Dropped off my car for an oil change at 8:30am on ...

Dropped off my car for an oil change at 8:30am on 6/28 and got a loaner. At 4:30pm lexus called and said they had not even looked at it yet and they would work on it the next day. Was planning on going to the cape that night but scrapped those plans. Picked it up on 6/29...no apologies and $629 for the service. Pretty disappointing....off to jiffy lube next time.