Karl Blankenship

Review of Legacy Ford

My experience with this dealership on Friday, Nove...

My experience with this dealership on Friday, November 30th, 2018 was a frustrating waste of time and I will easily recommend that nobody should ever do business with this dealership. Their business practices are disgraceful. I recieved a post card from them indicating that they would give me a certain amount as trade in for my current F 150 and that they would also give me a certain amount off of MSRP on a new F 150. I called and talked to TJ, a sales rep at the dealership. I looked up two F 150's I would happily buy from them online. I specifically asked TJ to verify that the trucks were actually available on the lot and to verify that the discount off MSRP was valid for these paticular trucks. I also asked him to verify that the trade in value was legitimate. He asked a few questions about my trade in. He then called back to let me know that the trucks were there and that he was holding the keys for me. He verified that the discount off the MSRP was valid on the trucks plus on another similar truck that I had not seen online. He also said that I would PROBABLY get even more for my trade based on the low miles but no guarantee until they saw it. I thought it was a done deal. I went to their dealership after work with my wife. They said they had the keys for the truck I was most interested in purchasing but they were unable to physically locate the truck. I looked at the other truck, did a test drive and had them evaluate my trade so that we could proceed with the sale. As you have probably guessed from my one star rating, nothing I was told was honored. NO DISCOUNT ON MSRP AND MUCH LESS OFFERED ON MY TRADE. I was quite angry and asked for keys back so I could leave. They proceeded to try to "work my financing to longer terms" rather than just honor the numbers I was initially given. When I asked for my keys back again, I was told they don't have them. THE USED CAR MANAGER THAT EVALUATED MY TRADE HAD LEFT FOR THE NIGHT WITH MY KEY! I had to threaten to call the police until my keys finally showed back up and I could leave having wasted an entire evening.