Bob Steinberg

Review of Legacy Ford

I had a recall on the door latches of my Ford Fusi...

I had a recall on the door latches of my Ford Fusion. I called for an appointment and was told I had to come in so they could see my car and order the part. I came in and they ordered the part without looking at my car, complete waste of a trip as they could have ordered it by just asking for my VIN number. I made an appointment and came back for the fix and was told they were backed up, would need my car for 2 days instead of 1 and would only pay for a loaner car for one day. Of course I said no thanks and postponed the work. What is the point of an appointment if they can't do the work when scheduled? So far I've wasted my time coming in twice and gotten nothing done.