Lexus Of Concord Reviews

They did a good job replacing my tires and they did a courtesy car wash. I would ve given 5 stars if they also clean inside the car.

Lexus of Concord is an exceptional dealer to purchase your vehicle. I purchased my RX350 from them and couldn t be happier. The sales team wasn t pushy at all in fact very welcoming and considerate. I have had my vehicle for two years now and it s been a smooth transaction since. The service department is exceptional I want to thank Jeff Johnson and the whole team at the service department for being so prompt! Thank you all for working so hard during this unprecedented time!! GO LEXUS!!!!!

Went to Lexus of Concord to purchase a new car and we worked with Moe. Moe is an awesome salesman and he has a very welcoming presence through the intimidating process of car shopping. We are so happy to choose Lexus of Concord and work with Moe in purchasing our new car!

This was an airbag recall and general safety check. They were very courteous and efficient.

Longtime customer for sales and service. Great customer service for sales and service.

Excellent experience. Great follow up from the very beginning, smooth transaction and very efficient. Did not feel rushed and they were all willing to help. Thank you to Wesley Harris for doing such an amazing job and making getting my new car so easy!

I love the staff at Lexus of Concord. Everyone was very nice. Shout out to Robert and JT. And I just love my IS 350...

Excellent customer service extremely happy very Professional and very efficient

If you are looking for a used certified Lexus, go see Kenneth! He took great care of my family, was up front and honest and made the whole process very enjoyable. He stayed with us throughout the whole process, making sure our wait time was minimal and called to follow up to make sure I was happy with my car. I love my IS 200t! Thank you Kenneth for taking such a good care of our family!

I arrived and there were a lot of people there (both business and clients) and talking. Not one asked if I needed help. I had to go into several empty rooms for finally find (I think a mechanic) to flag down someone to help me. This is the second or third time I ve dropped my car of and it has happened before. There is no signage stating to wait here or where to wait for a person to help.

I recently bought a 2017 Lexus RX from Jessica Robles. I have had the car over a month now and I couldn't be happier with the purchase. Jessica Robles helped me out with the car-buying process and was very knowledgeable, personable, and not pushy. I had a great and comfortable experience. I highly recommend both Jessica and this dealership for any Lexus Purchases.

We just got a vehicle from this guys and very helpful.we are happy with acquisition of this vehicle.thank you all for helping us getting this awesome ride.

Thanks so much for helping me with my car. Great job!

They are really really helpful for everything, when I went there they offer me a great deal even when I left, they give me a beautiful gifts! More really helped me a lot!!!

Went here to check out a RC350 after looking at BMW and Infiniti first. Moe Boyat went with me to take the car out for a drive, but didn't demonstrate any of the features or talk about the car at all-- I had to ask all the questions, and he seemed ill-prepared and ill-informed, unable to answer most of them. I feel like I was not taken seriously as a buyer because of my age and/or dress. I may be under 40, wearing jeans and a t-shirt, but isn't my money as green as everyone elses?

Upon returning to the dealership, he suddenly became pushy about about selling this particular example of the vehicle, even though I told him in advance that I was looking to try a different option package. After remind him of this, he became very dismissive, and told me I would never find the vehicle I was looking for.

Maybe I had the wrong idea, but I thought Lexus had more of a concierge, no-pressure sales environment. Maybe they do-- but not at Lexus of Concord.

Great service and prices matched with a great APR .shout out to Rahul . Followed thru on his part . Walked away with Lx570 man am I happy . Go to concord Lexus I recommend it

Cindy is an awesome service advisor. Was happy to get amazing service today, and was so happy to see the shuttle driver. He is just the sweetest and has been a professional and familiar face the past 3 years I have been coming to Concord Lexus.

Horrible customer service in the service dept....and they don't answer their phones...manager does nothing despite many complaints. Too many complaints to mention all...I would never purchase or lease from here again.

Lexus of Concord is always a pleasure place to visit.
Today we went to service for oil and filter change. Service advisor Nicholas Carvalho treated us so well. He very patiently explained a lot of service guideline and gave us some good suggestions. As for a little long waiting, he came to us to explain The reason.
Overall, we had great experience with the service.

Excellent customer service from Wade. Wade went above and beyond with making this car experience fairly painless. My credit isn't the best and I didn't have much of a down payment. So I was asking for a miracle and Wade made ot happen. He kept in contact with me during the process. Worked with his finance guys and even came in on his day off to finalize the deal. He was always nice and friendly. I got an amazing deal and I truly appreciate all the hard work he put in especially since I wasn't even buying a Lexus and I'm sure he made little or nothing off my sale. With that in mind it is a comforting feeling to know he gave 110 percent anyway

Great dealership. Wonderful people. They are more like consultants and sales people. Very helpful and know their cars well!

Thank you to George Soliman in Sales for saving the day and my faith in Lexus of Concord! Note to pre-owned car buyers: before you drive off with your 'new' car make sure that all the car services that were promised have been done before you leave. My salesperson is no longer there, but George, who is very polite, was able to solve the problem.

Very positive experience. Quick, friendly and through.

Had some wiring issues on a used Lexus that I bought out of state. Tried some car stereo places closer to home as well as the Toyota dealership first, but they all declined to work on it because they were unfamiliar with the wiring system.

Called Lexus of Concord and they said that they would take a look at it without making any promises. It wasn't cheap, but the amount seemed fair to restore HVAC, back-up camera, radio, and power to my 12V outlet. While they worked on my car, I was given a great loaner so that I didn't have to be stranded 50 miles away from home. Came back the next day and everything was nice and tidy. Very satisfied!

I had my car towed to Lexus 04/27/2020 for an issue, later found out didn't exist. Service kept it overnight, gave me a loaner, and when I picked it up waived the diagnostic fee, and washed & vacuumed it
I was also impressed by everyone wearing mask, and Clorox bleach wipes everywhere
THANK YOU LEXUS OF CONCORD for easing my worries!

Eric da Silva and Jorge Delgado was a pleasure to work with. I told Eric what specs I wanted in my 2020 RX450H and he made it happen. Most dealers will try to just sell you what they have in stock but Eric went above and beyond to make it happen.

Thanks fellas... I highly recommend coming here for your Lexus.

Very professional and courteous. I always have my ES300h and GS350 FS serviced here for years.

staff was pleasant. everything explained clearly. Thanks Betsy and Michael lu. you guys are great. keep up the good work. glad to be repeat customer at lexus Concord.

I appreciate the personal one on one service. Always friendly and efficient. It is a game changer in servicing a car. Thank you Ray.

It was a novel experience buying a car under the Covid restrictions. Found the RX350 with all the needed features and color. Working with Eric Da Silva was most pleasant. Would have given 5 stars had the vehicle been detailed properly, or had an offer to return and have it done.

Good friendly honest service. Have been getting my Lexus serviced here for years. Genuine Lexus parts.

Attentive service, but hefty price tag, as I only have 38,000 miles on the car. Shelled out$1,000 however

If I can give Isabelle Hurst a 10 star, I would do so in a heart beat. We bought a certified Lexus through her and she was a ROCK STAR! If you want to buy a car new or used she is your GO TO PERSON!!

The Finance Manager Basir was SUPER amazing in explaining our finance options and what Lexus Finance offered compared to the others. We got a sweet deal with many perks added without blowing our monthly instalment or interest.

Between the these two incredible people, we drove away with our new hybrid baby!

Now I have a reason to stop by at the dealership and say hello knowing how well and welcomed we felt!

Second time I have purchased from Concord Lexus and continue to be impressed with the facilities, the product and particularly the people. They work hard to provide an exceptional buying experience, take the time to answer all your questions, are aggressive with their pricing and are simply very friendly...no pressure. I'm older now and have had many car buying experiences at dealerships, Lexus of Concord is a stand-out.

The sale consultant Kenny K. was very helpful and assistive. He was pleasant to his costumer and he was quick to answer your questions and requests. He was a great guy. Most of the employees we met were very friendly and they greeted you with BIG SMILE. Overall, it was a pleasant experienced except for a long waiting to the Finance office to sign the documents.

Thank you for getting the recall and maintenance done so promptly. Phil was great to work with.

Basir, Eric, Moe and the Lexus team of Concord couldn t have made our experience with purchasing our first Lexus a smooth and easy process! The staff was very professional from start to finish. They knew exactly what we wanted and how to make us happy. Thank you so much for an excellent experience, team Lexus of Concord!

Ali was such a great help with my car purchase. He gave me different options for financing and answered all of my questions. I would definitely purchase from Lexus of Concord again.

Excellent customer care by Sales Manager Efrain Moreno who has always treated us like family since we ve been purchasing our Lexus with him. His assistant Kenny provided us too with excellent and quality customer care. We highly recommend them to our family and friends. Cannot wait to come back to Lexus of Concord.

Guy that offers extended warranty is a total doucebag and very unprofessional . It totally ruined my buying experience here.

Friendly folks making getting your car serviced easy.

Purchased a really nice Lexus IS200t!
Was a very smooth and quick purchasing process thanks to Andy and John!

Lexus of Concord did amazing job with my purchase of my new vehicle. I had a amazing experience.

Hi there. I love bringing my car and getting the best of service at the Concord dealer. I do appreciate the kind and honest service provided by Bill. Thanks Lexus service team!!! I also do appreciate my car being cleaned while I am there. Keep up with the great work!!!

We are long time Lexus of Concord customers and even travel from Lincoln CA and Idaho to have our cars serviced. A+ service every time!

Sam was very nice and helpful in buying our new Lexus RX. I would definitely recommend coming here to get your new car as we got everything we needed in ours there and also the same day.

My experience with Lexus of Concord goes back to November/December 2015 when was supposed to be a special moment in my young adult life of buying my first car. I feel I did everything one was supposed to do:look around,compare prices,check the carfax(the record was clean on the the vehicle)/history of the car,and go to a professional dealership where they would take care of you. That was not my experience here.

A man named Mark who had been with the company at this point for 10 years helped with my purchase of a supposed perfectly used 2012 Hoda Civic Si. As soon as I left the dealership to head home the check engine light came on and I had to stop on the side of the road. I figured maybe taking to the freeway fresh off the lot would have something to do with it. It did this 2 more times within the week before I decided to call Mark and report to him the problem. He tells me they were supposed to swap in new spark plugs,but he wasn't approved to do it at the time. After that car drives fine;however, it would a small sound every time I would turn to the right.

I didn't much of the sound,but as months went by it kept getting louder. When it was time to take the car to a official Honda dealership I had them check out what could be the sound of that "clunking" sound. The mechanic told he had found hidden severe frame damage that appeared to be "jerry-rigged" in terms of repair and it would cost minimum of $6000 to repair!!!

Lexus of Concord had pretty much sold me a "lemon". I tried contacting them(Mark no longer there despite assuring me that with 10 years there he wasn't going to go anywhere. Yes irrelevant I know) until I finally got a hold of a man named George who was the manager of the used vehicles department. After meeting with him only once to tell him the situation he belittled my case and tried to cast the blame on me and lie to my face about how his mechanics always check his cars first before they are put on the floor,yet when I brought up the week one case of the car shutting due to the contradicted negligence of his team he had no defense. After that short meeting. He ignored my future calls and never made a attempt to contact me or help me despite his team selling me a faulty car.

I ended up trading the car in with another dealership who were more attending to my situation,and 3 months after I had gotten rid of that death machine I was contacted by a car law firm to be warned of the original unreported accident it was in. It was ironic and far to late at this point with the car no longer being in my possession for anything to be done. I am STILL paying for the mistake of having dealt with Lexus of Concord. Please do yourself a favor and go somewhere else. Don't let this place screw you over like they did me.

Norma was great, but I didn't get the typical Lexus experience. They didn't wash or vacuum my car. I guess they don't do that anymore.

They always have what i need when i need it . Great service staff and Sales dept.

Excellent service as always. Norma was gone unfortunately but Bill picked up right where she left off.

Salesman was very hands off but not pushy. Facilities clean and free coffee, water, donuts

Lexus of Concord was amazing, they got the Lexus I wanted and was hassle free on getting paper work done. My salesman Andy Li was a delight to work with!! Thank you Lexus of Concord!! Excellent customer service here!!

Very professional and fast service .
No misunderstandings, no haggling nor up selling.

Had a great experience at Lexus of Concord my ES 350 was due for its 10k Service. My Advisor was Emily, she made this visit simple and painless. The Service is very professional and caring. Thank you!!

Service was very efficient. Everybody was very friendly. Very happy with this experience.

Update: after sharing concerns with leadership, they went above and beyond to improve the service I received.

Leo was an awesome sales person and the service department treats you right.

I have been taking my cars to Lexus of Concord for the last 8 years. Their service team is great. The most recent visit was for a recall repair. They called me to make the appointment. Efficiently handled the repair. Provided a loaner car in the interim. I purchased the most recent Lexus from them and the process was equally seamless. 5 stars.

I Love my new Lexus! Thank you so much Joe Haddad and Jeff for the great service!

Only thing was the inside of my car was wet from the carwash. Other than that, service went fine as usual.

Lexus of Concord! Bill is awesome ! Although there were more things needed on my car repair than just the servicing (due to my deferred maitnence lol) Bill Did everything he could to help me out and they set me up with an awesome loaner as well as taught me somethings about maitnence! I will continue to bring my car in for servicing !

Will is the best! So courteous and knowledgeable. Stellar service all around

Jeff was extremely friendly and took care of all the issues I came in for.

This dealership was actually about 20 miles out of my way after calling the Oakland dealership and having a horrible phone experience I called Concord and it was night and day. I decided to make the drive. My service was five star from check in to check out I think I may have spent a total of 30 minutes between getting there leaving and coming to pick up my car which is awesome I recommend this dealership to anyone who drives Alexis that lives in the Walnut Creek Concord San Francisco or Oakland area

The restoration on my headlights 2010 was superb and glad that I had a 50% discount to offset the $200 charge thanks to the purchase of a 2020. Just disappointed that I had to drive 80 miles to tell me that they could not help me with an oxidation problem on the spoiler due to shipping wrap when I bought the vehicle new in 2010.

Excellent customer service.All staff was very welcoming and helpful. Norma was awesome!

I purchased my 3rd and 4th Lexus with Jessica Roble. She is the best sales person. She takes a lot of time with her customers and is very service oriented. She is the most honest and sincere person. I feel I can always contact her with questions. Thank you Jessica for giving me a good experience in purchasing my new 2017 Lexus. Concord Lexus is a very nice dealership too.

Very honest, friendly and helpful staff who help in every way possible especially Andy,

Great atmosphere. Good service. I had simple oil (synthetic) and filter change. Previously LEXUS had courtesy car wash but this they forgot or decided not to wash it. This car had their service contact for 50000/5years. When I purchased the car with service it was promised to me that the LEXUS will continue service but they didn t honored that promise either as 5 years passed. Partly disappointed with service but car runs great.

Emily and the technician did a great job fixing the issue with my Lexus. I appreciated the loaner car. Everyone communicated well, was courteous and professional.

Team at Lexus of Concord are the best!! Though I am a long time Lexus customer, the experience of getting a 2021 RX 450H L from Lexus of Concord was the most straight forward, hassle/haggle free, professional, friendly and honest transaction of getting a car, ever. They kept their every word. Working with Vilma Linares and Randi Johnson was a pleasure, and would recommend them from my heart.

The service department at Concord Lexus is always courteous and professional.

Great customer service .Thank you Concord Lexus -Love my car

Bill took very good care of us. Very knowledgeable and professional.

I've been taking my car to Lexus of Concord for the past couple years and have always been extremely satisfied with the excellent customer service and how quick and efficiently I get my car back.

Service person Nathan Sundita was very helpful in explaining the problems of my Lexus SC430. Excellent service and loaner is helpful too.

I was treated professionally from arrival to picking up my car after service.

Staff was courteous and helpful, the facility was spotless and I enjoyed the loaner car. I will return to Lexus of Concord!

My experience with Karen Juarez was above and beyond. She was patient and clearly explained all the technologies of my Lexus IS 350 F-Sport. She is also well informed of the changes and updates for the new model year. If you need someone to help you learn the intricacies of your Lexus ASK FOR KAREN JUAREZ!

Thank you Karen Juarez! You made learning how to use the features of this car an enjoyable experience!

Very accommodating and easy to work with. Mark Ngyuen and his team were professional. We went in the to look for one car and ended up getting another. We were very happy with the service and purchase.

Great service, very accommodating! Shane @ Lexus is amazing, texted me with every change was always on top of things and very responsive!

We took the car for a recall, and ended up getting all other issues fixed, and since Lexus of Concord provided us with a loaner, we didn't really feel the pain of having the car in the shop for few days.

Loved it and will only be doing business with Shane @ Lexus of Concord :-)

Thank you,
guy