Leo Pham

Review of Lexus of Bellevue

I waited until I saw both sales and service before...

I waited until I saw both sales and service before writing this review.

My biggest advice when buying a car, don't rush and look everywhere. Even neighboring states. Unless you don't mind overpaying, it will save you thousands. My mistake, I was tired of car shopping and negotiating, so I settled.

The sales people are very nice, the nicest of almost all dealerships I have been to. But, as soon as you sit down to buy your car, it turns into your typical dealer experience. Finance was your typical finance, the girl who did my paperwork promptly pretended like I didn't exist anymore as soon as I gave her my check. Very typical. I was asked like a hundred times to pay for extended warranties and an additional this or that or I would have to pay more for the car. And my car was overpriced.

The sales side really do go out of their way to make you happy. I was offered tint and a clear bra, for roughly $1600. Very overpriced. But I took it to see how they compare to the outside shops that charge half that for the same service. They offered to come to my work, pick up my car, leave a loaner and the reverse when it was done. Very cool, but I didn't take it.

Details on my car, it is a 2014 certified IS250. The KBB for that car is roughly 30K in a private sale. It was listed for roughly 33K. They wanted about 38K after all the tax and fees. The car had curb damage to two wheels, a small dent on the driver's kick panel, and front end damage from hitting a parking stopper. Price was lowered $500 for the damage. Overall, it was way higher than the other 250's I looked at. But not too bad. Mileage was the lowest of any I have seen.

The service side, is very nice also. Easy to communicate with and get what I needed done. The guys who did my tint left water streaks on all my doors, I know the process so I guess that's understandable, but lazy. Some things in my interior were removed and not get put back, it would have taken like two seconds, very lazy. Whoever did my clear bra, had a piece of debris stuck under the film and decided to just go for it, thinking I won't care or notice. But I did and I do. So far, not impressed for how much I paid for the service and the premium on my car for that Lexus experience. So far, it feels just a small step above Honda. Even when I worked at Toyota Of Lake City, we left every customers car in the exact condition it came it, definitely no stains or marks or we would get our ass chewed out big time.

So that was my experience within the first two weeks of buying a car from Lexus Of Bellevue.