Lexus of Bellevue Reviews

As always good service. Just an oil change and some recall fixing but quick and prompt

I was very impressed with the level of professionalism I observed in the service area, in general. I really appreciated my advisor's helpfulness, thank you Eric! The facility is beautiful and very comfortable and most importantly, the coffee machine dispenses excellent espresso! Grazie!

The service was great. It was really quick on the timing.

I recently bought a Ct200h and George Schafer was extremely helpful. I got distracted by the pretty cars and haven't made it through the doors, but luckily George ran out to greet me. He took his time to go over details as well as making sure I understand the functions of the car. From beginning to end the process was smooth and painless. Thank you!!!!

If I could I would have no stars. This dealership is deceitful and salespeople lie. returning with my daughter and son in law I had an appt. for 10am. Waited 1 and half hours for her to help me as I have already been in to test drive and was ready to make a deal. Then she had people get the car and it was dirty and needed to be washed and it did not have any gas. more waiting. I should have walked out. as we open the hatchback there was a small wasp nest with one wasp on it! my son in law took it out. The dealership was not phased. Then we had to leave spending so much time wasting on waiting I returned the next day at 9am. First we settled on the lexus rebate and if I paid cash would get a 2K discount NOT! then tried to sell me stuff already on the car such as lowjack, pulse , mud flaps, car mats. etc. Then finally sold me on the windshield protection plan for 999.99 said insurance would not cover it as to recalibrations, sensors etc. Come to find out my insurance does cover it. She did not give me my paperwork and called 3 days in a row to get it and she would not call me. I got an email to rate my experience and replied please call me. Only then I got a phone call back. I told her I did not receive my paperwork and she had forgot and had it fed ex. The deception and lies are just too much. Never go here

I went to Lexus of Bellevue while shopping around for a new lease. After being with Volkswagen for 10 years, I had a lot of information to gather, and everyone at Lexus was really helpful. When comparing my experiences with the other luxury brands I visited, Lexus of Bellevue definitely took great care of me and was able to give me a great deal for a fabulous car. I had 3 wonderful consultants/sales consultants working with me Tom Ma, Minh Bui, and Ryond Encarnation. I would highly recommend working with them if you are at Lexus of Bellevue.

Poor customer service, dealership referred me to a glass repair that tried to shake me down for extra money on top of my insurance. even though I purchased this through the same parent company O Brien, they would not let me leave the car and forced me to drive it 50 miles to the Tacoma dealership that I bought it from. Way to go Lexus #lexus

The people were great. Friendly, knowledgeable and quick.

I had a wonderful experience. Very comfortable waiting area and I was able to get my vehicle repaired quickly and effortlessly. My customer service representative in the repair area was extremely helpful, even loaning me a phone charger! It is the little things that often make all the difference in customer service. I will definitely return to this location for any repairs if needed. I highly recommend Lexus of Bellevue.

Had a really good experience on my service at Lexus of Bellevue. Alex got the job done especially with the new wipers which I had forgotten, being the summer. Thanks for your great work

My husband and I had a great experience. Reed was our sales rep and he took good care of us and my in-laws. He made sure we were out of there as quickly as possible without compromising the exceptional customer service he gave us. We will definitely go back here and also recommend him and this dealership to our friends and family. If you re in the market for a new Lexus, definitely ask for Reed in Lexus of Bellevue.

Tim Forbes is an exceptional customer representative. He made the experience of purchasing my new car a wonderful one. Thanks Tim

Michael McCann is ALWAYS helpful and definitely deserves some recognition. Every service I am in to get he always ensures I get exactly what I need and explains WHY I need it. I'm thankful for him, and hope to see him at every service in the future.

Cindy at Bellevue was great! She really worked hard to accommodate my needs! I m happy with my purchase.

I've been taking my Lexus to Bellevue since I bought it in 2008. Always a positive experience. My service lead Alex keeps me updated on service work and lets me know all costs expected. She always asks before fixing any unexpected items found. Easy to drop off/pick up vehicle and all everyone I've met has been very friendly and professional.

Rish was super helpful when looking at the cars I was interested in. The place was also super professional with their social distancing. Didn't end up buying a car because the size/prices didn't exactly match what I need. But I'll definitely be coming back for a future car purchase.

Kyle Woo at Lexus of Bellevue has been coordinating the service of my car for several years now, and he always does an excellent job. I highly recommend him and his professional expertise.

Additional comment added 2019-09-04:
I had my car in for servicing yesterday; I was about 90 minutes earlier than my scheduled appointment. Kyle Woo nonetheless got the excellent service technicians working on my car, and 90 minutes later, my car was ready.
This shows the flexibility that Lexus of Bellevue has when working with their customers.

As usual, everyone there treated me most graciously, and I highly recommend Lexus of Bellevue, and their outstanding work.

Fantastic waiting area for service appointments, with comfortable chairs, work spaces, a flat screen, and WiFi. They have a small cafe to buy small meals, treats, and drinks, as well as complimentary cookies and coffee!

Our experience at Lexus of Bellevue was beyond amazing. The service we were given was immense! The employees were very genuine. Would highly recommend everyone to buy a car from this dealership.

Purchased our 2020 Lexus NX 300 5-DR SUV a week ago. It was a pleasant transaction with Vance. Met our needs with exceptional service. He's very professional and honest salesman. I would definitely recommend this location and Vance to my family and friends.

Sincerely,
Gerard

I've been coming to Lexus of Bellevue since 2005 and have happily leased 3 cars from them now. They always provide the best service and are extremely efficient.
My third leasing process was no exception. Took only 2 hours after work on a Friday night, and shortly after I was on my way home in my new Lexus.
Erika Olson (sales director) got me set up and out the door with the most competitive package out there (trust me, I've shopped around) and is just a wonderful pleasure to work with.
Remy Nguyen (sales & leasing consultant) went above and beyond to make sure that I was completely satisfied.
I just can't say enough good things about these guys and this dealership. They took such good care of me the first time, and continue to take better care of me each time I return for another car. Looking forward to a long-term relationship with this dealership - they REALLY take care of their long-term customers :)

My wife's' car left her stranded, for the second time in just a few months. And, it can go without saying...but I'll say it anyway...
It is NEVER good when your wife gets stranded!

This much I understand, cars can fail.
These are machines built by men, they will fail! Not if...but when!
Cars get baked, frozen, and beat by the road.
And still, we all hate it when it happens...when they fail.

Enter LOB service department~
Pat Wilmot, John Dasher, Derrick Albrecht...masters of their craft!
They understand they fix cars, but more importantly they know theirs is a people industry. In both areas, LOB service dept. is the best!
Thank you for treating my wife with such attention/kindness & concern!
And...fixing her car :-)
Anyone who would consider another service dept. would be just plain uninformed!
LOB Service...
the standard upon which, others can measure their process

Thanks for fixing our little misunderstanding. Erica and Curron were awesome, they took great care of us. This is the second time I am leasing my car here. Lexus is the best!

I have been having maintenance done on my Lexus GS 300 for 15 years with one person. Allen Jenson .He ,first and foremost, along with impeccable staff and service are the reasons I continue to return. 3 or 4 years ago in wintertime in the pouring rain my car went down along 509 at 6:00 a.m. and Mr. Jenson handled every step like a walk in the park. Allen is a friend and I always look forward to seeing him. Thank you Allen!

A 5 Star experience except the tree spot on my hood was not removed and they did not mention it to me.when they completed the check. I had mentioned it to them when I came in. It didn't look as if they had tried.

I am part of the sales team at Lexus of Bellevue. I love working here and delivering top notch service to our guests in our fantastic facility!

Professional, personable, courteous experience with AJ!

I recently purchased my first car here At Lexus of Bellevue and had a wonderful experience. Karina was the saleswoman and everything was smooth. As a first time buyer I am satisfied and happy and would definitely recommend.

Excellent service, treated well. I love my car and it ruins superbly after 18 years. I know they would like me to buy a new car but these cars are built to last and Lexus of Bellevue keeps it running.

Came in without appointment and still got accepted for service. Lots of complimentary snacks, coffee drinks, and entertainment room provided for the waiting guests. I heard if you don't want to stick around and wait, they will provide you a driver that will take you anywhere you want. 5/5 experience try it for your self.

Friendly sales staff, easy to deal with. Like their no dicker pricing policy.

Eric was awesome! Treated me well and provided prompt service!

Great Car Buying Experience !!! Thank you David Hara ,Vanessa and Robin.

I have been cared for by Allen Jenson for 14 years and he is the reason I continue to do business with Lexus.

The sales person were great. Henry Zhou was great salesperson...he help me get into the IS 300 ...he's great at his job....

Let me say that I had a great experience a Lexus of Bellevue!!!!

My Salesman, Raymond Li was absolutly fantastic. I went in looking for used and ended up with a new car at a used price!!!

A shout out to his manager Cindy and her manager Kevin as well who went out of their way to make sure I left knowing I got a great product at a great price!

I did notice that everyone that worked there seemed so happy and content; no stress like at most other dealerships where the pressure is alway on. Great people, great experience!

Viren Kumar is one of the most helpful employees! Had a good experience being there :)

Try not to come here so often or you will get addicted just like me!!!

The sales team (Jeremy McDonlad) and management (Jason Vena) at this dealership went above and beyond to make my experience the best possible. Will definitely do business with them again and recommend to others.

Purchased a new RX350 in June 2020 and although I love how the vehicle drives and the overall look, Lexus of Bellevue needs to do better QC on their vehicles before selling them. Upon washing my vehicle for the first time I noticed the roof has numerous scratches along the top - too deep to buff out and had a quote of $2400 to fix (requires repainting the whole roof). The chrome roof rails are untouched which makes me think those were put on after the roof was scratched? Additionally, I have imminent white pearl paint color and the paint is blotchy on one of the doors - that's another $2K to fix as it requires repainting the entire side of the vehicle. I've enjoyed driving my new car and at a glance it looks great, but paying that much these issues should have been caught by Lexus prior to selling the vehicle. I will say they did a decent job fixing the rattle in my dash so that's a plus. I have some family members who have had good luck purchasing vehicles from Lexus of Bellevue so maybe this is an isolated issue, but please be sure to inspect the entire vehicle before buying from them. Just in case.

AJ was professional, on time, and communicated every step of the way.

Friendly, great communication & on time! No pressure to have more service than I requested. Mike was a pleasure to do business with!

Very accommodating, prompt, courteous service as usual

Remy Nguyen & Ryan Piro helped me tremendously with my first ever lease on a car. They were very helpful, informative and answered any questions I had asked. They found the car best suited for my wants and needs and were very friendly throughout the entire process.

Alex Tager in the service department is amazing. She is efficient and always on top of things. I have been going to her for years. I even go to her when in ready to buy. I also greatly appreciate the loaner program. That is a benefit that keeps me coming back.

Always a great experience at this dealership when it comes to repairs and communication. Good customer service.

Excellent, prompt, professional service. Highly recommended.

Chris is efficient and very helpful. His young female assistant who helped me when I got there in the morning and who drove my car out when I picked up my car was fantastic. There was another female assistant who Chris asked to help while I was waiting for the car, she told me to wait and she never came back to me.

Probably the cheapest detail around and they do a great job and I feel like they are honest about repairs.

Ross was very knowledgeable and helpful. Will ask for him next time.

Mark Ryond was the best salesmen I have ever experienced. He worked very hard to reach a final deal which I really appreciated.
I spoke with a couple of sales person about a car I was interested before I met Ryond but no one had followed up in some reason. One day, Ryond called me and cut right to the chase, and took the time to work with me to fulfill my requests. He caught up what I exactly wanted right away and moved on very quickly. Then I finally felt that I was talking to the right person.
Also, I was very impressed by his excellent knowledge of vehicles from his technical service department experience and from his technician background. Further more, he has a great personality!
It has been almost a week since I purchased and his follow up is still awesome. I will highly recommend Mark Ryond as a go to person at Lexus Bellevue.
By the way his entire team was awesome as well.

Update: May 7, 2020
After a recent visit for a routine service, Lexus of Bellevue took good care of our car, kept us up-to-date, and made sure all our concerns were addressed.

We're hoping this becomes the norm.

Thank you, Kyle W.

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My partner and I were hoping for a better connection with Lexus of Bellevue's service department. We love our Lexus car and the Lexus brand, but now, a third time within a few months, disappointed with the overall service department experience.

We were told we would be notified as soon as the service was complete, and they gave us about a 2hr window. After 2hrs we had not received an update and we had noticed our car parked in the lot. Curious, we decided to check back with our service rep. Our service rep was not available, so we checked with another rep., which Lexus was staffed well with available service reps.

The service rep seemed annoyed that we were bother him and that we could not recall our service rep's name. However, discovering the card had been ready earlier, his demeanor changed. Receiving a more pleasant and professional experience, we were checked out.

By the time we arrived home, 2.5hrs later, we received a message our car was ready to be claimed.

What a disappointment and not what I've grown to expect with the Lexus brand.

Is Lexus of Tacoma a better option...

very nice, very prompt. Joey was great. Drew came over to tell me about my new winter tires. Great service from them both.

Go see Mackay! Excellent service. Very knowledgeable and courteous.

Raymond Yi
I purchased a car from him. He provided great service and gave me a good impression. I would like to buy a car from him again next time, and recommend him to others.

McKay Rands was great! He was professional and thorough with the information regarding the vehicle we were seeking. The test drive was enjoyable and he was friendly and easy to work with. We feel like the follow-up on the sale was excellent.

The service department and staff exceeded my expectations. I now know what kind of treatment the rich and famous get, which apparently is standard operating procedure at Lexus of Bellevue.

My wife stopped by, anticipating to only window shop around at LOB. The salesman, Isaac Ortiz, showed her a great 2019 option on the RX-350, explaining to her all the bells and whistles while she test drove it, and shaving off as much as possible from the monthly payment with our plan. She was pretty decisive, and wanted to seal the deal that day. They needed some of my signatures, although my time was limited for work reasons, so Isaac prepped all the paperwork for me to come in, sign and leave. Great customer service is thrown around too easily, because when you find a place like LOB, and a salesman like Isaac Ortiz; you find patience, expertise, understanding, and truly what great customer service entails.

love my new 2015 RC. Anna took care of me so well. She made the experience of buying a car so easy and fast. I would recommend her to my family and friends.

5 Star review for Ryan Piro in the sales department! I have been involved in sales my whole life and Ryan has top tier customer service. He is great at following up with his customers and setting the correct expectations. I would like to work with Ryan for all my car buying decisions.

Stopped by mid afternoon (around 3:45 pm) w/o appointment hoping to get oil change. Service Mgr was able to take RX-350 in right away, get it all done and cleaned within 40 minutes or so. It was quite a pleasant experience. Really appreciated.

Best car buying experience ever! Savannah was great!

I had such a great experience at Lexus of Bellevue. Salesman David Boman was so helpful and has excellent product knowledge. He clearly explained all the options available for my vehicle and showed me how to use the options that I purchased. Sales manager Andy Bui was also helpful and worked with David to finalize my deal. I felt that I got a great trade-in price on my five year old SUV, and the deal that I got on the Lexus RX 350 was fantastic. I also appreciated that General Manager Jason Vena came over to meet me and thank me for my purchase. The entire store made me feel like a valued customer! I went all over the area looking at luxury vehicles, and I highly recommend buying at Lexus of Bellevue.

I would like to say that I had a very easy and relaxed time picking out my NX 300. Paulo Lumauig helped me a lot. He even brought the car to my house and helped me go through all the tectecal stuff. He was very patient. This is my third Lexus and I couldn't be happier. Peggy Rogers

First time buying a Lexus, couldn't be more happy, I had a great experience with David Nguyen, he's the best sales person ever, answered all the questions that I had, his knowledge of everything in the car and customer service make this the best car buying experience in the world, thank you Lexus of Bellevue for having such a great salesman.

Just bought a new 2018 Lexus NX, our second purchase from Lexus of Bellevue. The car is extremely comfortable, and very solid. It has every feature you could want, and it's a great driving car.

We were very impressed with our sales person, David Boman - he took great care of us. David was very courteous, personable, and knowledgeable all the way through the purchase process, and we never felt any pressure. Even after the deal was done, David has continued to provide timely follow-through on some important questions we had about the NX's GPS features.

Bottom line: great car, excellent purchase experience. We highly recommend Lexus of Bellevue.

Alex was and is great. The entire service and experience is fantastic. I have been going there for 12 years now and it isn t worth going anywhere else.

Alex was great. The appointment and service went as expected and I always feel fairly treated and never pressured to do something I don t really need.

I've worked with BJ for several years now. He is incredibly efficient, smart and friendly. He explains everything very well and is always accommodating. He has made me a lifetime customer of Lexus of Bellevue.

Service is amazing! It is really nice to have a loaner vehicle while you are getting work done on your car.

If you won't be there for long there is also a cafe in the hotel like lobby.

Tom Ma was very helpful and accommodating in showing me vehicles. His information was thorough and follow-up was excellent. I didn't find the right car this time, but I'm definitely open to coming back again!

Outstanding service. This is my second lease with this dealership and each good experience seems to build on the last. Cindy in sales was exceptional in working with me on the pricing and availability to ensure i found the car i had in mind with the right color, interior, and options.

David from sales went above and beyond to ensure my deal continued with care and professionalism. David took it upon himself to facilitate after market purchases, and prioritized my time and schedule. He even scheduled a ride home to seattle from Bellevue when there were no shuttles available, and THEN went even further by hand delivering my vehicle to my residence aftet the work was completed. That is what i call service. Its 2018... how often does that happen nowadays!? Id be lucky to speak to a customer service agent on the same continent with anyone else!

I dont consider myself an easy sell... Lexus of Bellevue has earned my business by going the extra mile every time and this is why ill return year after year.