TramAnh Tran

Review of Lexus of Bellevue

The process of buying my first car was a rough and...

The process of buying my first car was a rough and unpleasant experience that dragged on for two weeks. Our sales advisor Henry, kept unclear communication about our situation, leading us to believe that our deal was finalized when we left the first day and all we had to do was wait for our car to arrive for pick up; which wasn t the case. It was two weeks of, we need additional documents and we need additional signatures for your paperwork. When we came back the following weekend to do that additional paperwork which he said he d be back with in 10-15 minutes, he wasn t nowhere to be found for 3 hours (we even had lunch). After we came back from lunch (which didn t even take 30 minutes), he was seen helping another family. After asking for a status update, they brought out another advisor to help us, Ryan Bland. We pretty much had to renegotiate an entirely new deal; though, Ryan was able to get approval and confirmation in less than an hour. He also followed up with us every day to make sure we had a clear idea of the situation and gave us updates on the status of our car.

It s frustrating to say that, we wasted a total of 9 hours on two of our Saturdays, waiting for something that could ve been done in less than an hour, if the associate cared enough to do it correctly. The communication in the beginning was shady and confusing, it didn t make sense whether or not we were able to get the car and what we could do.

I do plan on buying another car from here BUT, specifically I would not settle for our original associate Henry Zhao. I appreciated greatly the help of Ryan Bland, as he was placed into the middle of our complicated deal and made the rest of the experience smoother and more reassuring.