I got a recall notice for the airbag on my car in ...

I got a recall notice for the airbag on my car in July and scheduled an appointment to have it replaced. I made arrangements for a ride to work since I work outside their shuttle area and left my car at Legacy Ford in the morning. I got a call later that day that they didn't have the right parts for my car so they couldn't do the replacement. I was told they would call and reschedule once they had the parts.

I checked with them several times and was finally told on Dec. 11 that they had the parts for my car. I set up an appointment for Dec. 26 to have the airbag replaced. Since they were going to be closed for the holidays, I called on Dec. 20 to re-verify my appointment. I told the man on the phone that I was bringing my car in for an airbag recall and he confirmed my appointment was in the system.

I brought my car to Legacy Ford on Dec. 26th for my appointment and was told they were not doing recall work for the next couple of weeks. I was very upset since that was not mentioned when I called a few days previously. When I asked why I had not been informed they would not do the work, my answer was a shoulder shrug.

Obviously the service department representatives do not care about wasting their customers' time. They have my phone number and email. Someone could have called, emailed, or texted me or told me when I called to verify my appointment that they would not work on my car. Instead, they waited until I showed up for my appointment to let me know. That is very poor customer service!