I visited Legacy Ford for the first oil change/ ti...

I visited Legacy Ford for the first oil change/ tire rotation on my new truck and was very disappointed when I returned home and reviewed their servicve checklist versus what was actually done. They did not fill the windshield wiper reservoir and left the cap open on it. Ray Charles could see that the air filter was not inspected, there was dust all over the box with NO fingerprints! Save yourself the money and go to a corner lube shop, the price is lower and they will at least vacuum it for you there...lol. I emailed the owner, Ron Ewer, who is listed on their website and never received a reply, it has been over a month today. I proceeded to file a complaint with Ford customer relations and they still have not contacted me. I finally brought it to the attention of the GM, Patrick who pretended to care, but did not offer any solutions. NEVER AGAIN! While I was there for hte maintenance I went to the service department and told the service advisor how my truck (2010 F250 6.4L Powerstroke w/ DPF) is making black smoke on acceleration and white smoke intermittantly and he advised that this is normal! This is not "normal" so I spoke with the service manager after being told by two service writers how this is "normal" and he agreed that this is not normal. Too late, I have no faith in a dealership who either lacks knowledge of their product or will lie to you! They proceeded to advise me that they could not reproduce the problem, I watched them start the truck to drive it around front to me and saw it smoke and it continued to smoke. I then took the service manager for a ride and showed him what it does and asked if this is enuff proof that it smokes! I have heard that Von Der Au Ford in El Campo has a much better diesel tech on staff that can actually fix stuff, I will find out soon!