Brian

Review of Kipling

Avoid on Black Friday. Waited an hour and a half...

Avoid on Black Friday. Waited an hour and a half in line, and the line only moved up one tenth of the way to the cashiers just to find out management did a terrible job designating different lines. Apparently that was the line for people checking out with TVs, but none of the employees knew and several employees talked to us (advertising their credit card, offering to find products, etc.) Definitely not the employees fault, I praise the employee for working on Thanksgiving, but management and corporate dropped the ball. We weren't the only ones confused by the lines, half the people in our line didn't have TV's, some customers got so angry at waiting they left. Not good for business. The people behind me who I made friends with claimed they would never go to Best Buy again regardless of the day of year. They almost left too. Terrible experience. I've been a Black Friday shopper for a decade+, I understand there will be long lines, it's Black Friday/Thanksgiving. But it was poorly organized this year. Previous years weren't all that bad, I've been there every year, but this year . . .