Lexus of Bellevue Reviews

Our 5th in 20 years, due to the reliability and wonderful staff when the cars are serviced (keep up the good work Josh)

I have been working with Lexus of Bellevue about 3 years. I am satisfied with my car service and maintenance. Their team is knowledgeable and trained to provide best customer service. I don't have to be worried about anything once I am taking my car to them. Mike McCann is the rep I always work with. He is supper nice and he is following up on any issues to make sure it is resolved. I highly recommend Lexus of Bellevue.

My sales guy Stephen and his team are very friendly and helpful. They really think from the customer s standpoint. Price was good too. Nice store and staff.

Wonderful service. Honest and professional very fair.

Jeremy McDonald was great! He got us out under an hour, and showed us all of the possible options. We had a great experience with him!

I purchased a new vehicle from Lexus Bellevue about two weeks ago and my experience was quite good. Mr. Thaun Ma was the sale representative who helped us to select the car. He was very friendly, fair and helpful. He spent more than three hours on showing and explaining different car and he patiently went over all of them in detail. Once I found the car I like, he quickly helped to select the useful package for the vehicle and I thank Lexus Bellevue for having such a helpful and honest sale team reps.

My experience with the service section was not as great as the sale team. A week after I purchased the vehicle, I dropped the car in the service section for installing the chip protection and originally they told me that it would take 2-3 hours for them to install the package. They called me a few hours later and told me the car would not be ready because they are understaff and the car would not be ready until next week. I would have chosen another date for the service if they had not told me that the service only took 2-3 hours.

Lexus of Bellevue is awesome. Their showroom and employees are friendly and professional. Lexus of Bellevue has always serviced my cars, and I always receive the best service. Their shuttle service is very convenient. Thank you for taking care of my car this past week.

My husband an i had to bring in our car for a recall service. The staff was great and very helpful! We had our kids with us and even they had a good time. Liz in the service department was amazing! Made the whole transition from our car to the loaner car very smooth.

Very efficient. From booking to check-in the service was 5 star. Staff was helpful, and friendly.

Had my car service done here. Super quick and super easy! All of the information was clear and given up front which made me comfortable that there wouldn t be any surprises about what was done or what I would be paying for. Staff was super helpful and friendly.

Want to add to my first review because I had my car detailed 1 week after my first appointment. Again, great job! My car is a 2015 and it looks almost new. A hand print was left inside the back window but nothing a little windex when I got home couldn t fix! ;)

Good service. Lots of improvement since new management a few years ago!! Great job, I think her name is Pepper or maybe Piper. Either way, she stays on top of things and keeps the service centre flowing smoothly.

Service was good, consultants trying to upsale all the time, estimate will never match final amount.
Apart from that, overall just ok, I have seen better car service places. Other Lexus loactions are better than this one.

Don't believe everything the agent says, one of them tried to sell 30k mile service to me when the car was just 18k.

They don't follow manuals, recommendations are based on how much money they are going to earn as opposed to what is required for the car.

Service tech JD (Jeff) was at his usual excellence.

Raymond and Jeff are great and would recommend them to everyone! Ask for them when you are there!

My recent experience at Lexus of Bellevue was outstanding. The care is great, but equally important the sales process was professional in every respect, and the transaction was handled very quickly and respecting my time. Because my time is limited, Bruce brought the car to me to test drive, and when I decided which model I wanted he had all of the paperwork prepared ahead of time. All I had to do was review and sign - no waiting around! This was the easiest can purchase I have ever had and I really appreciate the professionalism of all involved. Thank you!

The all around best customer service I have ever received of any form! Genuine kindness and real people. Each visit tops the last. 9.9 out of 10. (nothing is perfect)

All the female staff were fantastic. However, the male staff were rude and very disrespectful to female customer. If you are a female who is there with a male, they automatically assume that the male is purchasing the vehicle and would not even shake your hand. The rude male staff were Cristian and Dan to be more specific.

Lexus does a great job in service but the AJ is the best! He always does such a good job. I can't thank Lexus and AJ enough for the wonderful service.

Ramy was my Sales Rep.
Ramy was Awesome!
He was Patient, Explain in Detail,
Really Helpful threw the whole Process,
Really Funny Guy, If u come to Lexus Dealer ask for him. Had a great Experience W/Great Customer Service.Thank You!

Excellency care of my Lexus. No pressure to purchase new tires even though it s getting closer to needing them. Worked with a very nice service consultant Ross Fahlen. Thanks

Love the guys over there, always so nice and take care of all I need!

This was my first time going to a dealer for a car, and Remy Nguyen was my the agent helping me. The first time around I got to test drive a Fsport Is and lived it. I still wanted to shop around and did so, however after doing a bit more research I knew Lexus stood out for me do to the lot extended warranties and the value presented, thanks to Remy's service I was able to returns and make my purchase.

Alan AJ helped me and provided excellent service. He was very professional and listened to the problem carefully and help resolve the issue with tyre. I will recommend this dealership for their excellent service.

Absolutely stellar service, personal attention, and genuinely great people. Alan Jensen in Service and Michelle in Sales are the best!!

I bought my new Hyundai Sonata from here last week!
My salesman Tudor Sirbu was very usefull and friendly!
Helped me with all my questions!
Got a super deal for an extended warranty!
And I got a very good amount for my trade-in as well!
Will definitely recommend him to all my friends!
Thank you!

I was looking to buy a SUV and stopped by Lexus of Bellevue. I worked with George Schafer who gave me all the information about different options and prices. I definitely recommend George, he is knowledgeable, patient and very clear with his communication.

If you're getting you're car serviced at a dealership, hard to imagine a nicer waiting area than Lexus of Bellevue provides.

My recall service was handled very professionally from start to finish. Details of service were clearly explained and there was no pressure to add additional services. Excellent loaner vehicle provided and work was completed earlier than promised.

Wow, was honestly surprised how bad their sales team handles customers being a Lexus dealership. Even told them I d pay their asking price!!
I called about a 2016 Lexus ES300h. Was told they would call me back in 10 minutes. An hour later, the same guy answers, says oops and transfers me to another guy with a middle eastern accent. Never told me his name.
Long story short, couldn t meet in the middle on a couple grand towards on trade in for my Lexus. The guy literally says, you are wasting my time .
Bear in mind, I understand dealers have to deal with hostile customers. But I m the farthest from that. I was polite, and feel I went the extra mile by calling them back when I shouldn t have to begin with.
I will never step foot in that dealership based on that experience. Taking my money elsewhere, as you should.

Excellent service & customer care from Mike McCann as usual. My disappointment is from Lexus. I learned (after handing over $150) that there is no fix for a problem Lexus has known about for over a decade. I now have an unreliable 2006 IS250, a car I love & planned on keeping for many more years. I will have to trade it in & it won't be on another Lexus since it's become clear to me Lexus does not support it's older models adequately. In a couple of months my family will be returning our leased IS350 FSport, & we will not be replacing it with another Lexus.

The service rep is friendly and helpful. The only improvement is the length of time it took to drop off my car. I had an appointment and had previously requested a loaner. No loaner was available and had to wait for Enterprise Rental car representative to show up to process paperwork.

I bought 2 cars from David Boman of Lexus Bellevue. He was patient, honest and told me what I needed to know. Since the purchase of my cars David has gone above and beyond in helping me by never hesitating to answer my text questions and request to doing some research into a possible 3rd car for my parents. Great salesman but a better person.

My sale guy was Tom. He was amazing. He probably spent HOURS trying to help me find the right car for me with how I wanted it. The day I finally decided I was going to buy he literally did everything possible to hurry the process so I could get out with the car that same day. He also took like 20 pictures that I asked him to take of me while I was signing and when I got the car. He is a true professional and really wants to help you out. If you go ask for Tom ! Don t let his young age fool you. He knows what he s doing and is available 24/7 , I literally texted him at 9pm and he would still answer. I m super pleased with him

Wonderful experience! The desk manager, the front check up technician and the shuttle driver all performed exceptional job! Thanks!

Service Advisor Alex was very professional, the evaluation and reprogramming of the vehicle was done without delay at a reasonable price. I am very pleased with the service and will have my RX serviced by them again.

Our first experience with the dealership working with Jamison Meckling was impeccable, but shortly after he had to go we hit a few rough patches. When I voiced these patches Jamison came to the rescue and made our experience with the dealership all the more better. You can even say they earned some redemption. Truly though, the star player of the team is Jamison. I highly recommend working with him. He doesn't have the scheme-y car salesman vibe. He instills trust and also doesn't pressure you into any situation. He is all for hearing honest feedback and one to give honest feedback as well.

My salesperson was Tudor. Young but very knowledgeable. Showed desire to help and make us happy with purchase. Highly recommend him to everyone!

Thank you Tudor

DO NOT come here to sell your car. I brought my car in to be appraised, and the offered me 60% less than two other dealerships. They also took twice the amount of time to look at my car. The offer was appalling.

AJ was very professional and helpful! I would highly recommend AJ in the service department

Worst customer service ever ,when offered to give the rep the address to drop off & pick up, he declined by saying they know the location. waiting for 1 hour 25 mins to be picked up . Driver called at the time of pick up, instead of being at the location at that time, then reached at some other address. Asked to wait for 20 mins. When I called in again after 30 mins, he was picking up some other people, told me to hang tight. Here I am still waiting.

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Everything was perfect. Our first time with Lexus of Bellevue and it is unlike any other dealership we've ever dealt with!
Michelle was excellent !

Thank you AJ for the outstanding services. He takes good care of all our three cars. He is the best! Thanks

JD, Service Manager, continues to provide excellent service for all my service needs. He is thorough and explains the work to be performed, costs and facilitates loaner cars for extended service needs. I recommend JD and Lexus of Bellevue for your Lexus needs! Great Service, Great Staff, Great Environment and ambiance if you wait in the Dealership or Service Center with an espresso machine and comfortable seating with areas to do work while you wait.

The service manager as well as my rep Eric did an excellent job to attain customer satisfaction. A problem with my Lexus RX400H occurred after they changed the starter battery. While it was a sort of 'gray area' as to who was responsible for the problem, they stepped up and did whatever was necessary for me to overcome my initial disappointment and turn it into apprecation.

Outstanding service.
Thank you!

I had a great experience at Lexus of Bellevue. I was quoted a window of 2 hours, so I decided to stay at the dealership to read emails , while having a cup of delightful Seattle's Best coffee!
It was exactly 2 hours after the check in process and my car driven off to the Service Bay.
BJ Ivey was my Service Manager. I couldn't have asked for a better person to look after my vehicle and me.

Thank you BJ!

We had a great experience buying our Lexus RX from Lexus of Bellevue. It was a great pleasure meeting Tudor and Raymond who really helped provide us with excellent service.

Always a comfortable experience whether I m there for sales or service

The service here is great they really work hard to take care of you and make your purchase or service experience top notch. Larry Jones is completely awesome to work with make sure if you are looking for a new car to lease or buy you go and talk to the "MAN".
Oh and lets not forget the rest of crew... all great!
I just wanted to update that Larry has been very great to work with - I've been looking for a truck and he's been in constant contact to make sure he can find me just what I'm looking for. Thank You Larry for all of your hard work and dedication!
-- Just had another successful transaction with Larry. Great as always!

I waited until I saw both sales and service before writing this review.

My biggest advice when buying a car, don't rush and look everywhere. Even neighboring states. Unless you don't mind overpaying, it will save you thousands. My mistake, I was tired of car shopping and negotiating, so I settled.

The sales people are very nice, the nicest of almost all dealerships I have been to. But, as soon as you sit down to buy your car, it turns into your typical dealer experience. Finance was your typical finance, the girl who did my paperwork promptly pretended like I didn't exist anymore as soon as I gave her my check. Very typical. I was asked like a hundred times to pay for extended warranties and an additional this or that or I would have to pay more for the car. And my car was overpriced.

The sales side really do go out of their way to make you happy. I was offered tint and a clear bra, for roughly $1600. Very overpriced. But I took it to see how they compare to the outside shops that charge half that for the same service. They offered to come to my work, pick up my car, leave a loaner and the reverse when it was done. Very cool, but I didn't take it.

Details on my car, it is a 2014 certified IS250. The KBB for that car is roughly 30K in a private sale. It was listed for roughly 33K. They wanted about 38K after all the tax and fees. The car had curb damage to two wheels, a small dent on the driver's kick panel, and front end damage from hitting a parking stopper. Price was lowered $500 for the damage. Overall, it was way higher than the other 250's I looked at. But not too bad. Mileage was the lowest of any I have seen.

The service side, is very nice also. Easy to communicate with and get what I needed done. The guys who did my tint left water streaks on all my doors, I know the process so I guess that's understandable, but lazy. Some things in my interior were removed and not get put back, it would have taken like two seconds, very lazy. Whoever did my clear bra, had a piece of debris stuck under the film and decided to just go for it, thinking I won't care or notice. But I did and I do. So far, not impressed for how much I paid for the service and the premium on my car for that Lexus experience. So far, it feels just a small step above Honda. Even when I worked at Toyota Of Lake City, we left every customers car in the exact condition it came it, definitely no stains or marks or we would get our ass chewed out big time.

So that was my experience within the first two weeks of buying a car from Lexus Of Bellevue.

My life is hectic so I appreciate that Lexus takes the time to reach out to me and remind me of important service dates. My car was was well taken care of and all Covid protocols were followed.

Ren was great to work with and we re very happy with the purchasing process!

This place is awesome!... Al Jensen is my "go to" guy! He does his job well!
I always feel a bit spoiled when I bring in my Lexus. From their smiling faces, prompt shuttle service, and refresher bar, Its quite a pleasant place to go!
Thank you Al Jensen!!

Al was awesome and was kind enough to watch over my purse when I left it in the loaner vehicle :)

Excellent facility, no high pressure sale tactics, I felt I got a fair deal.

Really Amazing experience. The lounge was amazing with all the amenities you would expect!!

I always have a Great Experience at Lexus of Bellevue. They have a Great staff that are willing to go out of there way to listen to what you want. I got an AMAZING Sales Consultant JOHNNY XU. The Managers were Great to work with as well, Thank you Nic and Erika.

Tonight I bought the Lexus RX that I have wanted for 20 years. Reid and the team at Lexus of Bellevue made the experience easy and special from beginning to end. Unbelievably happy.

Lexus has been the best for me! Especially my salesman David Bowman. I've dropped by a few times to fully understand the features of my car, and he patiently shows me how they work. The manual is a bit confusing, due to so many features. I would definitely give David the 5* rating, assuming 5 is the highest! Couldn't imagine anyone being more helpful and patient.

My certified used Lexus had a few minor paint issues I wasn t happy with after a couple weeks of ownership... I contacted a sales manager and expressed my concerns about them via email. He called me within 15min of my email and said that he would get my car scheduled for their body shop to repair what I was concerned about and would give me a loaner car while mine was in the shop. This was great news to me. Then my car went in and they even took care of a couple other minor things I had asked about all for no charge to me. This to me is/was amazing customer service and I will not hesitate to purchase again from this dealership or to recommend my friends do the same. Thank you Lexus of Bellevue

Alex, was very helpful with getting me set up with a loaner for the day and than getting my 2017 RX350's routine service done in a few hours. She also provided a contact for someone to come out to my home and program my vehicle with the garage door opener. Even though the vehicle was bought in Orlando, FL I was still treated with exceptional service as though I bought the vehicle at the Bellevue Lexus.

Great car-buying experience! Michele, Jason, and Karina took very good care of me :-)

Great service department. They get you in and out of there.

Always a good professional response to the needs of my vehicle and done right the first time, and with cost being a factor no additional add on.

I am extremely satisfied of Lexus of Bellevue services provided on October 31, 2020. Ben Mecham was my Service Consultant and he has been a pleasant person to work with my car. I appreciate when he discusses to me first if there an issue needed to be done on my RX350. Since I bought my car with Lexus of Bellevue, I always trusted them with their works on my car. Overall, I am happy with their services and rating this services 5 starts.

Having purchased previous vehicles from Lexus, I expect great service and Lexus of Bellevue exceeded my expectations. Karamvir Parhar was very professional and made our car buying experience seamless and transparent through out the whole sales process.

Excellent expierence at Lexus of Bellevue. Ryan was kind and patient as we went back and forth between cars. Made sure we were comfortable and we felt like we got a great deal! This is our 4th Lexus in our family and we will keep coming back! Thank you!

Had a great experience with Raymond and Sami, would recommend them if you are looking for a Lexus!

Thanks to Kevin Burton at Acura of Seattle referring me to the Sales Manager Tim and Sales Person David Nguyen. I love my new vehicle. Kevin called ahead and they pulled the vehicle aside for me. While getting my vehicle ready they found a crack in the windshield and asked to replace it before delivery.

I bought my 2016 et200h here. The sales person is Raymond. He is really informative and patience for us questions.

Loaner cars should be offered for all services, not just the major services.

Last year 2019 not too long ago, I bought a used Lexus car from Lexus Of Bellevue. Later when I had the car tires serviced, I found out all the tires were actually 8 years old (the tires manufacturing date were originally sealed by manufacturer but tires were like 70-80% new). I emailed Lexus of Bellevue, and after few days later, they replaced all new tires for free .... Thank you very much Lexus Of Bellevue! Great services, great management team!

Was very happy with our experience. The Lexus sales person work with my wife and me with no pressure put on us. Drove away with the vehicle we wanted.

Today someone from Lexus of Bellevue s sales department reached out to me (Bruce) and he quickly ran through questions and tried to land me on a car and just get me to a credit app I would have liked him to be a little more personable. I understand sometimes people get busy but I submitted my credit app at 12:35 and he didn t even shoot me an email until 5:50 I would have at least liked him to tell me he will be awhile. And then he called me at 6:40 to tell me it will be done tomorrow. So I went to an online chat to get help. And the person Amy logged out of the chat after a couple minutes while I was typing. I just want someone to help me out in a timely manner. Unhappy :( and I really did like Lexus.

Fred Mccoun. This guy is the sales agent you want. I've run into some issues with my used car purchase and subsequent service visit, but both times, Fred sees the dissatisfaction I am feeling and takes action before I even voice my dissatisfaction! It's like he's psychic. Fred truly has a way to turn a disappointing visit into a pleasant one that will leave you smiling. Seriously, ask for Fred if you want a good buying experience.

I give Lexus of Belleuve 3 stars for the issues that arose with the cleanliness of my vehicle.

I give Fred 5 stars for taking care of the issues and making me feel valued, even as a buyer of their "used" inventory.

We did not buy this vehicle from Lexus of Bellevue, it came to WA from Texas and has stayed here with me. I am a BIG believer of using the dealership for the more luxury brand cars when it comes to maintenance. When the car arrived to WA we started using Lexus of Bellevue and they have always treated us like we bought the car there. We are allowed to get the car washed and we consistently bring the car in for maintenance. I use whichever customer service rep is available and every time I have great service. They car is low mileage and does not need a lot of work and I am never pressured to do something I do not need. If I need or want to buy another Lexus, I will absolutely buy from Lexus of Bellevue. Great job everyone!

I just took my wifes Lexus in today and Nick Magnotti was awesome. He found the problem quickly, got the car cleaned and delivered it a.s.a.p. Never disappointed at this dealership. Completely recommend it

Needed 50k service and was not planning on going to my usual service center anytime soon (3 hours away) so I decided to go to Lexus Bellevue for the first time. Service was fine and they recommended that I get my brake pads replaced, when I was handed the keys and drove away the brakes would go down to the floor. I later found out it was due to not pumping the brakes. They stated that they test drove my car on the service charges so I'm not sure how they missed that. It was unsafe and I will not return.

Better than Cadillac, reliable cars and the resale value is crazy

This company has gone above and beyond, in my opinion, to find me my ideal vehicle. Their expert knowledge helped me choose between many different vehicles with ease. I highly recommend them for future purchases. Stellar work!

Super great experience with (Rish Sharma) Lexus of Bellevue. Fun, easy and just the way you would want a car buying experience to go.

Went from a 2004 RX was told I had 5k in repairs, put in a CT, took over 4 hours. Signed honeesty 50 forms. Expressed I didn't like the car to 2 people, no reply. They could have put me in a more expensive car, but no. Still waiting on owner manuals etc. Buy an Acura!

Excellent service, intelligent employees, and really put attention to details.

I had to buy a new vehicle due to an accident. I saw this 2017 Lexus IS 300 F Sport and fell in love. It was just was I was looking for after the tragic loss of my sweet GS 350. My husband and I drove up to Lexus of Bellevue were greeted by Sam Delaney. We told him we would look around and find him when we were ready. We took a look around the lot. Found the IS and she was just as pretty in person. We took her out for a test drive. My husband asked all the questions and Sam was able to answer every single one. We got back, Sam ran the numbers, and we talked and bing, bang, boom, Sam and Chase had me into my IS 300! They are also amazing with how they deliver the vehicle to you. Make sure you know where everything is. How to use everything. And answer all questions you have. This was not at all a painful experience. We weren't there all day. We knew what we wanted and Sam and the Lexus of Bellevue team got it done! I am one happy chick!

The process of buying my first car was a rough and unpleasant experience that dragged on for two weeks. Our sales advisor Henry, kept unclear communication about our situation, leading us to believe that our deal was finalized when we left the first day and all we had to do was wait for our car to arrive for pick up; which wasn t the case. It was two weeks of, we need additional documents and we need additional signatures for your paperwork. When we came back the following weekend to do that additional paperwork which he said he d be back with in 10-15 minutes, he wasn t nowhere to be found for 3 hours (we even had lunch). After we came back from lunch (which didn t even take 30 minutes), he was seen helping another family. After asking for a status update, they brought out another advisor to help us, Ryan Bland. We pretty much had to renegotiate an entirely new deal; though, Ryan was able to get approval and confirmation in less than an hour. He also followed up with us every day to make sure we had a clear idea of the situation and gave us updates on the status of our car.

It s frustrating to say that, we wasted a total of 9 hours on two of our Saturdays, waiting for something that could ve been done in less than an hour, if the associate cared enough to do it correctly. The communication in the beginning was shady and confusing, it didn t make sense whether or not we were able to get the car and what we could do.

I do plan on buying another car from here BUT, specifically I would not settle for our original associate Henry Zhao. I appreciated greatly the help of Ryan Bland, as he was placed into the middle of our complicated deal and made the rest of the experience smoother and more reassuring.

Buy a car at a price and the price list will come with thousands of hidden fees. Total scam beware buyers.
Update: I got a call from the manager (Erica) and she explained the misunderstanding we had, she was very professional and friendly. Thank you Erica and will reach out for help when needed.

Honestly, the woman tailoring my pants at the mall during my 2 hour wait for $150 oil change made me feel more welcome.