Didn't accomplish what I went for.Two issues to dr...

Didn't accomplish what I went for.Two issues to drop off for a cleaning under warranty. Was told I need a appointment to do so. The next available agent was 3 hours. I live 20 miles from store and didn't have time to wait 3 hrs. Next wanted to get service on my appliance that is under warranty. The store couldn't find any purchase information. Even with my name, phone number, address and credit card. I bought the refrigerator with warranty. At the same store with my credit card. And they delivered it. But Best Buy could not find any information on my purchase 3 1/2 years a go (extended warranty). So after 2 failed attempts of not getting done for what there for. I'm not happy. I went home to look at the serial number on my refrigerator. To call Best Buy for service repair. It turns out that they finally figured it out that Pacific Sales handles the repairs. Why couldn't Best Buy tell me all this right of way??? I value time at my age and not Happy with the my issues were handed. Sorry Best Buy after all these I look up at you as my favorite store. In one day you ruined that for me. ROBERT RYAN