The first time we had our car serviced in Lexus Co...

The first time we had our car serviced in Lexus Concord we didn t like the advisor that handled us. We felt like we are being rushed and he was trying to dismiss us quickly. He said they just had to reset the rear door and it s fine now. But as soon as we got home it started acting up again. We were so frustrated and didn t really wanna come back there, until we met Emily, she was very nice and accommodating from the time that we spoke over the phone to schedule our appointment up to the release of our car. She listens to our issues and made sure that it is properly address. She found out that a part of the door is malfunctioning and luckily it was still covered by the warranty. I highly recommend Emily as a service advisor. Thank you Emily!