Service Dept. I'm surprised to see so many positiv...

Service Dept. I'm surprised to see so many positive results for this dept. Got an oil change and thanks for the list of suggested services but afterwards my car was running kind of rough, opened my hood to find one of my spark plug wires not pushed all the way down, so it wasn't firing properly. The next day I received a call to ask/follow up on the service I received, I explained what happen. Have you ever had someone ask you something but sound like they really could care less the response?? That was how this caller was, he was dry and told me if I have any other problems I could call to make an appointment for them to take a look at it. Told him, thanks but no thanks. Kind of surprised because the service was much better the time before.