I like Best Buy but the last time I was there I ha...

I like Best Buy but the last time I was there I had horrible service. I called to see if they had a product I needed and the employee who answered the phone told me know. When I asked it is something I had to order online because it's showing they sell it she asked me to hold, when she returned to the phone she said yes we have it. She should have checked the first time instead of being lazy.