We have been customers of Kodiak for many years. Their staff do a great job of taking care of all our snow ploughing and lawn care needs. Service is always professional, courteous and friendly. As well, office staff are very helpful with any requests or concerns. One item that would make service even more convenient would be to offer an on-line payment option.
We would definitely recommend Kodiak to any one who is looking for a competitively priced, professional and reliable snow and lawn care service.
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Excellent service! This is my 3rd year using their snow removal service and I'm very happy with it. They started having email notices explaining their plans to remove snow during a storm. They email us a 2nd time so we can remove our cars out of the driveway for their final pass. They are around when the city plows so they know when to come remove the snow bank at the end of the driveway.
We have been with Kodiak for over 6 years. Best snow clearing service we have had. Very good service. There is someone always in office to answer the phone. If there is a big snowfall, they will come by more than once in a day. They also come by once the city plow has gone by. On some occasions, we called Kodiak to request a clean up of the big snow bank after the plow had gone by since we had to leave shortly. Instead of waiting for the normal run, they sent a tractor within 15 minutes to clean up. Impressive service indeed. Highly recommended.
When we first hired this service in a different neighbourhood a few years back, Kodiak's service was excellent. But for the last two or three years they often forget to clear our driveway or they do it too late, and sometimes only after we have had to call them. I have to crash through the snow the city plows leave at the end of the driveway too often. They're polite on the phone, which is important, but doesn't really make up for forgetting to clear our driveway.
I suspect the problem is there are only two other houses on our crescent that Kodiak services and their plow does the other two and just leaves our crescent without bothering to driving to our house.
Yesterday, they did it again and my wife's van got stuck trying to get into our driveway and I just left my car on the road. We called Kodiak and eventually they came around and did it.
Mind you, I tried Capital before and they provided mediocre service, were rude on the phone, and pushy about selling their other services. I really dislike Capital, but regrettably I may go with them next year. I just want to be able to get in and out of my driveway with some predictability.
Kodiak Snow blowing has been cleaning the snow from my driveway for the past 2 years. I cannot say enough about the service. They show up all the time to keep my driveway clean. Even after the plow has plowed the street they follow it around to clean it up the pile at the curb. They are very friendly and wait for me to move my SUV out of the way. Thank you Kodiak for your prompt service. I will continue to have their service.
First snowfall of the year (2017) and you came today, very impressed, saw on FB other company Capital did not come out to service their customers today, way to go Kodiak
We have been using Kodiak for many years both for snow removal and lawn care and even an addition to our deck. We are very pleased with their service and their staff. We have always been extremely satisfied with their work.
After spending many years with another snow clearing company, I decided to go with Kodiak even though they were slightly more expensive and so far I am very satisfied with the service. I do like the email to let me know when they are coming through and the ability to track the drivers in my area. I filled out a ticket today as the city plows went through and left the tradition large snow pile at the end of my driveway. With in 20 minutes I received a response from the dispatcher thanking me and informing me that they will pass it to the driver. 15 minutes later, they were clearing the snow for all Kodiak customers in my neighborhood. It has been 8 hours and the other snow clearance customers in the neighborhood still have not been cleared. The only reason I am not giving a 5 star rating so far is I have had to go out after the driver has been through up to this point and clean up the snow at the end of my driveway because they were 3-4 feet away from the reference picket they placed, reducing the size of the usable driveway. Since I have cleared a defined path, the driver is clearing it with no issues. My suggestion would be to slow down a bit and follow the reference pickets. Good job so far and if we have the same amount of snow as last year as we discussed on the phone, I look forward to not getting an extra bill like I did from the other company.
Love the email updates on when service will be coming and the fact that Kodiak monitors city road clearing so those nasty lumps get cleared promptly at the end of the driveway. Thank you!
After years with another company we switched to Kodiak for the 2019-2020 season and were very pleased with the service we received. We've recently moved and wish we could take them with us...
Thank you so much for the Service Notifications this year! We really like the new system and appreciate the additional service you've been providing such as your complimentary Christmas clearing. Including clearing of 300cm of snow in your standard contracts rather than the 250cm that other companies provide made all the difference for your customers the last couple of years.
Excellent service...skilled and courteous drivers. As well we really appreciate the schedule notifications ... it's great to get a heads up about when the tractors will be out front so that we can plan our movements. Thanks Kodiak!
I have been your client for long time. Year after year, you have been doing an excellent job. Your driver(s) have been very considerate and helpful. I am extremely pleased with your service. Please convey my message to your driver for his service. Thanks.
They are reliable and trackable. Great customer service and wonderful drivers. My interaction with a driver was the reason I signed up with these guys. Been pretty happy since. Email notifications and updates as well as GPS showing where the snow tractors are. Great!
Top notch snow removal service! I have frequently seen their drivers go above and beyond during snowstorms to make sure customers have their driveways cleared.
Excellent service provider. I set up 3 new accounts fall 2017 for family, friend and myself. To notch service. From scope of work confirmation, pricing, timeliness of service and customization, excellent. In choosing Kodiak, we also contacted their competitor Capital. Capital was not even close in terms of scope, pricing, timeliness of getting back to me etc. Well done Kodiak!
This is our first year using Kodiak Snowblowing. We are very happy with the service and we especially like their kind and informative emails. Highly recommended !
I had Kodiak seal my driveway last Friday. First time I ve used them. BEST JOB BY FAR, of all the times it s been done. Heaviest layer of sealer ever put on. My driveway looks the best of all on my street. I think this is the best looking job I ve seen in my area in the 7 years I ve lived in Kanata. KUDOS for a job well done!!
Extremely reliable. This is my first year with their service. I really appreciate the updates they email explaining when they dispatching. They generally come around twice each snowfall. If you have a car in the driveway on the first pass you can move it so they get the whole driveway on the second pass.
We have been very, very happy with the service provided this 2016-2017 winter season. Whenever it snows, Kodiak comes multiple times to clear the driveway. Driver #33 (Ian) always goes out of his way to take care of us, even knocking on our door if we haven't come out of the house to move the multiple cars in the driveway. Kodiak has made our life this winter much easier for sure.
Thank you for your service. I have been a customer for about 5 years. I have never had any complaint and always found the service excellent. One day, last year, just after my driveway was cleared by Kodiak, The City dumped a huge pile of snow at the end of my driveway after cleaning the pathway. I called Kodiak and they came right back cleared it for me. Love the email updates alerting me when can expect service-very helpful when you have cars to move out the way.
Great service! My driveway was always done by the time I left for work 7:30am and after a snowfall before I got home. Communication was excellent with emails letting us know what their plan was for the snowy days.
I have used Kodiak now for 9 years. They have great service - have never once leaving for work very early in the morning, or arriving home after work had the driveway not plowed. This year they have added emails as to when they would begin clearing snow. I highly recommend them!
This is my first year using a snow service - I had done my own previously. I'm really happy with service itself... Kodiak always seems to be the 1st to get to the cleaning in my area and are very good about coming back to do the clean up. One unexpected aspect was the emails explaining what can be expect in terms of timing in advance of storms. Brilliant! For the rare times I've had to call about something, the people I've spoken with have been great. Like I say, my first year with them, but not my last... and likely getting a few new clients to join next season too!
Kodiak drivers and support personnel did a great job in the face of this very trying winter. Love the email notifications that allow one to move vehicles out of lane ways and the very fast follow up service after the city plows have come through. I would recommend this company to anyone looking for snow removal services. They also do great lawn mowing and maintenance services too.
While on vacation last week I contacted Kodiak and asked if they would clear my driveway of the latest snowstorm. Even though I did not have a contract with them it was not an issue. A simple e transfer of funds. Kodiak representative, Beth, told me they would blow the driveway and check on it prior to our return to make sure it was still clear. From my security cameras I saw them clean the snow and again clear the driveway again prior to our return as promised. Great service! Thank you Kodiak!
Terrible customer service. From ordering a shed to getting it delivered on time, to getting what I ordered right. The doors were all wrong! Plus I ordered a product from them 2 weeks ago, just to find out that they now want to send me an e- mail to get a deposit before they order it!?! They couldn t of told me that weeks ago? So frustrating.
This year is our first experience of using Kodiak for snow clearing service after my husband got an accident that injured his shoulder ligament. And I felt more than happy with Kodiak service. They trimmed our big tree's branches as part of their service while I thought at the first place, that would be beyond their job description. They were so thoughtful, helpful and so cooperative after I told them about my husband's situation and we couldn't trimmed the branches by ourselves. And they did it for us! We really appreciated it. Thank you Kodiak for the best service.
I have been very pleased with the snow removal service and the level of communication Kodiak has provided. I will definitely be hiring Kodiak back for next season !
"I want to say that this last winter was made bearable by the excellent service given by all the Kodiak team. A highlight was the very welcome emails that notified clients when and how Kodiak would be out and about and also the prevailing conditions and what they meant for the daily situation.
I for one am a very satisfied client, and thank you all for a job well done.
If there were more stars, they would get them. They are an amazing group of people, sending out email notices, letting us know when to expect them, giving us warning about the weather, the list is endless.
Thank You Ann for a providing a great service. Since I started with Kodiak in 2007 my winters has been easy, with one less headache to worry about. You guys have been doing outstanding work and wish you all the best for a great rest of the year.
Kodiak services my neighbours driveway and pretty well every snowfall they blow the snow onto my property. I have called and emailed. They don t care and neither do the drivers. I plow commercial properties for a living and if I treated people this way I would not have any clients.
How dare you respond without proper facts. I live on Norway Spruce and have done for 10 years.
Stop blowing the snow from 52 onto my property at 54!
2nd years with their snow removal service, amazed with the frequency they came to clean your driveway after a storm. Price seems a bit higher than others but definitely did better jobs than others.
AMAZING SERVICE!! Staff go above and beyond. I was reluctant to outsource my snow removal services as i have always done it myself but with a bad back, I am so happy to have picked this company. I will absolutely recommend them to anyone. Very nice reception and staff who definitely put the Customer first! Thank you
This is my first year of using Kodiak to remove snow from my driveway. I am really satisfied with their service. The cleaning is done on time and sometimes it is done twice a day, depending on the amount of snow fall. One thing that I most like about this company is their communications with the customers. The email they sent out about the cleanup schedule its very informative. The company is very reliable, has a great service and excellent communication.
We have had Kodiak Snowblowing providing snow clearing for the past 2 years. (and a few years previously when I took a brief break because I foolhardy enough to think that removing the snow myself was a good idea) Service is very timely. We especially appreciate how our Operator always shows up within 30 minutes or less of the City snow plow passing by. Kodiak fulfills their promise of no damage to our interlock driveway which we appreciate. I highly recommend their service.
Excellent service. Very responsive to questions and sends out notices on timeframes so you are kept in the loop of when they will be to your neighbourhood. Only positive experiences with them.
Fantastic service at reasonable pricing. This was my 3rd year for snow removal services for 2 homes. I am so pleased that I will be arranging lawn care through Kodiak for this season. The e-mail updates on snow removal service are also extremely helpful. Highly recommended.
Shoveled the driveway of my town house this morning. Kodiak came by shortly after to plow my neighbours driveway. For some reason they felt the need to leave a 1 foot strip of snow between our two (connected) driveways and left a nice pile at the end of hers. Would have taken this guy an extra 2 seconds from the warmth of his tractor to plow the strip. I'll be uploading a picture to the photos for this business
Keep up the great work communicating with customers on your snow removal timing. This added value just takes the stress away from wondering if and when you will get to us.
We have been Kodiak customers for several years, and are very happy to report that the service and quality of the jobs continue to improve. We have no hesitation in recommending your service to others. This year we were particularly impressed with the email communications detailing the plans for the day, which we found very useful in planning our excursions on difficult days. The plans were always executed as expected. Following the city plows to deal with the walls left at the end of our driveway was an amazing and much appreciated service. Your drivers are thorough, accurate and quick and we appreciate the extra time taken by the dispatchers to keep us informed. It is a comfort to know that in inclement weather, Kodiak will look after the heavy work efficiently and in a timely manner.
My neighbour has a competitor and they were good to go at 6am while I had to wait until after noon for yesterday's snowfall to be cleared. Step it up Kodiak!
(1) Assured me that they were better than Capital Snow Removal because their plows were more gentle on driveways...broke my drain pipe on very first plow.
(2) Plow drove right past me on January 1 while I was breaking my back shovelling slush at the end of the driveway...and he kept on going.
(3) Told me that there's no guarantee that driveways get plowed before people head to work in the morning. (Why the heck did I hire you, then?)
(4) Sent out "fleet" on Snowmaggedon 2016 (February 16) at 11:15 a.m. - missed the entire morning.
(5) When I emailed a query earlier in the winter, I was told to telephone instead. When I tried telephoning on February 16, the phone went straight to voicemail.
(6) I watched SEVEN Capital Snow Removal plows drive past me today while I shovelled my driveway and waited for Kodiak to appear. I shovelled from 4:40 - 6:00. My neighbour used his snowblower on the end of my driveway. When did Kodiak show up? 10:46 p.m.!
Despite the fact that there has been almost no snow all winter and this business has been just sitting on top of customers' money all winter without lifting a finger, when the snow hit, they didn't go even an INCH beyond standard operating procedure.
"Kodiak Snow Removal: We Hibernate When You Need Us Most"
My wife and I wanted to say thank you for the amazing job your team have been doing. We know how hard the drivers/office staff work and we appreciate all that you guys do.
Going with Kodiak was the best money we have spent this year. We live on an interestingly shaped street which makes backing out of our driveway difficult as snow builds up in problematic ways, but the Kodiak drivers routinely go above and beyond to make sure that we have the room necessary to maneuver in and out of our driveway safely. If this is how they always operate we will be customers for life!
Great timely service all season long ( driver Brent ) ; I have to respond to business needs at different times and almost always right when needed , Kodiak was there ! Cheers Ray
We had excellent service from Kodiak. We were always treated by very professional staff. We have no complaints about the service we received over the years.
I live in Kanata. Have had them this year. Not happy with their service. They have missed my street twice so far. And they are always late. When I leave home in the morning (and I leave late...around 8:45) my driveway is not clean. When I come home in the afternoon around 5, again my driveway has not been cleaned yet on the second pass. My neighbors have Capital and their driveways are always clean hours before ours. Will be switching to them next year. On the upside, they always respond well when you open a ticket.
This winter has been unprecedented in terms of snow, freezing rain etc. Kodiak has provided amazing service and the email communications that I ve received over the course of the winter have been very informative and accurate. Thank you Kodiak for such great service !!
They are doing quality job every year. I have been with them for almost 4 year and each year I am amazed about the quality of their work. The drivers are very thorough and caring. In my neighborhood, they are usually the first to show up among other snow removal company. I hope they keep the quality.
Our experience has been the best with Kodiak Snow Blowing. We have the cleanest driveway and walk! Very carefully plowed and shoveled right to the front door. They show up early and often during each snow event. Very happy clients for sure!! Will definitely book again in the future!
This is our first year using Kodiak. The service is outstanding. The regular updates are much appreciated. Their normal second pass after the city plough clogs up the entrance to our driveway is super.
We have subscribed to Kodiak Snowblowing for several years and no longer concern ourselves with clearing our double driveway. Kodiak takes care of it competently and courteously. Completely happy with service.
My review is for their lawncare service. They almost always come to mow my lawn every week, doing a nice clean job with the grass everytime. In the last week, I've noticed that while trimming and edging, they damaged the siding of my home in 2 areas. I am upset that the employees couldn't own up and let me know such a mishap happened as there is no way one wouldn't hear or not know this happened. For this reason, I will not be renewing next spring.
Update: not long after I posted this, someone from Kodiak's management staff contacted me and visited my house to assess the damage and accepted responsibility right away. They will fix the damage. I am happy with that answer. Mistakes and accidents happen. There are so many companies out there that will do anything they can not to take responsibility and treat you like you're the one that is at fault. Kodiak is definitely different. This changes my outlook on next year's renewal for their services. :) Thanks Ann and Chris. I appreciate it.
Excellent product and service. In my area there is Kodiak and Capital (Kanata). Consistently Kodiak outperforms in cleaning based on examining the quality of the cleaning on my street. I have also noticed that Kodiak seems to appear more often. Kodiak also cleans my parents property, a sprawling 2 acre lot with 2 parking areas. Very well done. Their new email alerts are very helpful as they incorporate the weather forecast and the implementation strategy. The alerts are well written and consistently friendly with warmth aimed at the customer. Well done Kodiak!
We have a 12 car driveway and this is the best money we've ever spent. They always do a great job and customer service is A1. The 2 times Ive had a minor issue in the past 5 years was resolved in minutes, not hours. Customer service done right. Highly recommended
I don't like their customer care. If there are some mistakes or misunderstands happened, they will try to find a way to escape, even if it may just cost $45 a year. No recommendation.
Christmas day. Family coming and 2:30 no Kodiak! Meanwhile capital has been on our street twice. Never again. Horrible. Check your street and go with who ever has the most signs. Now two calls to dispatch and over an hour later and nothing here. I am shoveling now.
to the manager -- I asked for someone to call me back and was told yes, but no call - the snowblower passed my house, that had not been blown to clear another house end lane that had been blown -- even though I had called 3 times and assured that "dispatch" had been contacted and were aware that we have company coming for 2:30 -- at 3:00 i literally ran out my door as the driver passed and ask that he come back and plow so some cars could park -- He was going the the street that had already been blown to remove the end of the lane. The address is Keno way under Seely
Kodiak saw me struggling at the end of my lane way, attempting to remove the heavy pile of snow left over from the plow coming by, and immediately offered to clear the pile. I am not a customer of Kodiak s but their service and neighborly gesture has absolutely not gone unnoticed! Thank you again for your help, you will be my first call for plowing services in the future!
We have been clients for many, many, many years and the service has been amazing! Any minor glitches were addressed immediately in a friendly and professional manner. The drivers in our opinion rock! Thanks guys - not looking forward to the snow but know that you will continue as you have over the years to be there for us!
Very reliable, great service, great communication. It was a hard winter this year, record snowfall, but our service was never interrupted. I highly recommend Kodiak Snowblowing.
The company has been terrific this winter. They send our emails to tell you what the plowing schedule will be ahead of storms. They update this information during the day .
They arrive as scheduled and have done a great job on my driveway . I would strongly recommend them to anyone looking for a snow plowing service next winter .
Out tirelessly on Christmas Day clearing snow and the driver was kind to let me move all of our guests cars so we could have a clean driveway. Merry Christmas! A+ service 2 years in a row.
Just moved in to the area. There are multiple properties using other local services. Even though I was added late on a Sunday night Kodiak had me added to their route and so far have provided nothing but exceptional service! My drive is always done hours before any of my neighbors! I would definitely recommend Kodiak Snowblowing! Thank you for taking such good care of us!
Hi there, I have been receiving the service from Kodiak 5 years so far. This company is so professional and they know very well their job.
They go always beyond the expectation either the truck guy who is cleaning the drive way or the people behind the scene at the office and especially the dear Ann Benson. Very nice, polite and helpful people.
THANK YOU millions times for your help and your time. I hugely recommend them.
This is the second year and last year we use Kodiak! The first year their service was good, this year not at all!! I only gave them one star for answering their phones. This year we've had 2 major snow falls and on the first one we had to call for service, this time they haven't come at all! When i called i just got a bunch of boo-hoo about the amount of snow and they kept trying to say they had already been by. Not so! We had to shovel out a few feet of snow in the am to get out and at 445 we still had not seen service! Not worth their fee. FYI capital snow removal had passed 3 times in the same time period.
We are using Kodiak services for five years already both Lawncare and Snowblowing and for all these years we didn't have any problem with their services. This is a very professional and well run company. Their rates are fare and their crews and management are friendly and responsive to any customer's request. We plan to use Kodiak services in the future and we recommend them to anyone. You won't feel sorry for your choice !
I live in Kanata. had them this year. Not happy with their service. They have missed my street twice so far. And they are always late. When I leave home in the morning (and I leave late...around 8:45) my driveway is not clean. When I come home in the afternoon around 5, again my driveway has not been cleaned yet on the second pass. My neighbors have Capital and their driveways are always clean hours before ours. Will be switching to them next year. On the upside, they always respond well when you open a ticket.
This is my 2nd year with Kodiak whereas I've had their competitor for 12 years prior to that. I'm actually upset with myself for not using Kodiak sooner. I've recommended them to a few people already and they have also been impressed! Their advanced technology, ticketing system, GPS trackers and EXCEPTIONAL customer service have really impressed me! Plus, it's such a great feeling seeing your driveway plowed HOURS before the competitor comes along....Thank you and please keep up this great service. My sister has also signed up with them and is also impressed!
I have used Kodiak for the last ten years, and I have found them to be reliable. They do a good job of clearing the driveway, and have not caused any damage to anything along the sides of my driveway, or the garage.
I am well pleased with them, and frequently recommend them to others.
For the last 5 years I have had Kodiak Snowblowing service,no complaints.There customer service is the best and if you have any problems you phone and they take care of it. The men and women who drive and remove the snow do a great job. I am very satisfied with Kodiak and will continue using there service.
I can not even believe the kindness of this company! I live in Stittsville and I was out shoveling my driveway and a lady was stuck in the snow with her car, the kind driver got out of his tractor and helped her get out then plowed the way for her so she did not get stuck again. I am an older gentleman and shovel my own driveway but today I was struggling with all the snow so it was a breath of fresh air to see the kindness THEN to my surprise, the driver stopped at my driveway opened the window and told me to go have a rest he would take care of the snow for me. I am a proud guy but let's face it, it was cold. On a day when there was so much snow and it must have been so busy for him, he stopped to help 2 people. What a great guy, what a great company. Thank you Kodiak and thank you to that driver.
This company is awesome the best snow removal company is kanata by far . My driveway is really done very well. I would like to thank all the drivers and the staff of kodiak for a great job done.
This is my first year with Kodiak and I must say it has been the best. The service is very timely and the driver has been more than accommodating, very personable, and coming back after the city plow makes a mess. I don't envy these guys their jobs but they are very professional and take pride in doing a good job. I highly recommend the service.
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