Kipling Reviews

Didn't accomplish what I went for.Two issues to drop off for a cleaning under warranty. Was told I need a appointment to do so. The next available agent was 3 hours. I live 20 miles from store and didn't have time to wait 3 hrs. Next wanted to get service on my appliance that is under warranty. The store couldn't find any purchase information. Even with my name, phone number, address and credit card. I bought the refrigerator with warranty. At the same store with my credit card. And they delivered it. But Best Buy could not find any information on my purchase 3 1/2 years a go (extended warranty). So after 2 failed attempts of not getting done for what there for. I'm not happy. I went home to look at the serial number on my refrigerator. To call Best Buy for service repair. It turns out that they finally figured it out that Pacific Sales handles the repairs. Why couldn't Best Buy tell me all this right of way??? I value time at my age and not Happy with the my issues were handed. Sorry Best Buy after all these I look up at you as my favorite store. In one day you ruined that for me. ROBERT RYAN

Great place to find any tech gadget, service is great.

I can always rely on Best Buy for the tech things that I want. They have great employees that will always help me when I do need help!

Didn't have brand I was looking for so I settled for the next best thing and so far so good

That's is where I'm starting to get all my electronics and the workers are very helpful

The majority of the people that work there are very friendly and know what they're talking about as well as being helpful. Got a better deal they're on my new phone then I did at my mobile carrier. Plus they were hands down better qualified then the people at my carrier store.

Went in to buy a TV and they were helpful to find which TV I was looking for. Took about 10 minutes to be in and out.

Help me with my computer it was running slow now is running awesome in a working great thanks for the guys and girls of Best Buy thank you so much

I buy pretty much stuff on Amazon, but Best Buy is still putting up a great fight in the world of Amazon. Price matching is the best idea they have ever had. Give them a shot before clicking buy it now on Amazon, and actually get to touch the products before you buy. Imagine that.

They have a huge selection of electronics. The people are awesome!

Bought an automatic car starter. Couldn t get anyone to assist in that department. The people at the sales desk unable to answer my question to my satisfaction. When you call the store to talk to the installation department, no one answers-tried 2 days in a row and waited 10 minutes each time. I have no idea how they stay in business. Very poor customer service.

I cannot write a review here since I work for the company.

My phone took a dump! I got five years of service from it.

Bought a cannon g7x mark ii staff was friendly but a but overbearing. I dont need asked by every associate if i need help.

EDIT 5 STARS
Bought a samsung TV here today 8/2/2020
Jason in home and theater was super knowledgeable and an absolute blast to talk to. Super informative and very kind and helpful. I always use best buy for my electronics

Great support and service. Love the way it's layed out. We were only in electronics, do can't comment on the appliance department.

Huge selection on all things tech. Took a little while to get helped to find something though. However staff is well trained and knowledgeable on products and stock.

Bought a computer with anti virus software that was worthless. Within 24 hours it had viruses. They wanted me to buy a protection plan to remove the viruses for $99.99. They do not stand behind their products! I will never buy anything from them again

Very disappointing. Salesman did not know about the product. Looking for sirrus radio. Was a bad experience, not sure if I want to come back.

customer service is good would give 5 but the check-out was empty had to wait 20 extra minutes till somebody noticed

All the blue shirts running around the store not helping anyone. One associate was wearing headphones plugged into an ipod. Asked an associate for help, he said he was going to find someone to help us but no one came and he never returned. TERRIBLE customer service. Shop Amazon. Best buy can go under and it would'nt make any difference to me.

I purchased a 75 tv online on Black Friday, the website said If I purchased the tv from the store located in Wyomissing PA, I was able to pick it up the same day.
I made the payment and the website said Best Buy was processing my purchase, I waited for notification to be able to pick up the Item I already paid for.
I did not receive the notification to pick up the Item on Black Friday 2020. The next day I call the store and they had too many calls, the automatic machine told me to try later, I call the 888 number, the sales rep. Hang up on me twice, around 3:45 I made a very log line to see a customer service rep, who never apologized for the inconvenient and gave me two options, to cancel the purchase or to wait until Wednesday the following week. I asked to speak with the store manager because I couldn t believe the bad experience I was having . There was a lady who said she was the store manager who didn t do any better, she didn t care about my problem and rush me to cancel my purchase.

Large selection. Their workers aren't just salespeople, they have a large amount of product knowledge and can help guide you to the best choice for you. Even on black Friday they had wonderful customer service. I have never had an issue with anything I've bought there. From tv's to computers to firesticks and so on...no issues.

I recently stopped by to check out new gaming keyboards and headsets. The staff is very helpful and the young man that helped me was both knowledgeable and enthusiastic.

Good place to go for most types of electronics. They sell a wide variety of TVs, phones, DVD/Blu-ray players, computers, video game systems and games/accessories, music CDs and appliances. The staff are very friendly and helpful, I always found what I was looking for when I came in.

DO NOT BUY FROM BEST BUY IN WYOMIISSNG,PA! I purchased almost 6K worth of appliances and the "system" lost my order. My order was supposed to be delivered Monday, July 15 between 12-6pm. It took me over an hour to get a hold of an associate for her to tell me the "system" lost my order. I was told someone would call me Tuesday to fix the issue. NO ONE CALLED ME! I had to call Wednesday at 1:30pm and the associate told me "Oh, I was just getting to your order." What? How was my order not taken care of on Tuesday and if I didn't call were they going to "handle" my order? Someone called me back to tell me "Your order will arrive July 22." I told them absolutely not! I placed my order July 6, 2019. I was then told a manger would call me and no one called me, I had to call for another manger to tell me it wasn't the stores fault but the delivery team and she has to look into the issue. The manager on right now 7/17/2019 at 5pm told me the trucks are already loaded so you're not getting your "stuff" tomorrow. I have spoken with over 6 different employees not including the sales agent and no one has an answer for me. In the mean time I have moved into my new home with NO APPLIANCES with my small children. I am absolutely disgusted with the situation and I hope no one else has to go through this nightmare.

found what i needed quickly with help of an employee left within 30mins

Clean store, attentive staff (without being too in your face). Really positive experience!

Customer service was excellent and afterwards I bought stuff at a great price

Well, where do I begin. I go to look at the tv i purchased online for pick up, and they don't have it on display. Val at the pick up counter packs my stuff up for me to load into the car, then proceeds to tell me that if I want it loaded then I need to pull on to the curb. As I am leaving to pull my car to the curb, i get told thank you come again. Well, don't think I will be shopping that store anymore. I spent a decent amount of money there and left feeling like I shouldn't have. Was on the verge of returning everything and walking away. Horrid customer attention and service.

Great store and lots of electronics to see. Can be a bit understaffed at times though. Quick check out.

Really don't like this place. Over priced and stocked with mediocre stuff.

Great customer service I've never had a bad experience shopping here!

Needs some help in the customer service department. Seem to be to busy to help anyone out.

Only store who sells appliances to display the 10 cubic foot refrig!

We stopped in just to browse and the workers are very helpful. We started talking about stoves and refridgerators. They care about what you buy thats best for your life, not the price spent.

Employees of Geek Squad the best. Employees of Best Buy very helpful and courteous.

Avoid on Black Friday. Waited an hour and a half in line, and the line only moved up one tenth of the way to the cashiers just to find out management did a terrible job designating different lines. Apparently that was the line for people checking out with TVs, but none of the employees knew and several employees talked to us (advertising their credit card, offering to find products, etc.) Definitely not the employees fault, I praise the employee for working on Thanksgiving, but management and corporate dropped the ball. We weren't the only ones confused by the lines, half the people in our line didn't have TV's, some customers got so angry at waiting they left. Not good for business. The people behind me who I made friends with claimed they would never go to Best Buy again regardless of the day of year. They almost left too. Terrible experience. I've been a Black Friday shopper for a decade+, I understand there will be long lines, it's Black Friday/Thanksgiving. But it was poorly organized this year. Previous years weren't all that bad, I've been there every year, but this year . . .

Been on whole for an hour and 40 minutes for them just to hang up.I called as soon as the store opened for them to have me on hold that long.I just have a simple question and no one answers.Worst service ever.It should never take this long.

Decent Best Buy location but the Cell Phone service store there is usually Very Busy with quite a wait and also has some reps that aren't the most knowledgeable on cell plans and services.
I have received more knowledgeable and quicker service at other Best Buys.

Love Best Buy, Elite plus member here and intend to be one for years to come. the electronic selections are great. the customer service is great, never had an issue with exchanges or returns.

Bought my laptop there and when I needed to repair it they said they couldn't send it off because they couldn't find my proof of purchase.

There was a line outside to enter store , but went quickly. The employee upon entering helped guide me in the direction of item I was looking for and offered help if needed. Had to stop an employee for help, he answered my questions and have advise. I selected my item and checked out. My encounter with the employees were pleasant and helpful, especially searching for tech item.

The store is great... Has everything! The problem is to find someone that knows what you want. I can never find anyone from the right department to answer my questions so then someone from another area thinks they can help but they can't. Then they try to second guess... Not a good situation!!

Very knowledgeable professionals to help us purchase a new washer and dryer.

Took a look at the cell phone section. Almost had to much to look at and help every were.

Needed either a longer VGA cord for my monitor or a short extension. The VGA cord was the same length I already had and the extender cord was 10' when I only needed 4'. Obviously I paid a little more than I wanted, but at least Best Buy had it.

Rude manager. Had no clue what he was talking about

Was looking for web cam. Found exactly what I was looking for.

Lots of good brands, but sometimes service is not good

My son picked out his first phone here customer service was fun and helpful

Excellent, I liked the visit, since I was a good attention ..

Prices ar a little high but there's a big selection

The sales person was well spoken and respectful and helped me out alot with buying a tv

Great selection. And they matched competititors prices.

Jason g the tv guy was the man! Helped me pick the perfect tv for my living room

We bought a refrigerator in August and cannot believe the horrible customer service. they have been out 3 times to fix the broken door and all 3 times they came with the wrong door. It is a joke and just horrible. What a great product but just poor customer service and follow up. We have called multiple times and it is just a hassle. Maybe a bad review will get them to step up but from the looks of it I may end up just having to order the correct parts myself and fixing it. To pay a few thousand dollars for a top notch refrigerator and get zero service is just hard to handle.

All the latest gadgets & plenty of helpful folks. What more can you ask for.

People aren't that well educated. They can talk you up a bit but it's one of those jobs they have to do it. Prices are stupid high I'm surprised they haven't closed out like RadioShack or the other chain one.. Guess their price match helps sometimes.

What an experience. Met at tge door by lots ofvsales people whp acted more like stalkers. I didn't enjoy the experience....was rushed out the door...stupid I might have spent more $$$$$ :-(

all in accessories and electronic component for personal and business use, (cell phone, desktop computer, laptop, video game etc.)

love to shop here cuz price match more convenient for me to go somewhere else to get stuff i wanted

Great customer service had my new laptop in stock got out quickly... which is great when your a busy realtor and entrepreneur.

Found the exact TV I wanted and had a great sales associate named Michael. Great experience.

I like Best Buy but the last time I was there I had horrible service. I called to see if they had a product I needed and the employee who answered the phone told me know. When I asked it is something I had to order online because it's showing they sell it she asked me to hold, when she returned to the phone she said yes we have it. She should have checked the first time instead of being lazy.

Great service by Carl, super friendly and made the visit very pleasant.

Had a complicated return and the rep- Marc was very helpful and patience.

It great place and good service and they are not afraid to match a price!!!!! It's my 2nd home!!!! My home is all best buy!!! All but my fish!!!