It was my first time visiting experience at Lexus Bellevue for my RX350. Eric Parker was helping me to set up my car service and maintence check up too. He was very kind and nicely explained me everything from the start to end. I definently will visit again and will make an appointment with Erica Parker for next service again =D
Jeanette M. treated us with the same above and beyond service that Lexus of Bellevue is known for even though we were only buying a $10K car. We took it to a "Buyer's Inspection" at a nearby mechanic and it was running perfectly for a 100K miles car, just as Lexus of Bellevue assured us. They even matched our credit union offer and filled the gas tank. Highly recommend.
I recently worked with Remy Nguyen. He is charismatic and knowledgeable. He really went above and beyond when it came to making my experience special. I highly recommend this salesman to anyone looking for a Lexus. I will certainly refer any friends and family in the market directly to Remy in the future.
It was a wonderful experience. Shout out to Min for helping me out and get a great car.
I had the most amazing experience working with Jacob Sherman in the sales team. Never once did I work with a car sales guy that wasn t pushy and annoying, and made me feel that they were more interested in making a sale, not really what I wanted and needed. This is exactly what I got from Jacob and boy was it a pleasure to come back for further advice and information on the vehicles. Please please please take my advice and ask for Jacob to help you, you will not regret it (and will end up wanting to write on of these). You ll be surprise to enjoy the car buying process, something I never saw coming, but is what I got. Thank you Jacob!
Just exemplary service from Kyle Woo. Honest representation when it comes to needs of the customer. Doesn t try to push a purchase when you know what you can afford and require.
Jason Vena and his team are top notch. This is our 3rd Lexus from them and the experience could not have been better! Michelle was absolutely amazing to work with. This being COVID times she had everything ready to go for us right when we walked in the door. All we had to do was sign and drive.
Unexpectedly amazing.
I have not had much luck with the quality of Lexus of Bellevue services in the past but this time Lexus of Bellevue has exceeded my expectation. The service was prompt and flawless. I brought the car in with a problematic tire and I am pleased that they did take care of the car after I handed the key to them. The price is reasonable.
I hope Lexus of Bellevue can keep up like this. Would come back for further service.
I love taking vehicles here, as someone who's job it is to take vehicles to several different dealerships I can say that Lexus of Bellevue are the best. I can call for an appointment and they are able to take care of me within a couple of days, not a couple of WEEKS, like all the rest of the local dealerships.
I typically work with Ross Fahlan and have nothing but good things to say about him, he is responsive to both email and calls and is happy to provide an estimate of the work to be done before I book the car in, this is important to me as the vehicles are not mine so its nice to be able to let the owner know ahead of time the approximate cost, which is very close in most cases.
The service department in general is fantastic at what they do, when Ross is not working I have worked with several other service consultants and would highly recommend any of them.
Keep up the great work
My vehicle have a 3-years maintain here. I'm satisfied with their professional service.
Fantastic. Scheduled online. Dropped car off the night before. The rep communicated with me first by phone and then by text. She knew her stuff and didn't waste my time. Car was ready and fixed. All super easy no drama. Beautiful facility with free coffee. A+
Remy Nguyen was such a pleasure to work with. He was very understanding, listened to any concerns we had and would do his best to accommodate for us. Remy made sure we were in and out in a timely manner and that we had the best customer service when it came to buying a car. I had a great experience with him and Lexus of Bellevue!
My experience with test Drive and dealer(Dan) was very good and professional. When asked for quote - response was prompt and clear.
Although I did not go for the vehicle for different requirements and liking, but in future if I consider Lexus for me or friend I will definitely suggest this dealership, far better than Lexus Seattle in terms of professionalism and customer handling.
I scheduled an appointment with Jasmine to look at a car after seeing it online. She was very easy to work with, was friendly, not pushey but did her job well, and in the end I got a new to me vehicle within my budget and I'm very happy with everything.
I had a great time working with the internet sales team and Jackie.
Three different people checked on me through emails and phone calls before I even went in for a test drive. Jackie answered all of my questions and was very upfront/transparent throughout. The only disappointing part was they weren't wiling to negotiate whatsoever. I realized they are a Lexus Plus dealership but giving little bit of leeway for their customers would go above and beyond for a minor cost to the dealership. (ie: free charge of additional Lexus key fob if the car buyer only received one or free rubber floor mats).
LoB also has a top notch facility which made the waiting times during the car buying process little bit more forgiving. Overall, it was a great experience and would do business with them again as far as car buying.
Same cannot be said about the service maintenance kiosk area. As they were severely understaffed. We had to wait almost 30 minutes in line just to buy a damn Lexus keychain and some rubber floor mats.
Lexus did a great job servicing my car and I didn't have any issues. A loaner car was waiting for me upon arrival.
I own a new Lexus LS460 and got a "ding" on my windshield. I called the service department of Lexus of Bellevue, and was told to go to Safelite Auto Glass in Bellevue for repair. I did, and to my surprise they did not only did a marvelous job, I cannot even see where the ding was (even though they told me that it will probably not disappear, just won't spread), but as a courtesy to Lexus of Bellevue, which sends them so many customers, they did not charge me a dime. They did not even take my insurance info. I think that it is rare nowadays to get such excellent service. Thank both to Safelite and to Lexus of Bellevue!
As always, great service in a timely manner and very courteous advisors.
Had an appointment. Still had to wait for 25 minutes just to talk to a person.... was so full... why make appointments when walks ins get first come..... was told 2 hours, took 4
Service was great. I got In and out no problems. They even got me a discount on my tire, which I really appreciated.
The one thing I was upset about was the shuttle service. I needed to be somewhere prior to 5 PM and arranged a 430pm pick up time. The shuttle driver arrived 40 minutes late making me miss my 5pm deadline. Since I was leaving the country at 5 AM the next day it was imperative to make the deadline. Unfortunately, I had to make other arrangements in a foreign country, which cost me additional money and time. I did get an apology from the service agent, but that did little to remedy the situation.
Service was great. Mike was even nice enough to offer to leave my locked car up by sales for me to pick up the next day.
Nice guy.
Service was prompt and concluded in less than the estimated time. Dealer had parts in stock and completed service quicker than I expected.
While my service experience was very good, I have a sour taste in my mouth from having 2 door lock actuator motors fail at the same time. This type of failure is not what I expect from a luxury vehicle with less than 25,000 miles
Called into Lexus of Bellevue, set a appointment to come in and drive a 19 is 300, worked with Michael Shin in sales and Kim in finance, both upfront and got me exactly what I wanted! Thank you, I will be back!!
The team at Lexus of Bellevue was a pleasure to work with through and through. The were friendly and professional, and I always felt comfortable with their processes of navigating social distancing / reducing common area touch points. The process was smooth and I felt taken care of every step of the way.
Lexus of Bellevue provided excellence service when we purchased our new car. Our salesman, Remy Nguyen, was very accommodating and helped make everything very easy. Five stars for all the staff at Bellevue of Lexus. We will definitely be recommending friends and family to them in the near future. Thank you!!!
Pleasant service representative, quick understanding of problem, offered me a loaner car because of possible long service and called before the end of the service day to tell me the work was completed. My car repair was right on the estimate, washed and waiting for me when I arrived 30 minutes later.
Great experience. I emailed Tommy in the internet dept and told him what I could do as far as buying a new car and trading in my vehicle. He got back to me within a couple of hours with minimal negotiating and got it done. I went the next day and worked with Cindy Tran. It was a pleasure working with her. She was informative and there was no pressure. My experience overall was very positive.
Ken Larsen, our salesman at Bellevue Lexus is always very professional and thorough. He makes sure everything is taken care of and followed through on.
All other contact, especially AJ in service, has been great.
This place is awesome..... We were given a good deal. David Hara is one of the best agent from Lexus of Bellevue, I would recommend this place.....giving it a 5 star rate!
Best dealership experience by far. Just getting my car serviced couldn t have been easier. Liz in service was super helpful, kind, and informative.
Lexus of Bellevue it s an amazing Please Joshua in the Service department always very respectful and always Does what Benefits my vehicle more. thank you guys at Lexus of Bellevue always come here
We had a great experience leasing our brand new vehicle from Lexus of Bellevue. The staff was friendly and knowledgeable and we worked really well together!
very professional, quick check in and service done in half the time as expected. which was great on a Friday night.
never a bad experience here.
Our salesman was patient and kind. Go in and ask for David Boman!
I always have 5 star service with Alex Tager. If anything is not up to the 5 star service, which we all know, things can happen, she makes sure I'm taken care of! She's such an asset to your Company!
Jacob Nilson was great. I came in for a brake check, dropped my car off and went back to work. Jacob called me back quickly to let me know that they found it just to be that I needed some brake fluid and only charged me for a half hour of work. Honest team that had my car back to me within hours. Would recommend!
My experience with Lexus was fantastic. I went in for service as well as the complete detail (inside and out). The service and detail was flawless and the detail was incredible. I want whatever they use to clean the leather!!! I will always use them for the detail!
We bought 2 cars from this place love their service this time around everything has changed.
Bruce Cham completely ignored us said he would send us a quote because he was busy with another costumer. He never send us a quote. I send him an email never heard back from him.
It's truly a pleasure working with the professionals at Lexus of Bellevue! I have been a customer since 2001 and am continually amazed at the outstanding efforts, dedication and follow-through displayed by the Service Consultants who guide and oversee the service process as well as the analytical and technical skills demonstrated by the technicians who actually service my vehicle. I am especially excited to learn that Josh has been promoted to Service Manager, as in addition to his extensive knowledge and highest standards of service, he is kind and compassionate. In my opinion, his work is beyond reproach and I have no doubt he will excel in his new position. I worked with Service Consultant Mike McCann for the first time this week, and, as expected, he did an outstanding, five star job analyzing my service needs and monitoring the work in a timely manner. I look forward to working with Mike in the future! Bottom line, Lexus of Bellevue is the best!!!
I have purchased over 10 cars from dealerships over my lifetime and this was the first time I walked away actually insulted and shocked at the turn of events. I went to the dealership interested in buying a specific car - show up, initiate the process for a test drive including giving them access to my current car for a valuation. While on the test drive, they sold the car I was in to another potential buyer, something I still can't believe was possible. They were nice enough to tell me the trade in value of my car though...
When I asked how this is possible they informed me the other buyer had looked at it yesterday and called this morning expressing an interest to buy, but the buyer was no where to be seen when I showed up and even on the internal system the car was still listed as available to purchase. Can't help but feel as soon as I walked in, another salesman called the other potential buyer and informed them to make a move or lose it, to which they did, causing me to be the one burned.
Not sure if this is a regular event for car buyers, but I have never seen it, and don't know of anyone who has been in a similar situation. Based on my experiences, I would recommend buyers look elsewhere since this dealership clearly doesn't care about the customer experience.
They are courteous and so professional! I live in Seattle, but it is well worth the trip over the bridge to have our car serviced!
Pretty good staff overall. However, a few character judging staff members. But the establishment is very accommodating and comfortable. Good waiting environment and some very nice vehicles to look at whim he you wait.
A recent visit was slightly hectic and my paperwork was lost in the shuffle for a little longer than originally expected. Very apologetic and polite staff. Overall I give them a 4 rating.
Great customers service and follow up by the sales staff
Been taking my car here from a long time and my service advisor Joshua is always great. He communicates regularly as to the status of the car, never does more than required for service and safety and is very prompt as to when he promises it will be done.
I've been to other Lexus dealerships and Lexus of Bellevue definitely took it to another level.
Top notch, professional service every time I come in.
I love this dealership. The team went above and beyond to get me into a RX 350. Happy Holidays
The best car shopping experience we've had. Staff was awesome, very knowledgeable, and never overly aggressive. Decor and layout of the dealership was also top notch; other than the cars on the showroom floor, you wouldn't know it was a dealership. Been through for service as well and they were very quick, despite being very busy on a weekend.
They are professional, provide quality repairs, and meet time commitments. Kyle Woo is a pleasure to work with, providing excellent advise and followup.
One of the worse things a human has to endure is buying a car. It is a long a painful ordeal. Our experience at Lexus of Bellevue was anything but. Our salesman Zach was great. We still had to jump through the hoops but he and the staff made it as pleasant a car buying experience as we've have ever had. We got way more car for our money and now we're the proud owners of a Lexus. This is a great car in every way. It was will worth our time.
Once again Kyle Woo and the service team at Lexus of Bellevue took great care of me and our RX350.
Bellevue of Lexus was the best experience that I have ever had buying a new car. The entire staff made you feel like someone special and welcomed you into their home. The entire complex was clean and very well maintained it was like walking into a 5 Star Hotel. Ryond Encarnacion who was my sells man was truly an outstanding individual who took the time to know you as a person. Ryond was welll informed regarding the Lexus Brand and was great help during the buying process. Ryond went out of his way to make your buying experience at Lexus of Bellevue a totally great experience. In my book Ryond Encarnacion it a great treasure to Lexus of Bellevue and well deserves all 10+++.
Got in and out pretty quickly, great service! Roman is the best service representative. I wish they washed and vacuumed my car!
Quick service by Roman and Job was done by A technician Name Tom Gibbs! Would recommend Them when you decide to come in for service!
Amazing experience from beginning to end. Ryan was amazing and went above and beyond providing excellent service even staying several hours past close as we arrived late. Nick the sales manager also had some special touches added to make our experience a great one. They have a great play area for kids with several activities. Would highly recommend Lexus of Bellevue and their team. This will be the only place we will look for future purchases. Thank you for such a great experience, and love my new car! Definitely worth going to and ask for Ryan.
We had a great experience at Lexus of Bellevue. Our salesman was Ren and he was amazing! He got us the best price and he would follow up to make sure we were happy with our decision. He also answered all my texts whenever I had questions even after the purchase. I would recommend this dealership and Ren! P.S we got a 2017 Lexus RX 350 and we love it!
I would like to say thank you to David Nguyen for giving me probably the best advice and customer services ever. During the process of getting the car of my dream (Lx570), he has been nothing but patience and understanding. Once again, thank you for such an amazing service.
Even I didn t make an appointment to fix my seatbelt due to it was broken on Fri. night, Chris did well take care of that. He knew what customer expected. It was excellent customer service. Thank you, Chris !
From Shioon Kim, DMD
Only use Eric Parker to help you. He knows how to take care of customers.
I visited the Lexus of Bellevue for 20k miles service of my NX. Looking at the list of services that has been done, there s standard inspections (that almost all of the shops offer at minimal cost), oil and filter change, air filter replacement and tire rotation. The cost for this service at Lexus of Bellevue is over $400 (including tax). Same service would be under $200 (maximum) anywhere else!
Also, the drop off and pick up service didn t work as expected, at least for me. The pick up service showed up half hour late after I had asked for an Uber (I was less than a mile away from the shop and had to pay surge pricing due to heavy rain and traffic). There was absolute no mention of the screw up that they did after I showed up in dealership!!!
I don t think I will ever be back to this place.
Super easy experience. Dropped my car off in the morning at 7am hitched a ride with the shuttle to work and then got picked up and picked my car up by 5pm. They do free shuttle service within 10 miles so def take advantage if you can.
Very much liked that the salesperson has to go back and forth to the manager. Our salesman was far more than a salesman. Reid was with us thru the entire process: test driving at least 3 vehicles and hand held us through the sophisticated electronics that were a bit overwhelming to us as we describe ourselves as techno-peasants .
Also Reid came to our apartment building in Seattle to pick us up and drive us to Lexus of Bellevue on more times than I can remember. And Reid remains available to us moving forward if we have more questions.
We expect that our RN SUV will last us for the rest of our lives. Our old 2001 RX is still alive and kicking and is available to us when we travel by air to our home in Palm Desert.
Thanks again for your support and friendliness.
Jack and Anne Fontaine
Stay away from this dealership. Lexus will sell you cars with an accident history without telling you about it; they will show you the Carfax history to prove that there's no accident history because they know if the customer pay out of pocket to fix the car (at their dealership, carfax will have no record of it so they can fool their customers & sell at a higher price). They will tell you it passed inspection & is in good condition, but will not guarantee the safety of the car if you ask for it. No reputation at all!!
This was brought up to management so they are well aware of it. I'm still waiting to see how they are going fix the issue & make it right for their customer.
Superb services for oil change and minor mud guard repair. Even vacuumed the inside of car beside car wash.
Bad sales experience. I bought NX300 on Thursday 08/30, was promised that car will arrive at dealer on Friday 08/31. I scheduled to pick it up on Monday 09/03. On Monday i get a call form my sales guy Rami, and he tells me that car is not there. So nobody new that car was not arriving on Friday? Why wait 4 days to tell me? I was left without a car. Thankfully i got a loaner. OK, car was scheduled to arrive on Thursday 09/06. On Thursday i pick up my car, my sales guy is not there. Another sales guy Brian, i think, does the job for Rami. I waited for almost 2 hours to pick it up. Paper work was lost and i had to re-sign it again. Then, there is only one key. Brian tells me that someone locked second key in a safe. I have to come back today Friday 09/07 at 1pm to pick it up. My wife goes. She is told that second key is in Portland and it will take a week to get it. Are you kidding me???? I have new car with one key for a week???? Cannot get an answer on when will i get it. Called sales manager once, left a message, no callback. Called again spoke with a manager, was promised a callback, at this point nothing. If this is how your sales is operating, i do not even want to think about your service department. This is Lexus UNPARALLELED CUSTOMER SERVICE. Two stars. Both of them are for a car itself not the dealer.
First service since purchasing our RX 350 this past summer. We got an appointment much quicker than we expected and were treated to first class at each step in the process.
Since our tire pressure light came on twice within a few days, I thought it might be a good idea to make an appointment. I first queried about it online w/ Lexus to see if an appointment was in order. The online service person gave my phone to a service person who immediately called me. I took the car in, they dunked the tires, and found a nail in one of them which was in a repairable location. I didn't have to wait too long, and I appreciated them advising me to bring in the car. All around GREAT service!
I drive from Tacoma to get my car serviced at this Lexus location in Bellevue. Our service representative, Alex is professional, incredibly knowledgeable about our car and makes it a seamless process.
I've never had a bad experience here. And we've been coming to this location for 10+ years! My car always runs and performs as intended!
They were the only shop fixing the airbag recall. They were very kind and efficient. They washed and filled up my car as well!
Huge dealership with a HUGE ego. My business did not seem to be a priority to the employees of this place. They had absolutely no respect for anyone elses time. I will most likely never conduct business with them again.
We had a great experience with George Schafer, who helped us select our vehicle. He is passionate, and did a good job following-up on our requests.
Great service and excellent customer service by AJ (Allan Jensen) at Lexus Of Bellevue . He has been consistently delivering exceptional customer experience and service ethics.
Our experience with Lexus of Bellevue was wonderful! Ryond Encarnacion made our lease transition so easy and painless. Thank you for taking the time to deliver our new car:). We will definitely be referring our friend and family to Ryond!
Nicest car dealership I ve ever been to. I ve purchased 4 Lexus vehicles from here over the years. The staff is very professional and courteous.
Joshua was great and my car took as long as he said it would and when I got my car back it was washed and vacuumed.
JD was amazing! Definitely coming back to regularly service my car here!
This was my first time purchasing a luxury vehicle. Working with Tom Ma was fabulous. He was eager to help me find the car I wanted and showed me several options in my price range. We worked together several days as I test drove multiple cars and made my decision. He was always patient, happy and made me feel comfortable in my purchase. He also helped remove the racks from my trade in before I left with my new car. Overall great experience!
Always top rate professionals. Everything went wonderfully
My complementary service was timely. The greeting staff was courteous and very polite. The agent I worked with Mr. Bj Ivy was very helpful and explained everything, escorted me to my loaner car, gave me a call when all was done. Lexus of Bellevue offered me a wonderful experience.
Soher Bishai
My experience with Lexus of Bellevue was very professional and seamless.
I bought a used car from Lexus of Bellevue. The sale man , Tom Ma, was extremely kind to me and give me a lot of information of car. Also, the dealership was really nice and kindly. There are big space which customer can take a rest. I love it ! Thanks
I always get confused when I get there because I have no idea who is available or not and cannot find anyone to assist me; however, once someone starts helping me, they are always friendly and provide some advise on maintenance with detailed explanation.
This is the 3rd car we've purchased at Lexus of Bellevue in 10 years. Professional, fast, sincere, transparent. Michele Thorenson will help you find the best car at the best price given your parameters, even if the car isn't on the lot. It was actually fun to buy a car!
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