Kipling Reviews

The appliance people were great the delivery service s_ KS waited 7 hours for a delivery never showed up or called lesson learned

Ordered the product online said it was available in stock to be picked up within an hour. Then received an email saying it would not be available for 7 days. Went to the store and it was out of stock. Had to purchase a different product and cancel the original order.

Was just left on hold for 30 minutes from 835pm to 855pm, all i had was a question. Seems like the employees there are robbing best buy. Im sure they are paid until store hours close until 9 pm. Very sad, i will not be shopping at bestbuy anymore after this horrible experience.

Samsung hand-held products - "Dom," in a period of over a year and several consultation visits, has been extremely helpful in getting this senior citizen up to speed with two tablets and one smart phone. He is always courteous, friendly, knowledgeable, while giving full attention to his customer.

Just bought a TV and ultra 4k player. Our Samsung rep, Jason, knew his stuff and asked the right questions while answering and confirming details I had researched. He was personable and not pushy. Couldn't have asked for a better guy to take care of us. Overall 5 star experience.

Disappointed in customer service had to go find someone

They have everything you could need and want for electronics and the customer service is on point. I regularly shop there for games and computer accessories. If they dont know something, they always find out for you.
Side note: Black friday is ungodly busy there and security is better this year with armed guards and police there (seems like the story anywhere now a days.)so bring your patience and not kill people over a TV lol

A place to get a little distracted outside the house and eat

Great place, and sometimes they have some great deals.

Too much variety in electronic products at a good price !!!!

The curbside delivery was terrible I waited at least 2 hours to get the update never got anything ended up going into the store and purchased the item myself. If you are pressed for time don't do the curbside delivery

The customer service here is pretty good. The young lady that helped me pick out my internet equipment was not only helpful, she was honest, and she had good sales techniques. She upsold me and I knew it, but it was the right choice. Thank you.

Received help immediately when asked, staff was informative and helpful

Had only three different kinds of a selection for surveillance cameras when they used to have at least 10 and then when I asked can I get one of the threes they told me they were out of stock

The Geek Squad was really on point! The staff was constantly cleaning up around us and really focused on that.

Great place for all electronics but they no longer carry CD'S.

Treated well,prices are good,
and they repaired my wife's laptop for free, the honesty was a welcome change!!!

Did not have what we wanted. Dismissed by employee

On hold 47 minutes until someone answered. I just wanted to know if the iPhone 12s were on display or not. The person who finally answered was not able to answer my question

They never ever have anything I want in stock! Order on line people save gas and time.. you want help....dont expect it at bestbuy

could not find what I wanted they do not stock any Motorola phone Bluetooth other than that they were fairly good

Too many workers standing around. Noone asks if you need anything. Unless, your standing next to the phones.

Hadn't eaten there in some time food was good , portions a little small

Good service
Good electronics

Had a fun time there today! Sarah is a very funny person and I had a great time today! Got my new phone there and she was a very passionate person with me!

Have a great holiday!!

Sales rep said they couldn't help me cause they have no knowledge of pc ram an hung up on me

Jones Honda in Lancaster is the place to purchase a new Honda. Don't even waste your time shopping around!!!! Most important... Best Price an very professional in every way on treating there customers.

I wanted to buy an open box dslr, The store guys were not aware of its existence. I told them, that the website says you have one at the store. They took the pain and searched. We found it, but it was missing battery, cables, lens cap, manuals and box !! They quoted a price equivalent of a new one. Seriously! They need to hire people who know stuff !!

I was approved for a $12,000 bank loan through them but only Joe the Big Manager was very helpfull through the whole process every time I had to go at Wyomissing location there was two employess there that was suppose to help me and one quit and other I was told never showed for work on one of the days I was there But I saw her car there so this location CAN NOT BE TRUSTED BY THE EMPLOYESS THERE in my Eye.
So if I go back to best buy Every again it will be at different location.

It's a basic place, my husband gets overwhelmed by almost every thing there, I just can say I like the quality of what they sell but not the price point

Bought a dryer on July 15th. Earliest they could have it delivered was July 22nd between the hours of 12:00-6:00. Had to take a day of work. Delivery day comes and I get an email in the morning stating they would arrive at 12:30. Nobody shows up all day. 5:00 I get an email to call customer service to reschedule my delivery for the following week. Are you kidding? I took the whole day off and sat around my home all day waiting, just to have a no-show and now they want me to wait another week, and take another day off from work. Not even an apology, no words of any kind of sincerity.....nothing! Had they apologized and said, "we'll guarantee first delivery of the day next week" I may have stuck with them, but their customer service showed no sincerity at all. I cancelled my order and asked for a refund.

Went into the store because my sons phone was dead and wouldn't charge. Talked to one of the floor person. He was very knowledgeable and pleasant. I'm glad I stopped in.

I stopped in to buy a CD and realized they stopped selling cd's a long time ago, I was bumped.

This place is ASSSSSSS! I swear to God, I have purchased a laptop and tripod from here. Both of course are now dysfunctional...and they only started showing issues outside the return date! The stuff sold hold is ridiculous, because it holds up until you can no longer return it! They probably do this on purpose so you by more of their stuff, but I should not have to do that. I am done with this store as it has been nothing but unpleasant experiences here!

Like there electronics, they have home appliances as well.

Came in without an appointment and Dave was very courteous and helped me with my laptop...my Skype App wasn't working properly and he fixed it in a short time.

If you call store and ask if they have a particular item, I suggest just going there and look for yourself. Their inventory is not well maintained in their computer system. The people working in the specific department know better. Good job workers!

I've been shopping at Best Buy for years, at various locations. This one, like the others, has courteous, helpful associates who go out of their way to satisfy my inquiries and requests. Most recently, they exchanged an iPad 3 for me even though it was a few days past the 30 Day Return Policy window. The manager on duty was extremely helpful and the saleslady who waited on us was pleasant and professional and very well trained and accommodating to our needs and requests. Due to our extremely satisfying experiences with Best Buy over the years of our doing business with them, we not only guarantee our loyalty as customers, but promise to promote our customer satisfaction to those we know will be doing business with Best Buy!

Very pleasant service. Easy in and out store. Clean and well kept!

Andy showed me the whole selection of headsets and I was very happy I had such a nice person with knowledge of the products to give me the one I wanted. Thanks Best Buy!

Had great service, to help me make the decision on buying the DVD player

Excellent customer service. They also have a great selection of products to choose from.

Excellent place you can find everything related to the latest technology, 100 points

Check these guys out befor making any purchases of electronics their Tv prices crushed Walmart easily. The store is honestly impressive if your into tech stuff it's your store.They also have a decent selection of playstation and xbox games new an used witch was a surprise to me.

I bought a cell phone on line late one evening last week and used their "pick up in store" feature. By 10am the next day I had received my email that it was ready to be picked up. I went to Best Buy and waited maybe five minutes in the pickup line, and sure enough, my new cell phone was there waiting for me. From the pickup line, I went to the cell phone activation area and was put into a que so that I could wait my turn to be helped. I waited maybe 12 minutes and Sarah called my name. I kid you not - I was walking out of that store within 5 minutes with my cell phone completely set up, all my contacts and pictures transferred over, all my apps, all my documents, everything! I was very impressed. Great job Sarah!!! It was very, very busy there that day and I was prepared for a really long wait. I am happy to say that everyone that I dealt with there that day was very proficient and super-speedy! And to top it off, I got my $500 phone for only $240! What's not to love about that!?!

Always a good experience. Fire TV was ready and waiting when I arrived.

I went into Best Buy for one particular item that I saw was on sale through the website. When I found what I was looking for it was not on sale and considerably higher in price. I grabbed the the item and went to the cashier thinking the price would adjust once it was swiped...Nope, same price. I told the cashier about the sale price that I found on the Best Buy site and she told me to hang tight while she looked for this item. She found the item and the difference in price..So this gal left with a smile because she honored the online sales price. Thank you! You made my day.

Great if you need something quick and it's on sale, a lot of stuff overpriced especially in the PC section. Go to Amazon for that stuff and most of the other products sold here

Didn't have what l needed considering they sell cellphones.

Is good. Only place where I was able to get the fire stick. And they price match online prices and Wal-Mart

It has everything that I need and with a good price. I'm definitely coming back here time to time.