This is my 3rd Tacoma and 4th vehicle that I have purchased from Lithia Toyota and very pleased overall. The last truck I purchased was in 2014 and I was pleased to see my previous sales person still there (promoted to management) and the previous manager was still there as a manager. Longevity in the car business seems rare and I appreciated that. This time around Raul Rodriguez was my sales person and was very helpful. I would say kept the just right amount of contact as it took me a couple of months to make the purchase from the phone call and he kept in touch but not overly so. Overall I am very happy and thank Raul Rodriguez and team for making it a very pleasant purchase.
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If your looking for a good used or new vehicle go by Lithia Toyota of Abilene and ask for Mark Harris. He got us a great deal. He didn't waste a lot of our time. Thanks again Mark!
Thank you Daniel Rocky Beard for selling me my 1st Toyota. My Sequoia is amazing. Thank you for patiently answering my million questions. I will definitely buy my daughters 1st car here!
Sara assisted me in purchasing an SUV that had rear AC vents for my daughter. She was extremely knowledgeable about the vehicles, and I love my 2013 Pathfinder that she got me into.
I had the pleasure to work with Aaron Coker. Best service I've had when purchasing a vehicle. Friendly and most welcoming environment. Aaron was very knowledgeable and honest throughout the process. I Highly recommend Toyota of Abilene
Today I went in for a deal that was verbally agreed upon for a 2020 RAV4 LE. My goal being there was to buy the vehicle on the agreed upon price, at the agreed upon interest rate, contingent on the credit score coming back well of course. Turned out that they only had 1 left and I agreed to go ahead and pick it up. Not only did the manager come back to the desk to back track the agreed up on terms, but bought the paper agreement to the desk to explain that the deal could not be completed. After I was promised over the phone that the deal would be closed. I leave extremely disappointed today, because I was hoping to build a relationship with this dealership for the future here in Abilene.
In all this there is a bright side, because I believe in giving props where it is due. My sales associate Patrick was a true gentleman and answered all my questions. I d give him 5 stars for all his help. Was prompt in responding to my calls, answering my questions, and patient with me. I could tell that he wasn t there to force me into buying a car, but helped me decide. If you go to this dealership, ask for Patrick, he s straight forward with you even when the managers go behind your back on their words...
The best customer service!!! My Service Advisor, Dave was made sure everything was checked and taken care of. He was super nice and very knowledgeable. I was in and out in no time at all.
Awesome customer service. I highly recommend asking for Rocky Beard to help you with your needs. He s very attentive and strives to get you exactly what you re looking for!!
Phillip is great! No pressure sales and will work hard to meet every expectation you have! My wife and I have purchased our last two cars from and him and will be back. i would recommend him to anyone!
Philip at Lithia Toyota is a great person to deal with. He stayed past his time to get off to sell me a new car which has been years since I have owned one and he knows that. He had a beautiful 2019 4Runner Limited that he got for me, and did everything fro selling it, to finance, to cleaning it. He did it quickly, but accurately. I knew he would be the only person I would want to deal with at Lithia, and it was a wonderful experience. Thanks for the great deal, and hospitality you gave.
Everyone at Toyota of Abilene were very friendly and courteous from looking at the vehicles and the buying process. My salesperson was Sara M. and she was very informative with each vehicle I looked at and I felt at ease around her. I would definitely go back to Toyota of Abilene again in the future.
The best experience I have ever had. Great friendly staff. Always hate looking for a vehicle because of the over pushy sale people that make me just want to leave and never come back, but at Lithia Toyota I didn t have that. They were more than willing to give me space and stayed as long as it took to answer all my questions. Came in looking and left with a new car at an unbelievable price. My sale associate Raul Rodriguez was the best. The most important thing about Raul was that if he didn t have the answer (which wasn t at all often) he got me the answers that I needed. I will definitely refer people that are in the market to go to Lithia Toyota. Great sales team, great finance team, great service team.
Hubert Thomas, Was Gr8! he was not pushy, he listened and understood what I wanted. he let me come to him, for Questions and he was ready to get the answers if he did not know it. very helpful, I will be sending more people to see him to buy their next car or truck..Awesome Truck for me, Awesome Sales Associate on your end.
I go by Penny Witkowski on here, You guys know me as Penny LaRocco
My husband and I were looking to buy a RAV 4. Our salesman was very young, so we didn t know what to expect. His name was Joseph Rouisse. He went with us for a test drive, and I think he is probably the most knowledgeable car salesman I ve ever had. He was polite, friendly, and knew everything we asked, plus things we didn t even know to ask about Toyota s. He walked us around showing us different makes and models in some very cold and windy temperatures. It was almost closing time before we left, but I think he would have stayed there all night answering our questions. We went back 2 more times, because they didn t have the color I wanted and we asked for Joseph. He was not pushy or annoying, but very professional and accommodating to always meet our needs. Lithia Toyata scored 5 stars for hiring him. Other salesmen were there, with years of experience and could have helped us, but when you find someone who worked as hard as Joseph to meet your every need, and want to know anything about Toyota s why settle for anything less. We went in to look at cars, and dreaded the usual hard sell salesmen we had experienced in the past, but left with a friend who we would be proud of adding to our family. If you want to know anything about a Toyota, with a polite and knowledgeable young man, please ask for Joseph Rouisse and give him a chance to help and educate you about Toyota s, and you too will walk out and be proud of having the change to just meet him. We did!
I knew exactly what I wanted and contacted about 10 Toyota dealers throughout the state from DFW to Houston. Kyle at Lithia Toyota gave me the best deal upfront and found the exact vehicle I wanted. There was no back and forth negotiation, just a great price to start with! I did almost everything through the internet then just went in and picked up the car and filled out the paperwork. We drove over 3 hours to Lithia Toyota because no dealership close to us would even come close to the deal we got. I rarely ever write reviews, but this truly was a great car buying experience. I highly recommend buying a vehicle with Kyle Corr at Lithia Toyota.
Gavan Bass was our salesman, he did a great job. Was very knowledgeable about the vehicle we purchased and helpful in all aspects. Will look for him when we buy our next vehicle from Lithia.
I was recently in the market for a new Toyota van and went to Lithia Toyota. There I met Stephen Cisneros. He discussed with me just what I was looking for in a van and then helped me choose the right one for the features I considered important. Stephen Cisneros is very knowledgeable about both the vehicles and the paperwork involved in the purchase of a new vehicle. He earned 5 stars with me during this process and working with him was so easy! Well done, Stephen!
Had a great experience with Lithia Toyota of Abilene. Cory Goulet is awesome and found our perfect vehicle hiding in the back! The sales team and finance team also worked with us to get us the perfect price as well! Great experience and we will be back in about 2 years to buy my next truck!
My battery dies and I called the Toyota house to try to get a service person out to get my truck. I talked to Jacob Fuller on the phone and within 30 minutes I had a service person there to jump start the truck. I drove up to the Toyota house and Russell McGuire handled the battery replacement. They did the check-off and replaced the battery. Total time just over an hour. You just cannot beat this service department. And, just a note, my truck isn't under warranty anymore. This is the type of service, I believe, they give everyone. Great people, great place.
I had a great experience at Lithia Toyota. We bought a used Sienna, and Mark Dunagan was our salesperson. He was great. I would highly recommend using Lithia and asking for Mark. We got 300,000 miles from our first Sienna, and we are hopeful that we will hit that mark again!
Great experience. David Wright has always taken very good care of my vehicle needs. His professionalism and courtesy is much appreciated. I will always recommend Lithia as my experience with sales and service have always been outstanding.
Jacob did a great job of keeping me informed and updated on the status of my vehicle repairs and costs. My vehicle was ready when I was told it would be ready and the cost was exactly what I had been quoted when approving services that were being done. Good job Toyota. Good job Jacob! Dc
Aaron was very helpful and friendly. He made buying my 1st new car a simple process and in my opinion it seemed like he truly had my financial safety at heart
Another great buying experience at Lithia of Abilene. Andrew Elliot was phenomenal to work with. He put out the extra effort to get me into the vehicle I was wanting. He made the experience enjoyable and stress free considering the circumstances. Would highly recommend him and the dealership to anyone out there.
I love my Venza. It's just exactly what I was wanting and didn't even know it existed. I went to look at an Avalon , but it sat too low for my husband to enter and exit. My SUV was too high for myself and my mother. Michele said "I know what you need". She drove up a 2015 Venza and I sat down in it and it was 'love at first site'. It fit my needs perfectly. It handles great and plenty of room. Thanks Michelle for helping out and for doing all the running for me too. N Wood
Had a few rough patches with a vehicle I bought here sight unseen but they made it right. Craig the gsm was truly amazing with fixing a issue that was getting out of hand. I d buy from here again.
I was assisted by Brandon Hatch and he was very helpful in every step of the process. He stayed in contact with me the whole time letting me know of any changes or information he needed to help me get the deal done. I greatly recommend him to help anyone get into the car they want.
Just drove away with my new (to me!) vehicle! My entire purchase was done remotely via Toyota of Abilene and LANCE Dunn! Lance provided me with numerous photos, viedos, and countless emails. This enabled me to buy the exact vehicle I was seeking. I seldom "review" businesses, but this review was a pleasure!!!
I was looking for a dependable used Ford F-150 pick up for my son. I located a vehicle on Lithia Toyota's website and contacted a sales person. I live 3 1/2 hours away, so I asked a relative to go by the dealership and look at the pick up. When he arrived, the dealership was closing. Mark Harris was willing to stay late and allow my relative to look. At the beginning of the next week, Mark and I began to discuss the features on the pick up and the price. I made a deal with him over the phone at mid week but was unable to go to the dealership until Saturday. When my son and I arrived, the vehicle was clean and had a big red bow on the hood for him. Mark was very honest with me regarding the pick up on the phone, so there was not any surprises when I arrived. My experience with Mark and the Toyota dealership was very pleasant and I would be willing to purchase another vehicle from Mark in the future. I appreciated his honesty since most of my communication was completed by phone due to the distance.
Looking for a car can be very stressful, but luckily Lithia Toyota of Abilene made me have a pleasant experience! Daniel Beard helped me find my car in a matter of minutes. He was amazing at being professional and keeping the pressure off. I am so thankful for Daniel Beards help in finding the perfect car for me. Recomended 10/10!!!
I'm on my 3rd Prius and I got my 2017 Prius for a excellent price Jimmy Tankersley helped me in every aspect at my visit I'd refer him to anyone looking for a new car or truck!!!
David Wright, Service Advisor, helped me yesterday with my annual service check . He is really great as are all the people at Toyota. Sara McCarter sold me the vehicle and help me break in the car by answering my call backs. I met Kenan Pyeatt, General Manager, of Lithia Toyota on an auto unrelated matter prior to purchase and was impressed with his professionalism. These are only three people that will cause me to go back to Toyota for any of my auto needs.
Rickey Pyles found us right when we showed up and immediately started to help us find the car we were looking for but before he tried to sell us anything he offerd us a cold beverage which I desperately needed the water washed down like a thousand glaciers were rushing down my dry throat,
while that might sound painful it was not the water offered was rich pure H20 that hydrated me even better than if jesus himself had offerd me water made from sand while I was wondering In a desert for 10 years looking for lost hope of a better day.
In short what review says about Mr. Rickey is that he is a nice caring gentleman one you can count on and even though we had some one already picked out to sell us a car I will never forget the kindness that is Rickey ryles.
I waited way too long to write this review but for anyone looking to purchase a new vehicle. I highly recommend buying a new Toyota mainly because of their reliability and if you re in Abilene, come to Lithia Toyota of Abilene. Even if it s for a used car, I d recommend coming here. I started my business with them just buying some extra parts for a Scion tC I had gotten from Lithia Honda(my business with them ended with the car because it was a Toyota product) and from that point forward, I always received respectable business from Lithia Toyota. I grew a little tired of my tC and wanted something bigger with a little more horsepower, so I went in looking for a truck originally and that s when I met Mark Dunagan. Great salesperson by the way! He told me that he could have me in a brand new truck or car by the end of the day. Of course I was a little skeptical of that, but son of a gun he did it. He actually got me into a Supersonic Red 2020 Camry SE with window tint and black-out badging AND it was budget friendly. This new ride brings a smile to my face every time I see it. Thank you, Mark Dunagan and thank you Lithia Toyota for your hard work and dedication! Kiichiro Toyoda would be very proud of the work you guys put into to keep your customers happy and continue to grow the population of Toyota owners over here in America!
I was contacted by Lithia Toyota to come in and discuss the possibility of trading in my 2010 Toyota Prius for a new vehicle as used Toyotas are in short supply. I had no intention of trading, since I was perfectly happy with my Prius but was curious to see what it was worth. Dylan Daniel and Mark Harris sat with me and we discussed options. They were very professional, and not pushy at all, and I decided to continue with an application after seeing and driving a 2014 PriusV, which just happened to be a bit bigger than mine Prius, and a lovely blue color. I still was not going to buy, just wanted to see how the numbers added up. After all was calculated, I still was apprehensive because I had been "upside down" on my current vehicle and was sure I would just enter into the same problem with a newer vehicle. However, Mark explained how the discounts and dealer incentives would cancel out my inequity. He also pointed out that I have 41 months left on my payments with my current Prius, and it was already 5 years old, and would be nearly 9 years old when paid off, and not very valuable should I need to trade it in. I knew also that my extended warranty would be up in one year on my current car. Adding all this together, I decided to buy the newer vehicle which would provide many more years of service and great warranties. These guys were very patient with me and again, not pushy. I recommend them both. To add positively to the experience, Ron Morton the finance manager who worked with me was a joy to visit with!
I recently purchased a 2013 Hybrid Toyota Camry. This was my first experience with the Lithia Toyota Dealership in Abilene. I was searching for a new vehicle and had a Camry in mind, but had not made up my mind for sure when I called and asked for a very patient sales representative. The receptionist transferred me to Ken Geeslin and the following day we spent about 6 to 7 hours looking at Camrys. Ken is an excellent sales rep - no pressure to make a decision. Rather, he answered the questions I had (and I had many) and on one occasion called over someone else who knew a bit more than he did to take a few. I want to commend Ken as a sales representative. I have had experiences in the past (not with Lithia Toyota) with sales reps who use high pressure tactics which sour me altogether. Ken was just the opposite. He answered my questions and asked me some to help us focus on what might be the best decision for me. When we got to the numbers and negotiating, he never lost patience with me. He made a number of trips back and forth to management trying to get me the best deal possible as I had to see the best final numbers to finally make a decision. It was a very busy day for us with neither of us stopping for a proper lunch instead we snacked on complimentary chips and granola bars as we continued to do business. At the end of the day I was able to make my decision and purchase which would not have happened had it not been for Ken's patience and help. I am looking forward to enjoying my 2013 Hybrid Camry and hope my long-term experience with Lithia Toyota of Abilene will be a good one. We are off to a very good start!
If you are looking for a vehicle and want a recommendation for a patient sales representative who will stay with you for as long as it takes you to make your decision, please ask for Ken Geeslin!
Jacob Fuller, my service advisor was excellent. He got me checked in and on my way to work with professionalism and a great attitude.
Jacob kept me informed throughout the day and sent me text and emails as my Toyota progressed through the day. He even found a recall and was able to get it done the same day.
I already scheduled two other services that were not needed immediately and am very happy and satisfied. Way to go Jacob!
A lot of times people are understandably apprehensive about purchasing a new vehicle. I know that I had concerns about my own ability to find and select a vehicle that is "right" for me. My first instinct was to return to Lithia Toyota of Abilene because I had previously purchased a vehicle from them. The salesman with whom I had previously dealt with was no longer with them so I was referred to Chris Ashley, Chris is the epitome of CUSTOMER SERVICE!! He was very knowledgeable about all of the vehicles that we were reviewing and he imparted his knowledge to us in a way that made you comfortable with whichever vehicle was chosen. We decided on a Toyota Venza, which was certified pre-owned and is in great condition. Chris worked with us and was so thorough in his SERVICE that when the time came to complete the paperwork all we had to do is "sign on the dotted line". It was so simple! I am completely satisfied and will HIGHLY recommend Lithia Toyota of Abilene and I will also recommend Chris Ashley without any hesitation.
Fast, efficient, polite, and very professional. Jeff McClendon, Service Advisor, took care of me while my vehicle was being serviced. He kept me informed of the progress and made sure I was satisfied when done. Thanks Jeff. Just wished I knew the names of the technicians who worked on my vehicle, They deserve a Thank You! as well.
Lithia Toyota has always been there for us and our auto needs. Mark Dunagan did a great job assisting me in the purchase of my Highlander. He was patient with allowing me to test drive several vehicles until I know the Highlander was the vehicle that was right for me. Thank you Mark and Lithia Toyota!
Had a great service experience with Russ. I came in for a recalled part exchange and was treated great from the moment I got there until I left. Russ was helpful, knowledgeable, and professional.
Went in to buy r and Levi Britt sold us a great car and was very professional! we love our new and and will look forward to buying anther car with them in the future! Thank you! everyone was great!
Russell in the service department is awesome and very informative with every service that is done to your vehicle. Lithia Toyota of Abilene is the best dealership I have ever dealt with.
Professionalism goes above and beyond, that's how I can describe the service I always obtain at lithia toyota,everyine at service are great professionals and special Mr Jeff McClendon, great person, friendly, explain pretty well everything after the service on our 2014 Toyota Camry and 2015 Jeep Cherokee. You want a place to be treated well, come and check for your self. Yours.
Lance & Shelby were very easy to deal with! The vehicle I purchased was listed at a fair price and the offer they made me on my trade was great as well. They even went out of their way to get the new car to me when my trade wasn't drivable after a hail storm. Exceptional customer service!
This is a review for our salesperson (Mark Harris). Mark was very accommodating to have us test drive their vehicle even though we told him we were not going to make a purchase yet until we test drive another vehicle from a rival dealership. However, when we asked about potential prices, we were disappointed when he told us that he was reluctant to engaged us in an initial negotiation until we test drive the rival vehicle. Not in so many words, his fear was that we will use the information to ask for a better deal from the rival dealership. I was about to write off our encounter with the toyota dealership as a bust and move on to the honda dealership, lucky for him and for us, my wife insisted that she sees the numbers. Once we saw the numbers and Mark started to work his magic as a salesman, we knew we can make a deal. I m giving a five star to him and the dealership because we are very much satisfied with the deal that we made. We were able to purchase the number one vehicle in our list and came away from the deal with substantially less monthly payment than we budgeted for. Mark and the sales manager worked with us to make it happen.
Bought a Tundra a few weeks back. Such a good experience we came back and my wife bought a Highlander. Philip Underwood worked with us on both purchases. I said it last time and I will say it again he s top notch. He stayed late and worked around our schedule. Wouldn t go anywhere else!!
I Was very impressed by the service, my car buying experience was fast and easy , my sales associate Ruben L Velasco III was helpful and made sure I got the car I wanted and was there every step of the way,
I just bought a beautiful car from Lithia Toyota of Abilene. David Brigham was the super nice young man who sold it to me. He was really helpful, professional and at the same time very patient and considerate. He made the experience a really nice one as I went in a little nervous. I am so pleased with the car and would certainly go see David at Toyota again.
Ken Terry is by far outstanding when it comes to the profession of the car buying business. I will definitely use this location and Ken for all my car buying needs. He was even great enough to give a follow up call to see how everything was and if we were satisfied. This is the third car for us here from Lithia Toyota of Abilene. Thank you again.
Erik Miranda was a great sales associate and so knowledgeable and truly enjoyed him and will repeat my business with him and recommend him to everyon i know, great experience because of him..
Jacob my service advisor was so wonderful! I was in and out in 45 min. He was very knowledgeable and gave me the best service I ve ever received at Toyota. Such a great experience!
I was so abundantly blessed with all of the ice and snow that had fallen this passed week! Kyle Corr at Lithia Toyota in Abilene had brought me the 2015 Toyota Corolla personally to show me, and even went to my grandparents across town for a co-signer! (Needless to remind you that there was a thick layer of ice on the road)! Nothing was stopping him from getting me the vehicle! He was so polite & very friendly with my parents as well! My first car experience was top-notch & I will continue to go back there for cars in the future! Thanks again!!!!!
I bought a 2017 Corolla from Lithia Abilene. They went the extra mile to get me taken care of. Jimmy Tankersley was awesome and patient. Showed me several different cars till I found the one I wanted.
I am a 6 time repeat customer for Lithia Toyota of Abilene, I like to do my car shopping and research online before buying. The Lithia Toyota of Abilene website makes the research easy. Phillip Underwood, Internet and Finance Manager, my regular salesman unfortunately was leaving town for the weekend, the day I was going in to look at a 2018 Camry XSE. So he referred Mark Harris, Internet Sales Manager, to work with me on this deal. I am not one who likes to haggle a deal, I go in my number already set because I am on a budget. Mark worked hard to get me a great deal at the payment I wanted. And Mike Mizikar IV, Finance Manager, made the signing all the document that comes with buying a new car hilarious. Every time I have been into Lithia Toyota of Abilene the people who work there are nice, polite and courteous. Thank you Phillip, Mark and Mike for making this buying experience great as always!!
Had a great experience with them and sales man Isaiah lewellyn was great helped me gind a great car at a great price ...thanks Isaiah your the best ...
John Nichols made my first car buying experience one to remember. He was very patient with us and wanted to hear what we had to say. John made our visit very accommodating and enjoyable. He also was very knowledgable about the Tundra I purchased as he showed me the aspects of the vehicle. I defiantly recommend John to anyone who is looking for a Toyota vehicle.
Yesterday was the best car buying experience I have ever had. Chris Martin is great! I met him when I first started looking and knew that I wanted to buy a car from him. I set up an appointment and told him what I was interested in. He pulled several 4Runners that fit (they have an outstanding inventory right now) and I was able do my thing...going through my decision tree without feeling pushed into buying something. The entire Lithia Toyota of Abilene team does it the right way...they value the customer for life.
We had the best experience here! Everyone member of the Toyota of Abilene team we interacted with was fantastic! Patrick helped us to finalize our purchase so quickly I was amazed! Sarahsavannah was absolutely lovely through the whole process. I highly recommend THIS dealership and THIS team for all of your car purchasing needs!
I would like to thank Aaron Coker for working with me and getting me in at 2016 Nissan Altima! To anyone who is looking for awesome deals and friendly services Aaron is your guy. Financing is also great! Very impressed.
Shelby Parker was a pleasure to work with on 6-6-19 He got me in and out very efficiently when I didn t have an appointment. He was pleasant mannerly and easy to work with yesterday. I would be happy to work with him the next time I need something done on my car.
Lance Dunn AKA the Hardest worker, hooked me up with a sweet brand new 2019 Tacoma. He was very helpful throughout the process, and made quite a tempting offer. I am satisfied to say the least, Thanks again
Service received was awesome. Initial reception to completion of service was done with professional touch and courtesy. Shelby was great all the way through, great experience
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