I called to book an appointment for the Ford Explo...

I called to book an appointment for the Ford Explorer recall and to have the rear lift gate fixed. Brian, the staff member who attended me was courteous and very helpful. He ensured the appointment was per schedule. Ford also provided a loaner car without any extra charges. Although it took a little longer than I had expected, I didn t mind because it was on the understanding that some parts had to be ordered, so it took some time to ship. All along I was made aware of the progress. When the car was finally fixed Brian called me to pick it up. I ve noted that my car s performance has improved and the work done on rear lift gate looks great. I would recommend Ford to anyone planning on buying a car.