the GM of the dealership. After two calls with messages on VM I still haven't received a call back or acknowledgement of our dissatisfaction. We were repeat customers and this business and this not the experience we had the first time around. We will never go back to this dealership again. Jay Wolfe Toyota is working with us and providing wonderful customer service....I'd recommend going to Jay Wolfe Toyota than Lou Fusz