This Lexus Dealership, in particular, has surpasse...

This Lexus Dealership, in particular, has surpassed any expectations i ve imagined in terms of personal service and overall customer care. I brought in my Lexus to their dealership, which mind you I didn t even purchase from them, for a routine manufacture recall. They gave me a free loaner (brand new ES-350), which was unexpected. Also unexpected, they told me to feel free to bring it back when it s convenient for me to do so, because I lived 150 miles from the dealership.

Two days later, when I came back to return the loaner and pick up my own vehicle, the car was spot clean, in and out, plus they also filled up my vehicle with gas, at no charge. That s right, they filled my gas tank, at least a $60 dollar expense, as it was on empty when I had initially brought it in for service. Also, I forgot to mention they kept the dealership open an extra 20 minutes passed closing time, because I was running late to get there. When I arrived they greeted me with smiles on their face and asked how I enjoyed the loaner. Then pulled up my vehicle shook my hand and I was on my way. Everything done free of charge, as well as included a complimentary inspection of items needing service in the near future, sending me with a print out of their full inspection and findings.

Talk about first-rate 5***** service, which is unsurpassed by others, including BMW, Mercedes, Audi, etc... I will definitely be returning for any and all my future Lexus service needs. Thanks again Maplewood Lexus!