The sales experience was great. The salesman seemed very knowledgeable and he didn't pretend to know something he didn't know about the Toyota we purchased. Lithia would've gotten a great rating on all of the survey categories except for the fact that the truck detailing could've been done better. There was spilled coffee in the back of the truck, sticky stuff in the bottom of the passenger door, and some of the trim was polished and some of it wasn't. Apart from that I would buy another vehicle from Toyota of Abilene.
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Started internet pricing process via Sam's Club (Truecar) and put in requests with multiple dealers in the Metroplex and with Lithia Toyota of Abilene. We were put in contact with Aaron Coker at Lithia Toyota of Abilene. He was polite, friendly, professional, and very prompt. He even responded to our pricing request on/just after a holiday, and that probably got Lithia the sale. As they say, the early bird gets the worm. Up front pricing and a painless sales process means I would be happy to do business with Aaron Coker again. P.S. The vehicle is great.
I went to look at a few cars and the sales attendant was going to get the key for me to look inside of a couple of cars as he went in I noticed one of the other sales man stop him I have no idea what was said but I just noticed him laughing and he told the other guy not to get the keys. When I did get to see a vehicle it was disgusting and the front window was broken. The sales man went out his way to bring it to me to. I was looking for a vehicle for my daughter and had to explain to her what happened.
My wait is comfortable while maintenance is being completed on my car. Thank you Russ for the information on my car and having the paperwork ready to go. Great job!!
After totaling our 2016 Toyota Tundra in a head on collision we decided another Tundra was a must since it literally saved my husbands life! Phillip Underwood made the process so easy. He took care of it all and left us with one less stressor in our lives to deal with. We literally walked in and out in 1 hour with our brand new pick up. He s definitely a people person, honest, and holds up to his word. Which is hard to come by these days. The finance department also worked wonders for us in helping us get the truck financed. The whole team out there is AMAZING! We will definitely be going back.
I just bought my first Toyota Highlander and I LOVE it! My salesman Ken Terry was FANTASTIC!!! Very knowledgeable, helpful, and kind. My whole experience at Lithia Toyota was wonderful!
David Brigham was great! I was looking for a used or new car, and he found a great deal for me. Thanks to David, I have a great, new car that is exactly what I was looking for! David is extremely easy to talk to, knowledgeable about the cars, and made every effort to see to my comfort in buying a car as well as following up the next day. I appreciate how painless he made the experience of buying my first new car! Andrew was an amazing finance guy who explained all the options and gave great advice. And the service department is always incredible - they took care of tinting my windows quickly. Toyota in Abilene is definitely the best car dealership, far and away!
My experience with Lithia Toyota was great! Everyone was very helpful but not overpowering. Greg Parks was our salesman and I can highly recommend him. He was easy to work with, knowledgeable and helpful, but not pushy. The facilities were clean and well-kept. The service area is large and seems to be very efficient. The waiting area is extra nice. And, I am very happy with my new Toyota!
My visit to Lithia Toyota for an oil change and routine service was started on time and completed in a timely fashion. My Service Advisor Paul Fuller handled the process in a professional manner from start to finish. Paul is very polite and respectful to his customers.
I had a GREAT experience at Lithia Toyota. Being a first time buyer I was super nervous and had not had good luck anywhere else. Ryan and Mike helped me get the exact car i wanted in the budget I needed. Thank you Lithia so much for being so honest and helping me get into the best vehicle fit for my budget!
After having a less than favorable experience in Midland with a Toyota dealer that obviously did not think they needed our business I talked to Ken Terry on the phone and he immediately let me know that they did not have what we were looking for, but he would find it. He did! We ended up with a model year newer vehicle with more options for a better price. The value of what we got far exceeded what we were shown in Midland! On top of that we got a better price on our trade in. Some would say that it all boiled down to price, but in the end we spent a little more on the vehicle but we were treated as if they wanted our business. It is hard to explain how in Midland we were only about $1,800 apart on completing a deal, but never felt like they wanted or needed our business. Instead we got more vehicle, drove over 300 miles round trip and still felt better about the car we purchased and how we were treated.
Everybody at this dealership treated us as if it was their job to make sure we knew they wanted our business! We never felt pressured to purchase the 4 Runner even though they had brought it in for us to look at, it was part of the service.
If you are looking for a Toyota and are within driving distance, call them! Call Ken! If you are in the Abilene area and you need to know just how good you have it.... come to Midland and see what kind of service you get!
Jimmy T was amazing. We have bought 3 cars from him so far and will continue to buy more. He is a no pressure salesperson that takes pride in his customers needs.
I was working on a deal with a salesman and he seemed new, sincere, and enthusiastic to sell a vehicle. I stated that I had a previous offer at a dealership for a set amount for their new vehicle and they amount I paid for mine, so he goes over and discusses it with his sales manager and the sales manger said he can do it. I have them run my credit and was ready to do the deal.
The manager comes back with an offer and lies right off the bat and states that my vehicle is only worth $9500 at manheim auction and unbeknownst to him I am on the Manheim auction site that the dealers use and it shows the vehicle is worth nearly $11000 for dealership purchase. He stated they were going to sell it at auction. Now I am annoyed because they did an hard credit enquiry and wasted my time.
I visited this location and had the pleasure of working with car salesman Sara McCarter. She was absolutely amazing and did everything possible to make sure I left satisfied . She was not only patient and understanding but she also was honest and did not try to talk me into deals that I did not want. Because of her I was able to purchase my first brand new car and drove off that lot feeling wonderful. Thank you Ms. Sara McCarter for all of you hard work and to all of the employees who helped throughout the process at this location !
We worked with Aaron Coker and he was so great. He was very personable and did everything he could for us. Raul and Andrew were both super great too. I absolutely recommend Lithia to anyone looking to buy a car.
Armando Segura made this tough decision of buying a new vehicle much easier. He went above and beyond and helped my family navigate through purchasing the best suited vehicle for our needs.
I couldn't have asked for a better salesman than Kyle Corr. He was very knowledgeable and patient while walking me through the car buying process. By the time I left (with my new car!) I felt like I had been treated like an old friend instead of just another customer. Thanks Kyle!!
Mark Harris helped our company buy a used Toyota Sequoia, sight unseen, over the internet. We had to fly in from Montana to pick it up, and that took a lot of coordination. Mark was wonderful every step of the way. He even picked me up at the airport, and everything was ready to go. This was a first rate experience, and we hope to do business with them again, even though we are so far away.
Patrick Zills was an excellent sales associate. He was not pushy and took his time. I looked at multiple dealers and came to Lithia to see in person and Patrick was patient and helped me make the best decision I could. Patrick let me know I could rent a vehicle from Lithia which ultimately help me make my decision. Andrew Elliott, the sales manager was patient as well and worked with me to get the deal that I needed. I am glad I was able to buy local at Lithia.
I'm spinning wheels to a 2016 Corolla and I could not be more pleased with the deal Toyota gave me. John Nichols is a very personable sales associate and treated us with so much respect, very genuine and helpful with any question before,during and even after.
I had a wonderful experience at Lithia Toyota. Raul Rodriguez was my salesman and Michael Mizikar handled my financing. These two did an amazing job ! You guys ROCK!
My family was in the market for a new vehicle and I was dealing with over 5 dealerships in 3 different states. Lithia Toyota of Abilene had the vehicle I wanted and the best deal. Aaron Coker was my salesman. He was friendly, courteous and professional and made my whole family feel welcome, which all the staff did that I spoke with. Michael Mizikar IV was my finance manager. He helped me through the whole paperwork process. He explained everything clearly and concisely. Not only that but Michael has a pretty cool toy collection that both me and my kids enjoyed. If you want know what the collection is you'll have to see it for yourself. Jim Buckner was my sales desk manager. I didn't speak to him much, but he was friendly, courteous and professional. Either way my experience, my purchase and our new truck have made us happy, thank you Lithia Toyota of Abilene!
I would highly recommend Lithia Toyota to anyone. I was able to locate a vehicle I was interested in online, sent questions/comments via email, regarding the vehicle and received quick responses by both phone and email. Andrew Elliot was very helpful through the entire process. Andrew had vehicle parked in the front waiting my arrival and also crunched numbers prior to my arrival and was able to give me my financing options quickly. The entire process was quick, painless and enjoyable. Thank you Andrew!
Our salesman, Mark Harris, was completely knowledgeable in all aspects of the sale. He was friendly and courteous. We would most surely buy another car from him in the future.Mark is a real asset for Toyota.
My car buying experience with salesman Kyle Corr at Lithia Toyota in Abilene was terrific! Kyle is knowledgable, friendly and professional. He was not "pushy" and took time to answer all of my questions. He gave me more than a fair trade-in value for my car. I highly recommend that you purchase a car from him! For the first time in my life, the car buying experience was fun and enjoyable!
The Toyota Of Abilene staff as a whole was truly exceptional especially Mr. Aaron Coker. He truly had my best interest at heart. Purchasing my new Camry was truly a great experience.
Gavin Bass is the best salesman! No pressure, just friendly conversations. He works hard to get you what you want, for the price you want and comes through. He s our go-to guy! Thanks Gavin!
The experience I had at Toyota was great. Erik Mendoza was my salesman and he was extremely knowledgeable about any of the cars I was enquiring about and was also patient with me as I test drove cars and ultimately made my decision. Ruben from finance was able to call the banks and lower my interest to fit my budget. Great experience and I love my new car!
Mark Dunagin was excellent, honest, personable, and dependable. Each step of the purchase process communicated how much Lithia cares about customers. From the salesman, to the sales manager, to finance department, they were outstanding. We will be returning.
The service department was quick to receive me when I arrived and the system that is in place is quite efficient. I did not have to wait long for a service Rep who was very friendly and courteous. Layton Norris immediately sent me a text message and explained how it worked. He took my concerns about the vehicle and stated they would address the situation with their head mechanic and continue with the regular maintenance that was due. I had a very comfortable wait with wonderful amenities and even ordered sunshades for my new Sienna while waiting. Service was a less wait time than advised and Layton gave full explanation of all work done with a very detailed receipt which is nice. I'm very happy with my new Toyota Sienna and my new service people at Lithia. We are hoping to enjoy a long and happy relationship with them.
Great staff Wonderful service Aaron Coker Jim and Mike went above and beyond what we expected to get us into the vehicle we needed and wanted. Thank y'all for such outstanding service
David Brigham was amazing! He was so nice to work with--friendly, accommodating, and knowledgeable. He showed me the features on the new car I would probably never have discovered on my own. I couldn't be happier. I also appreciated Aaron Coker who helped with the finance paperwork. He went to extra lengths on my behalf. It was a wonderful experience and I LOVE my new RAV4! Thank you, Lithia Toyota!
I had a great experience with Lithia Toyota. Kyle Finlayson was an excellent salesman. He was very patient with me while I took HOURS to decide on my new car. Help work out a great deal for both my trade and new car. Was very nice to stay late to allow me to make my decision. Perfect first car purchase... Will go back to Lithia and Kyle again!
Great service. Everyone there was super friendly, especially David, my service adviser. My car was in and out in less than 30 minutes! I love my Toyota Highlander!
I highly recommend shopping for a car here. I bought my first new car, a 2016 RAV 4 and I am super happy with it. My sales person (Raul) was super nice and helpful throughout the whole process.
Mr Russ McGuire is the Assistant Service Manager at Lithia Toyota Of Abilene. He did an OUTSTANDING job working on our vehicle. Professional. Courteous. And, most importantly, Competent. Russ personifies Customer Service. Thank you for the great work!!
UPDATE: I also just purchased a new car from Lithia Toyota ... my first one for myself in the last 15 years. The entire Lithia Toyota team (especially Greg Parks, Steve Burgh, Aaron Coker, and Jim Buckner) were OUTSTANDING. I am glad I went with them and highly recommend you do too!
Had an awesome experience with Andrew! help me and was patient with my, I'm very picky. He did an excellent job, and I am completely happy with my 4Runner!
We took our Sequoia in for it s first service. Our advisor, Angela, was very professional and took good care of us. We got in at our appointment time and the vehicle was done in a timely manner. We have been using Lithia Toyota for years and always had professional and knowledgeable people assist us.
This place is great, friendly respectful people! I enjoyed working with Gavin bass, great salesman! Friendly, outgoing, and quick to answer any questions. Worked with what i could get into! & got me into a nice vehicle for a first time buyer! Great easy going guy! Would so recommend him! Would def be going to him in the future & this place!
They really worked with me. John Nichols and Ruben helped so much. They made the process so easy. I am in love with my car. Also they went above and beyond to make sure it is what I wanted. Really grateful I walked in that day.
Lithia Toyota of Abilene and my salesman Bruce Land went way above and beyond to get me into the perfect vehicle for me. I have been looking for over a year and when I finally found exactly what I wanted, I really didn't think it was a possibility. Bruce did such an amazing job with working with me and my bank and keeping me informed of what was going on until I actually got approved!! Thank you so much to Lithia Toyota and Bruce Land for working so well with me and working so hard for me!
Aaron Coker is a great Toyota rep. He is very knowledgeable about his products. He is not a "pushy" sales person. Very friendly! He was also very patient with two old people! And he got us a great deal. We will be back! Thanks Aaron
Took my car in to get Apple Play installed. Everyone is always so friendly in the service department and I always get my car back quickly. Thanks, Dave!
Russ was quick to call and inform me of the problem I had with my truck and had a solution that he, along with the mechanic (Brady?) was able to repair and have me up and running by the day's end. Thank you guys for taking good care of me/my truck. ...BillU
My visit to Lithia Toyota of Abilene was pleasant and stress free. David Wright was friendly, competent, and thoroughly professional in assisting with my auto service needs. Many thanks to all of you!
Mark Dunagan was great! He went above and beyond to find me the perfect car. He also helped me a lot on the finance side of things. I will continue to do business with Lithia Toyota because of Mark and all the great people that work there.
We had a great experience buying a new Camry from Toyota Lithia of Abilene. Thanks Mark Harries for helping us find the car we wanted. Great experience and good deal. Loving our new car.
Greg Parks did an awesome job being patient with my wife as she was picking out her car she looked at several and Greg let her test drive as many as she wanted till she found the one that she wanted our daughter just happened to show up and bought a vehicle off of Greg at the same time thanks Greg for all that you did you made our new car buying experience awesome
We just had some repairs done to our 2003 Toyota Sequoia. The staff in the service department are top notch and the service manager David Teaff ensures his people take care of their customers. My repair was the same price I was quoted, and they even took care of some other things. They checked the vehicle for recalls and took care of that too! It was well worth the 90 mile drive to save hundreds of dollars and will be recommending them to everyone needing service to their Toyota. I am really grateful for Lithia Toyota of Abilene's Service Department. Thanks a bunch!
Buying a vehicle for me was initially a scary experience. I was afraid of the payment that comes with a new vehicle but I knew that it would be an investment. THANK GOD I FOUND JOHN NICHOLS! He helped calm me down and find the perfect truck for my needs. I was recommended to him by friends and family, and now I know why. He is a great guy and was in my corner from round 1. The way that he helped me get what I wanted for the price I wanted made me feel like he was the one that would be making the payments and not me. He never tried to talk me into anything I didn't want. He did everything that he could to make my experience perfect. I will never buy from a salesman other than John Nichols, and judging by these reviews, I'm not alone! Trust me when I say there is no other place to go. John Nichols is in your corner! Thanks again John!
Eric was a great help in assisting me with getting my new wheels. He stayed late to help and finally was able to get a bank to take a chance on me. His manager Aron was great and patient with me. Great dealership, great staff and better training.
Lithia Toyota of Abilene has been my dealership for many years. My recent purchase of a 2020 Rav4 with the assistance of Philip Underwood was an easy process. Philip helped me from beginning to end in a very professional, helpful way. I highly recommend Philip and the team of sales and service people at Lithia Toyota!!
This was the best experience I have ever had buying a car - hands down! Mark Harris was professional and took the time to help me pick out the right car for me. I'm loving my new car! I would highly recommend Toyota and Mark Harris to anyone. Finance was great. I even went to speak to the service department about the car I was considering and they were helpful as well. Give Toyota a try and ask for Mark!
I ve never had a better experience buying a vehicle. Gavan wasn t pushy and listened to everything I wanted/needed. From the time I walked in, to the time I walked out, was an amazing experience. Thank you Gavan & Toyota of Abilene!
David Wright was very helpful and professional in seeing that the work was completed in a timely manner. David was also very prompt in notifying me when the work was completed. Thank you.
I recently bought a 2014 Venza from Lithia Toyota of Abilene. This is my first Toyota vehicle. I'm convinced this is the best dealership in Abilene. I have never owned a Toyota and was intent on buying the newer Ford but had to check out a Toyota my best friend has one so I thought I would see what they had to offer The sales consultant Jay Fellers was very helpful. It was my first experience of buying a car alone He was very knowledgeable in all aspects He explained everything in a way that anyone could understand it. Very friendly not hassling like most sales personnel I have been to three other dealerships and most had to have it there way. I was not going through the dealership to finance everyone gave me a hard time on that but Lithia Toyota did not have a problem with it I guess they knew how it is to have a bank you can trust just like a dealership that is there for you not themselves. I LOVE my new Venza and I have a dealership that I will return to for my next purchase. If you go to Lithia Toyota look up JAY FELLERS he is an awesome consultant cant get any better than he is. Took care of all my wants in a vehicle and out did Ford by a long shot even set up my first service appointment. Thanks Lithia Toyota of Abilene.
Reuben was wonderful i really was treated with respect and i was in a car within a week of going to lithia toyota i was really impressed with everybody that helped me but reuban was wonderful thank u so very much
This experience at Toyota was great. The process went smoothly and Raul was very helpful and knowledgeable. I would recommend Lithia Toyota and Raul to anyone looking to buy a car!
I just bought a new vehicle here. Before this experience, I had been blessed by my father with a vehicle that he bought for me years ago. So, this was my first time buying a vehicle. Raul Rodriguez was the sales consultant working with us, and he did a great job. After I bought the car, I came in a couple days later when we both had time for him to show me all the modern features of my vehicle (he hooked up my phone, transferred my contacts, showed me how to use all the fancy equipment, etc.) Great job.
SaraSavannah McCarter was the sales person that helped me. She was very helpful through the whole process. We took a test drive and she was very knowledgeable about the vehicle and was able to tell me about every single feature that i asked about (and some that I didn't). SaraSavannah McCarter was patient with me as i was trying to negotiate with her. I definitely wasn't trying to make it easy. I don't think there was a single thing i would have changed about the process. SaraSavanna was honest and upfront with everything which I respect a great deal. I was not expecting to leave that day with a new vehicle and trading mine in but she made it happen with the help of their great staff. Lithia Toyota has earned a lifelong customer because of their professionalism.
Ruben was very helpful in our car buying experience. It was very busy that day at Lithia Toyota of Abilene but he still did his best to answer our questions and help us when we needed help.
My mom even had to leave a little early so Byron offered and was able to give me a ride home after our car buying experience.
Aaron Coker is the best dealer ever! he helped us with everything. Toyota Lithia made everything easy for us, especially we are new here in Texas. Thanks to Sir Craig and Sir Andrew as well. More power and God bless.
Lithia Toyota staff has been very helpful and generous. Theyve been awesome with their customer service! The service advisor team has been very helpful and relaced a tire that i told them about that needed to be changed. They were done in less then 30 minutes. Fast service and would recommend anyone who is looking to buy a car go to Lithia Toyota Of Abilene.
Came in to Lithia Toyota to look at trucks met a very nice salesman name. Raul Rodriguez he was very nice and helpful he got use into a used truck .Very nice so come to. Toyota in .Abilene ask for .Raul. Rodrigues a great sales person and friend...Thank You for all you did to get use in a good truck ..Erma & Randy .Woods..
I absolutely love Lithia Toyota of Abilene! Jimmy helped me out and got me into something I wanted when other car places were not helpful at all. Jimmy got me into a brand new 2019 Toyota Corolla! I was very pleased with how nice he and everyone else was along with how helpful! I will recommend Lithia to everyone!
I called in the morning to schedule an oil change. They got me in the same day and time I wanted. Jacob Fuller met me when I pulled up. He was so friendly and professional. He had so much patience with me as I was unorganized. He went way out of his way to help me get my insurance card I couldn't find. He was very willing to help without me feeling as if I was a bother. Him and everyone else I ran into at Lithia are so nice and friendly and none of them seemed like they were there for just a "paycheck". I hope Jacob meets me in another 5000 miles!!!
Great service especially since I just dropped in unannounced. I was traveling and noticed I needed an oil change the needed an oil change. With already 200 miles past due and another 300 miles to go y'all took me right in even though the shop was busy. This is the second time this has happened. Same great service.
We recently traded in and bought a used car from Isaiah. He was so helpful and gave us an awesome deal on our trade in. He also worked really hard with us to get our payment where we wanted it. I definitely recommend him to anybody looking to purchase a vehicle from Toyota!
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