Isaac cantu walked us through the whole process of purchasing a vehicle. He was very friendly and he is extremely competent and knowledgeable. Isaac cantu answered all our questions and he helped us pick the most appropriate vehicle for our family. He was very efficient and helped us with everything we needed. Isaac cantu went above and beyond, and our experience was extremely pleasant. I would absolutely recommend his service to anyone looking to purchase a vehicle, you will not be disappointed!
John and Sonia Moreno
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Jeff (service) went to great lengths to help me schedule and shuffle multiple vehicles in for service in one day. His thoughtful suggestions and advice on additional needed service/repairs was appreciated and he respected and honored my both my agreements and reluctance to spend more money. Thanks
Drove out here from Fort Worth. Got a great deal on a used Toyota Sequoia. Best car buying experience to date! Kinda bummed I live so far away from here. Ask for Kevin B in sales. Mike in finance made the paperwork simple and quick.
We had a great time shopping at Lithia Toyota of Abilene! Michael Coker helped us out - he was knowledgeable about the cars and - most importantly - he didn't oversell us or push us to close. We walked out with a new RAV4 and are super happy!
I would like to thank Daniel for the work he did to get the info in to my banker to get the ball rolling on my purchase of the 2014 Toyota Camry! He was very pleasant and informative!
Absolutely amazing!!! Patrick Zills was our salesman, and he didn't push us to buy something we didn't want (this has happened at a different dealership we went to.) We told Patrick what we wanted and what price range we needed, and he found us the perfect vehicle!! Patrick is super friendly, funny, and very knowledgeable. I have already recommended him to people, and will continue to do so. Lithia Toyota, y'all are doing it right
Raul was the best at helping my husband and I find our Tundra. He was super friendly and we got the best trade in value for our old Ram. He was also super personable.
Working with Raul and the Lithia Toyota team was the best car-buying experience my husband and I have ever had. Raul was friendly and extremely helpful. He listened to our wishes, kept our budget in mind throughout the process, and worked hard to make sure we left with a great deal. Thanks so much, Raul!
My wife and I just purchased our first Toyota; a Highlander. The Toyota sales representative, Mr. Patrick Zills made our introduction to the Toyota line an Interesting and pleasurable experience. He introduced us to the various model choices, clearly explained the differences in models, and let us test drive each. Mr. Zills was unfailingly helpful, knowledgeable, and pleasant. We look forward to working with Lithia Toyota of Abilene through the life of our vehicle. And we would recommend Mr. Zills to help you with your visit to the dealership.
Go see ROCKY! I went in looking to trade in my 7 year old car for an upgrade!! He gave me top dollar for my trade and a fantastic price on my BRAND NEW car! I got approved for 0.0% and 0 down! I drove off with a sweet deal and sweet ride! I didn't feel pushed or rushed or like I had numbers getting tossed at my left and right! He listened to me about my budget and my wants and I got it! Highly recommend Rocky and the Toyota sales team! I will be going back when I need another car!
David Brigham was great at making the experience go quickly and smoothly. He answered all my questions and helped me find what I was looking for very easily. I am grateful for his help! Please use David Brigham if you are considering buying a car from here.
I will never go anywhere else for my maintenance and vehicle issues. Russ McGuire was my service advisor, he kept me updated as the progress on my Flex was being fixed. Shuttle driver was very knowledgeable of this city there was 4 of us and went exactly to address. Also listened to others advisors and very professional but down to earth, comfortable to talk to. Love my Toyota dealership!
We are so impressed with this dealership! Daniel Beard was our salesman, he knew everything about the cars we drove, and his first offer was the one we took! Now that s saying something! His manager James was great too. We trust these guys and we will go back! We bought a Highlander and we love it! Had a great trip home, it rides smooth and is quiet. I drove a sequoia for 11 years and it was a fantastic car too. I highly recommend Lithia Toyota in Abilene. We tried other dealerships in the area and were extremely disappointed in their ethics. Go to Abilene! Thank you Daniel (Rocky) Beard!!
I came in to Toyota of Abilene to get an oil change. There was a recall on my 4 runner for air bags. Kept my car to repair and gave me a loaner till ready. David was so very helpful and everyone was so nice.
Jimmy was awesome. He was patient but quick. He showed me what was best for my money and understood what I needed. Would highly recommend Lithia Toyota and Jimmy to purchase a new car.
Love my new 2020 Toyota Sennia. I have driven a Sennia for the last 10 years. I love the room and the comfort and all the new safety features. We were very happy with all of the people we dealt with. Very friendly and helpful. Matt and Daniel are great too*****
The service department is one of the biggest reasons we wanted to trade in Abilene. They are also great
Just bought a 2018 Camry from Ken Terry! My family has worked with him for the last 8 years and he's always gone above and beyond to make our buying experience amazing!
The guys at this Toyota dealership are amazing. Both Patrick Zills and Michael Mizikar. These guys make car buying easy. Patrick Zills is the guy you want to talk to. He made sure that I got the truck that I not only wanted but that I didn t break the bank getting it with things I didn t need. He is extremely knowledgeable, personable, and very helpful. Michael Mizikar is the same way, very helpful and broke everything down so that I understood exactly what I was paying for and getting.
I was really impressed with the service, care, and pride that Jeff took in his job. and the care extended to my family and I. It was not all about selling and we really appreciated that! One thing I didn t want to do was leave that place without buying and, in large part, due the the great service of Jeff at Lithia Toyota of Abilene.
I recently purchased a new car from Gavan Bass and I could not have been more pleased. I never felt pressured and he took adequate time to explain options to me. Wonderful experience! I would certainly recommend contacting Gavan for your car buying needs!
Walked into San Angelo, Mitchell Toyota looking for a Sequoia to fulfill the needs of my growing family. I was in contact with the internet sales guy (Gary) for over a week and when we finally made it in, he started off very friendly, interested. He walked us around showing us a few sequoias. He then asked me what amount of monthly payment I was looking for, and I replied with $450-$500. Of course I'm not an idiot and realize that it might take some give on my part to make it work....But once i said that number he almost rolled his eyes in thinking " great another unreasonable customer that wants it all for nothing" He was obviously no longer interested in entertaining my ideal car payment. He immediately started steering us towards other vehicles, " have you heard of a 4 runner? " lets look at something more your price range"...Really? If I wanted a freaking 4 runner, I would have come in and asked for it... He never even asked how much I was going to put down!!! I made one call to Kyle Corr in Abilene Toyota and within a few days He had not only the Sequoia we wanted and color, but in a brand new 2016!. He was great in communicating with me on wants, needs, and options. I never felt pressured to buy. He answered my call on a few occasions when he was on his off day!! He never ignored me. They didn't even have the sequoia, they had to drive it down from Dallas! It takes that little bit of extra effort to get my business. He did that and then some. And , my payment is 518$!! We went through USAA for financing and they tried to match it. At least they tried. They were very honest and friendly guys. The only reason they didn't get 5 stars was at the end I had expressed that we wanted to get on the road in a hurry because we had an hour and half drive back to San Angelo, And i didn't want my wife and 5 month old twin girls to drive back in the dark. I mentioned that I wasn't interested in any warranties, and they still took me to the back room away from my wife and kids and tried the sales pitch again. I had already said no. What part don't they understand. I understand its part of the process but I already anticipated the " let me get so- and so so they can explain the options to you" So i already said no. It made our experience driving home terrible cause both girls were done sitting in car seats and strollers so it was a cry fest all the way back home in our new Sequoia. Other than that Kyle Corr was Awesome, great representation of the quality training they give their employees. I will always recommend him and Lithia Toyota to everyone I meet. Stay away from Mitchell in San Angelo, they don't care.
Love going to Lithia Toyota and being greeted as if I m the long lost sister! Totally trust my Service Advisor, Dave Connell; very professional, knowledgeable, and forever advising what my vehicle needs to keep it in top running condition. Trust him 100%.
I think it is an very outstanding place and the employees are very gracious and very helpful. I enjoyed doing business with Aaron Coker! He was AWESOME!
The sales person was kind when we came to look for a new car. He showed us the cars and was helpful. Then I decided to check the pricing at other dealerships. The salespeople at Lithia became very pushy and not nice. They would continue to text and call me even after I asked them to stop. They specifically went out and got the car that I wanted from another dealership in Texas so that I would have to get the car from them. Their business practices are highly suspect, if not unethical. Their prices are several THOUSAND dollars higher than other dealerships within a couple hour drive. I would not recommend buying a car from them, unless you have an extra few thousand dollars you don't mind wasting.
Everyone worked really hard to get me into a car. Everyone was really nice and always made sure we didnt need anything. We even got pizza. Thanks so much for all the hard work.
We bought a car through Lithia last night. They were very friendly. Ken and David were extremely helpful and knowledgable. Even though we came late, everyone stayed late to help us out.
Andre Scott is amazing! He patiently worked with us from the time we met a few weeks ago and was efficient and good company every step of the way! With his help, we purchased a car yesterday! We're so pleased! We strongly recommend Andre!
Awesome teamwork from the sales management and finance department. Lance Dunn was exceptional in helping me make my decision. I truly appreciate the service you provide.
I did not have a good experience at Lithia Toyota of Abilene. I previously had a 2009 Toyota Tacoma, which was recently totaled in an accident. During my search for a new vehicle, I found that Lithia Toyota of Abilene had a used 2015 Toyota Tacoma (VIN 5TFLU4EN7FX136395) with 176,000 miles on it. Although the vehicle had a high mileage, the photos from the online listing made the vehicle appear to be in excellent shape. There were no signs of visible damage in the photos, and no mention of issues in the description. I was interested in this vehicle, and called the dealership for more information. I was then put in contact with a sales consultant named Gavin Bass. I asked Gavin a couple of questions regarding the condition of the vehicle, and afterwards decided that I was interested in the truck. I requested they hold the truck for a week so I could look at it (I live in DFW). I was informed that a $500.00 dollar deposit was required to hold it. I worked with the finance manager Andrew Elliot to pay the deposit. I met with Gavin and Andrew to look at the vehicle the following weekend. Upon arrival, it was evident that the condition of the vehicle was not as shown in the online listing. The headlight was cracked and patched with silicone adhesive. The mud flaps were torn and damaged. A dog had chewed up the front bumper around the fog lights in multiple locations. The fasteners which secured the front bumper were damaged, which resulted in it being loose. The rear drivers side tire had two plugs in it. The tires were also old and deteriorating. The windshield was cracked/chipped. I was surprised that not a single one of these issues were mentioned in the photos/description of the listing, or on the phone when I requested information about the vehicle. I asked Andrew multiple times if he there were any opportunities to negotiate repairs. The best answer he could give was "No, what did you expect on a high mileage vehicle". I continued to push for some point of negotiation, which actually irritated Andrew. Towards the end of the conversation, Andrew was on the verge of raising his voice. Between the deceptive photos and rude interactions with the staff, I decided that I would not buy this truck. I requested that my deposit be refunded, since the truck was not in the advertised condition. Andrew refused, and stated my deposit is non refundable. How can you claim that a deposit is non refundable when the product is not as advertised? As we left the lot Andrew shouted "You said you were going to buy this truck" as his parting words. This entire interaction took place in front of other customers and salesmen, which I find to be extremely unprofessional.
Why would I buy a truck when you withheld information which would influence my decision to buy? If you wanted me to buy the truck, then why would you be unwilling to negotiate any repairs? I honestly believe that Andrew had no intention of selling this vehicle. In his mind he had a free $500 deposit.
When I found the truck, it was listed at $17,993. The vehicle has since been relisted at $19,993. There is still no mention of any damage to the vehicle. The salesmen will reduce the price by $2,000 for the next person who is interested and make it seem like they are being compensated for the damages.
The listing for the vehicle states "At Lithia Toyota we are focused on providing customers with an honest and simpler buying and service experience". This statement could not be more incorrect. Lithia Toyota of Abilene demonstrated deceptive business practices, and the worst customer service experience I have ever seen. Any respectable business would do their best to be honest about their product, and treat their customers with respect. Lithia Toyota of Abilene did not exhibit either of these qualities.
EDIT 9/30/2019 This response is incorrect. The entire passenger side is not featured in the listing. The portions of the front which contain damage are also not shown. The lack of effort put into this response is confirms how poorly this dealership is run.
This sales experience was awesome. I do not like shopping for a car but I would definately advise my friends and family to shop with Lithia Toyota of Abilene. I would also greatly suggest to ask for Kyle Corr. He was not pushy and came across helpful and kind. He returned my calls quickly and always offered help for whatever questions I had. We just bought our dream car. He made the car buying experience wonderful!!!!!
Great car buying experience here I would highly recommend this place. And ask for Mark Dunagan great guy won't let you leave unhappy. Does everything he can to help.
Awesome staff. We dealt with Trebor Moore in sales and we where Very Pleased with his service. If he didn't know the answer to our questions he found someone who did know. Would recommend him to anyone looking for a vehicle.
My husband and I recently bought a vehicle from Lithia Toyota of Abilene. Our salesman, Kyle Corr, was a pleasure to work with. He never pressured us and was very honest during the process. We arrived late at the dealership but he and the other employees did not rush us. In fact, they all stayed late for us to complete the paperwork. Kyle was even kind enough to wash our new vehicle to get a little dust off of it while we finished up inside. We feel like we got a fair deal on our trade-in and a great price on our new vehicle! I highly recommend this dealership and salesman, Kyle Corr.
Jimmy "Tank" was awesome and great help in getting our new SUV. We noticed a chip in windshield a few days later and they fixed it no questions! Lots of great people up there like David Wright (service writer) and Herrell Miller (mechanic) great crew of guys!
I have purchased 3 vehicles Toyota of Abilene each time his head a very good experience Kyle is the man you wanna see he will not bullshit you you will not quit until you understand and are happy with what is going on he will not proceed unless you are comfortable he makes a stressful and then it seemed like going to an Spa
Yesterday afternoon I visited the Toyota dealership in Abilene and requested to have Shane Newton to help me with purchasing a Toyota Rav and I couldn't have been more pleased with his help. He answered all my questions and I was very comfortable with his attitude and personality. He wasn't forceful or pressuring me which is a bonus. I am happy with the car and the helpfulness of Shane Newton. You have a good one there. Thank you again for the help in a smooth a transaction.
Mark Dunagan and his team at Lithia Toyota made my car buying experience a great one! I truly believe I got a great deal. Mark Dunagan really went above and beyond to get me the most for my trade-in and a low interest rate. Also, I had my two daughters with me and he was really sweet to them. Thanks Mark and Lithia Toyota!
I had a pleasant experience buying a car today. Daniel treated me nicely. He is very knowledgeable and cool headed. Mike is so good and fast with the paperwork.
Mark Dunagan was a joy to work with! He was kind, knowledgeable and did not pressure me at all. I would definitely like to use him in the future in buying a vehicle.
Thank you for making Brandon s 1st car buying experience a great one. Greg Parks and Steve, in finance, explained all of the paperwork and took an interest in helping him get into a 2015 Toyota Camry Hybrid.
Our visit started with Patrick Zills who came in on his day off to work. So it was meant for us to meet that day. While being there Patrick Zills recruited his associate Sara McCarter to assist in our needs. They are an amazing team and very friendly and helpful. I highly recommend them all to anyone if you are ever in the market for a new or pre-owned vehicle.
We had an excellent experience at Lithia Toyota of Abilene. Ryan Townsend made the car buying experience pretty easy. We never felt pressured and he did a great job at walking everything through with us. They were very helpful and patient throughout the experience, even with an indecisive wife. :)
Mark Dunagan was real pleasure to work with. No sales pressure. No attempt to steer us toward a particular car. He answered all our questions and I'm sure will continue to do so if we have need to contact him in the future.
The Lithia Toyota team in Abilene, TX is amazing! Mark Harris helped me get my second Toyota! He has been there for me before & after the sale. Thank You Mark!
Here today for service on our Toyota Sequoia , time for the oil change, ALWAYS courteous and quick. Will always do business with Lithia Toyota of Abilene.
My husband Dan and I bought a used Tacoma from the dealership about a month ago and they were very friendly and professional and gave us a great deal on our trade. I had a couple of issues after the sale concerning getting a second key key programed but they worked hard to make it right. We will do business with them again in the future and we highly recommend them! Dan/Norma Hitt
Good experience. Just bought a new 4x4 8' bed Tundra from Jody Rood at Lithia Toyota. Since I had the day off and I'm not an internet car shopper, I made a few stops around town to other dealerships to physically look at, smell, touch and feel the trucks that caught my attention keeping in mind my specific purpose and struck out for one reason or another. Then I made my way to Lithia to look at a used Chevrolet truck that caught my eye. I wasn't expecting to make a purchase this day, just wanted an Idea of what options there were out there to wrap my head around the the kind of money trucks cost nowadays. Jody saw us looking and introduced himself and from the beginning of the conversation was looking to help me find what I was looking weather I bought here or not. He tirelessly walked from vehicle to vehicle and allowed me and my wife to have a look without any judgement. What I come to like best about dealing with Jody is that we felt no pressure to make the deal. In the end his keen knowledge and insight of the Toyota truck product allowed me the time and information I needed to make an informed purchase which I am happy with knowing I have a brand new 2017 truck for only a few bucks more that a used one with many miles on it from a different manufacturer. After being a lifelong GM man with back problems, I can tell you that this truck doesn't ride like any other truck I have ever owned, it's actually a very smooth ride and my back appreciates it. Thanks Jody, I am now a made in TEXAS Toyota convert.
Gavin Bass greeted me and after we talked he showed me the cars I was specifically interested in buying. I never felt pressured during the entire process. He explained everything and was able to get me exactly what I wanted at the price I wanted to pay. This is my second RAV 4 from them, and I d recommend them to anyone looking for a new car.
I brought my hybrid in for a diagnostic check and was told that the battery needed to be replaced. Jeff took very good care of us and we appreciate him!
My husband and I were treated with the utmost respect and courtesy by everyone we came in contact with. Kyle C. is a very down to earth individual that doesn't just try and sell you something, anything; he takes the time to make sure that the vehicle you are about to buy is something that you truly want and that will meet all your needs and expectations. I would definitely recommend that anyone in the market for a new or used vehicle stop by and talk to Kyle C. at Lithia Toyota of Abilene before deciding on any vehicle.
My girlfriend and and I live in Chicago and purchased a car sight unseen from Craig Beverley and Lithia Toyota. We wanted to share that we were so pleased with her new car, and duly impressed with the service, experience and overall customer care which we received throughout this transaction ... we are truly fans of Craig Beverley and Lithia Toyota!!
Best dealership and people in Abilene!!!! If you need any help on a vehicle or questions answered or looking to buy a vehicle go here. Ask for Raul Rodriguez, he is absolutely amazing. I came in the first day and asked to test drive a vehicle and possibly buy and he answered every one of my questions. He knew exactly what he was talking about and was a joy to talk to. At the end of the first day he gave me an estimate for my payments but i ended up leaving to go test drive another vehicle. Im not going to go into to much details but needless to say the test drive didn't go well and the dealers at the other dealership (Star Dodge) were very rude, inconsiderate, didn't know what they were talking about, and when i decided to not go with them and tried walking away the management treated me like i was a nuisance. Overall just a terrible experience, but i decided to go back to Toyota to see if i could make a deal. The second day i called him and we made an appointment to met each other. When we first started talking i saw another vehicle that caught my eye. We got to talking an i asked to test drive it and he had no problems. He even ran the numbers to see what my payments would have been for 2 different vehicles. I ended up going with the vehicle i drove on the first day. He never once tried to push something onto me that i didn't want and he talked to me like a person (not a salesman) for the whole experience. If you want deal or just treated fairly come here.
A+ service all around. Raul Rodriguez, salesman, was great. He helped me thru the process and made it fast and easy. He was professional and courteous and was patient with my wife and I as we thought about our decision. Lithia also gave me the most for my trade in and priced their vehicle better than any other dealership I visited. One of the best vehicle buying experiences I have ever had. Thank you.
Joseph Rouisse is the best salesman I have ever dealt with. He was more knowledgeable about his cars and RAV4's than anyone I had known. His knowledge of the technology was amazing. He was very helpful.
Lance and the rest of the staff were very friendly and respectful. Everyone was quick to help out. Lithia Toyota of Abilene is a great place to get your next vehicle
Go see Mike Stock! He's really nice, and helpful. He was straightforward and didn't pressure us in the least. We ended up getting a great deal on the truck we wanted. One of the easiest, most painless car-buying experiences we have ever had.
The guys in the service department are always polite and friendly. They always get my car fixed or serviced quickly and correctly. My recent service appointment Dave took care of me and was awesome as usual.
David Brigham made my time pleasant and no stress with pressure sales. My experience with everyone that was part of my prechusing process were very deliteful and helpful. I would recommend it to my friends to visit David to buy a car from him. Thanks for the great deal and professional service you offered.
Matt Moreno provides excellent customer service and worked with me to get the price I was looking for. He was efficient and professional. It was a great experience.
Make sure if you go here for a vehicle too get with Mark D. He was awesome in helping out to get my new truck. He actually went to the airport and picked me up with my new vehicle.
John Nichols was great! He made sure I got exactly what I wanted and really took the time to make sure I was taken care of. I would definitely recommend John Nichols if you are looking for a salesman with integrity.
Hands down Lithia of Abilene is the best Toyota dealerships in the state. The super efficient staff members and will go above and beyond just to get you what you are wanting. I have been a loyal customer almost 10 years now and recommend Lithia of Abilene to everyone looking for a new or even used vehicle. Mark Harris helped my get my new Corolla he was professional, polite, and helped me with all my questions and concerns. Also, A special thank you to the Financial Department and Russ Rogers for helping me save almost $5,000 in interest just by reviewing my application and exploring other options to see if they could possibly save me even more money, I am especially thankful for the care Russ and Mark both put into this sale. Phenomenal job guys! Thank y'all so much!
I highly recommend Aaron Coker at Lithia Toyota. we called him on Thursday,told him what we were looking for. When we met Friday morning, he had the perfect truck for us. He worked hard to save us money and get us into a new truck. Thank you.
Great customer service and experience! Matthew Moreno is a very knowledgeable sales rep and he listens to your needs. Overall great experience all the way thru financing and doing paperwork. Great job Team Toyota!
This company is great at working with you to meet your needs in getting the vehicle you desire. Special thanks to Cory for exceptional customer service and wonderful experience
I rented a car through the Toyota dealership while mine was in the shop. Norma was exceptionally helpful: not only did she drop off AND pick up the rental car from the shop, she even helped me move my kids' car seats into the rental car in the rain! Thank you for a great experience and a very reasonable price for a rental!
Super explemporary service. Patient. Easy. After my wreck i was dreading the experience of buying a car and daniel and aaron made it easy to do. Very easy to do. I was putting it off until i had to turn in the rental and they got it done. Thank you.
We had a wonderful experience at Lithia Toyota of Abliene. Our salesman Mark Harris was wonderful and provided exceptional customer service! I would definitely recommend him to anyone looking to purchase a vehicle. He went above and beyond to find the perfect vehicle my husband had been searching for! We drove 3 hours from Abliene and would do it again for the wonderful service! Thank you!
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