K-tuin, Sistemas Informáticos Review

Recommended if you are going to make a high cost in equipment or components, if you want to solve doubts or buy a peripheral of little value, better consider going to grant center, here it seems that you are forgiven for spending less than 100 euretes. Or at least that's the feeling I had ...

Fantastic treatment and a very personalized attention. I definitely recommend it;)

Unfortunate technical service, if you need to use the technical service go directly to an apple store. Change the battery of my iPhone 6 here and since then loses coverage constantly. I was treated by one Alberto on both occasions telling me that it would be a coincidence that they, with the change of batteries, do not touch the antenna in a very arrogant way. I discovered it by chance. I took it to another technical service and I had left the antenna half damaged by improperly mounting the battery. I have already put a claim to you because in it another technical service has charged me what you have not wanted to assume here. I guess it happens to use commercials as technicians. I even called Apple and they told me that it is better not to go to Ktuin for these issues since they receive these types of complaints every day.

I want to thank the person who answered me on the phone on Thursday afternoon 26, I do not remember the name but it was a girl. It solved the problem that I had, to which they did not give me a solution or the Apple care from the US (2 calls), nor from Madrid, nor the English Court of Castellana, where I had bought the terminal less than a week ago. This girl not only understood what he was saying, but after thinking for a moment, she found a way to program the iphone to perform the functions it was asking her to do, and she also did it in a correct and friendly way. I was very satisfied, a greeting!

I made an order online, it arrived in 24H great !!! very fast !!

Undoubtedly the best store to buy any apple product. They are always the first to have the new products, the attention of the commercial is very good, I recommend it to everyone.

Good service and attention. Slightly expensive prices but usually accompany your purchases of Apple products with accessories (eg basic case, protector, etc.)

I had a mishap this afternoon with my Apple id, and my seminary professor Nacho quickly solved the problem of which I am very grateful.

Professional treatment while very friendly. I live very far from that place and the second time I traveled on purpose because of how well I was treated the previous time. 100% recommendable

Lack of qualified personnel facing the public, always with a bad face. They leave you waiting for half an hour and while they are chatting, mobile and getting out of the way. Who we are going we are willing to make apple purchases of more than 800 and have you hanging around the store. You look for them and they keep going, how can you tell that the business is not theirs ... better wait in Sol's store, that they will take care of you beforehand and with kindness.

Being lost in my new iPhone 6 I found these wonderful neighbors who put me in orbit.
We will always be grateful they have got some friends and very close clients for the family.
From the professionalism of all point a 10.
In addition to their enormous efficiency and accessibility they have exquisite kindness and unsurpassed professionalism.
Very specific and advanced technical knowledge.
Thank you so much guys
Tomas / Menchu

Very cordial and friendly, I have attended a free workshop and I have learned many things I did not know despite using these applications

I was the other day and the treatment seemed magnificent not to mention the advice that I thought was excellent, I left very happy with the treatment in general since I am not an expert in electronics and left very happy. a 10 for the guy who attended me

The slow and bad technical service, you better not break anything

I would like to thank K-tuin of Orense Street in Madrid, the good treatment of customers with the courses he organizes on Wednesdays, which help to make the most of Apple devices, and especially Joaquin for his kindness.

Very good personalized attention, everything perfect.

Always Apple
With very good advice

Disappointment: I am a regular customer of the store, I have always received excellent treatment but today I have to express my disappointment at the response from the customer service center. 18 days ago I bought some accessories and today I wanted to make a change for other accessories (we are talking about 40). The return policy does not allow changes after 14 days, so I cannot claim anything, I am not within my rights, but I expected a brand like K-tuin to have some flexibility and be more customer focused. I repeat, I cannot claim anything, but I can feel very disappointed. Please, if you are going to give me the standard answer that you give to all the clients that we are not satisfied, you do not need to answer me. Thank you

Come willing to buy an iPad Pro with its accessories and that there is only one person attending and without the ability to attend to everyone while solving more technical service problems than sales to another customer ... a shame but if for every question or advice I will have to wait 5/6 minutes, turn off and let's go ...
The seller very attentive and professional, but very clearly without help from the management. It is not possible to leave someone alone.
. I order online from home

Bad attention on the part of technicians, I was attended by one "Alberto" and come on there was nobody. I dedicate two minutes and left with the same doubt and problem without solving. Next time I'll go to an Apple Store

K-TUIN = FRAUD. I bought a Macbook Air over the internet and the day after I received it and I didn't like the color, I decided to change it in store for another color. They told me that they did not change it for having been "unsealed" (if I do not open it as I know if it works or if the color is correct?). Although they say they are Apple, they are not Apple since they do not apply the same policies of the apple brand, although Apple believes that they do. I went to the Official Apple store in Puerta del Sol and they told me that if I had bought it with them they would have changed it. I WILL NOT BUY AGAIN ON K-TUIN AND I RECOMMEND THAT NO ONE DO SO. In the end to save a few (if you take advantage of any K-TUIN offer) you lose all the guarantees and protection that the Official Apple Store would give you.

Excellent service, very friendly and efficient, we will return for sure.

Good articles, bad customer service, long delay to attend

I want to know if you are going to have available to purchase the XMax iPhone for October 8th since I am traveling from very far away

The other day I was at the K-tuin store, on Orense Street, and I was honestly delighted.
I had in mind to change my phone, since mine is a few years old and I already had the idea of an iPhone, so I decided to go.

Not only was I completely delighted, but I was encouraged to continue to be interested in some more product, and that is what it has when you feel good, when you are treated with professionalism, kindness, and above all, great empathy towards you.

Pilar and Oscar have treated me wonderfully super friendly and effective! Thank you very much Mar Morata

Until yesterday, September 26, we were happy with them since we acquired several items there. We advise gentlemen, be careful to buy items in this store. In July we bought the charger wiring for our iPhone 7 in this store. In September it began to fail and yesterday, September 26, we went to them. They answered us, that it was not an original (wired) item and that they did not sell it to us, with the invoice bursting on our part So we have a claim from us and we plan to denounce them.

Well, a lot of publicity but little offer. I went for a case for an iPhone x and there were three cases.

I have a Mac Book purchased at Tuin Orense, in February of this year. A few days ago I went to that store to get rid of the Mac Keeper attack problem, offering to "immediately cure" the system of my computer that was badly damaged. The technician who attended me, sent me to the Universo mac Technical Service, to solve the problem, as if it were a fault. On some other occasion, I have come to that technician to help me with something that, given my computer skills, I was not able to achieve. And he always attended me without sending me to the fault repair center. What has changed in KTuin so that a customer is dispatched so happily once the sale of a team is finished without attending to something that the shop technicians would have solved in a "pas pas"?
Marceliano Sanchez Horcajo
Madrid

My experience is great, enjoyable and fun and you learn mogollon, the only interruptions of the attendees, which were difficult to make them understand that slowing everyone down. Nacho has many tables to ask for patience. The rest all super Salydos Hope Grace

Good afternoon,

I went to buy some computers for my company, and I was attended by a very kind and friendly girl, whose name was Melisa, was very professional at all times, answering all the questions I had, and helping me all the time. I was totally satisfied. I recommend this shop totally, the facilities are perfect, the staff, the material that has to prove it, well located, unbeatable, I give it 5 stars.

Disappointing shopping experience. I bought an iPad Pro on May 5 with a delivery date between May 17 and 22 (because in the store they had no inventory and they told me it would be much faster online). Today I ask K-tuin customer service where my iPad is, and they tell me that it has not arrived. That delivery is now sometime next week. If I don't ask, nobody informs me. Of course, the excuse that the situation of the Covid-19 makes the processes more complex always comes out as a solution to everything "the fault is not ours, it is the Covid-19", but if you want to buy it at Mediamarkt they deliver it to you in 2 days and in Apple.es in 10 days (it must be the one that Covid-19 does not affect them), and the best, I call the K-tuin store in Orense and if they have inventory to buy it physically. In short, a disaster. I don't know why people buy in K-tuin if there is Apple.es or other more serious stores (Mediamarkt, El Corte Ingles, Amazon, etc). It goes without saying that I will never buy on K-tuin again even if they give me a 50% discount ?.

After 7 months of a battery replacement, the mobile stopped working. The warranty only covers 6 months, if I find out, I don't change anything. Now either I pay again to change it again or I run out of mobile

I went yesterday to buy some covers, a girl with a patience attended me ... nothing to let me look alone, I needed advice and was all the time helping and advising me, a 10 no longer have that deal with you anywhere ... My congratulations.

My experience has been unbeatable. The insurmountable treatment on the part of all the employees and especially of vincenzo. I recommend this ktuin without doubt, in the Orense street. A great place with an outstanding deal.

Thank you very much to Pilar, Belinda and Marta. The treatment is close and they cannot be more friendly. My home is away from this store and I will not hesitate to travel here for future purchases. My sincere congratulations to k-twin for having employees like them.

good store if you are looking for Apple products cheaper than the official Apple store.

I asked how to record photos from my iPad to an external memory: they taught me very effectively and better kindness

I went to buy an ipad and they not only treated me exceptionally but also gave me a lot of free apps to watch movies, music, books ... and a cup !!!!!!! those details count
Bravo k-tuin !!!!!!!!

This apple premium reseller store is not bad, but it is also nothing from the other world. They have many products, all related to Apple evidently. The service is not bad, but its location is disastrous. Parking in that area is almost impossible, and walking is a bit hidden. The product warranty here is pretty good and there is no problem to manage it with apple.

In addition to the treatment and advice that has been excellent, there was no problem because of the change we requested for a sports watch since we had a problem with it. The store manager Mr. Vicenzzo was always attentive and did not put any problem on the contrary, all were facilities for the customer.
The establishment is highly recommended.
Ramon

Nefarious experience. I took a Macbook Pro to repair and they told me it was from the kernel, which would be about 29 euros. The next day they call me to say that in the end it is not that, that they have to change the hard drive and that would cost me about 500 euros. As I did not trust myself, I picked up the laptop and they kept 25 euros for the budget, when at no time did they inform me that I could have a problem other than the kernel, nor did they tell me that they charged by budget.
Finally, I took it to another store and they fixed it without having to change the hard drive.

Very nice and space and great treatment. The bad thing is that it is an Apple store so it's time to wait for its rhythms ... the rest without problems and very friendly

The assessment is due to the treatment received by the store staff, especially Oscar. Keep going!

Very slow in attention, with lack of interest in the client

Terrible technical and commercial service. Waiting hours. Not to repeat.

I was a few days ago because my i phone x gave me a fault, I left the phone to technical service and two days later he called me and gave me a new phone. Good treatment and serious people I will return.

Pilar and Belinda, infinite patience, in my opinion overworked. In the Apple store they dedicate time exclusively to you and they are not, as in the case of Pilar and Belinda, three or four people at a time. Great professionals.

Many people and few technicians went to another store and in 30 minutes the screen repaired

Good service and very close and personalized treatment. So it's good!

30 minutes waiting for them to deign to take care of me and I had to go, to the English court as always
They do not take interest

A disaster, they take a long time to assist you and when the time comes you have to walk "fighting" for who came first and who gets ... a shame that make customers go through this situation so uncomfortable

There are almost no staff to assist you, and the store is also very poorly located

I had a great experience coming to this store. Being from New York I usually expect a fast and reliable communication. Belinda from Mexico who works there was extremely professional and knew her stuff when it comes to apple products. If you are English speaker, ask for Belinda, she will be of great help for you.

Very good experience, very professional and friendly commercials and the best I could get the iPhone 6 for the Christmas gift.

After buying a very expensive phone that I bought at this establishment, where it was configured for me, the same day and due to a sudden breakage of the screen protector (it would be wrongly placed), they refused to More

Fatal service !!!
I have bought several times here for not having another apple official store nearby and they never look after me at the moment, the average wait is 20 minutes or half an hour with luck. They are chatting all the time, talking on the mobile disguising in the final area of the store and even two attending a customer. Two work and two outside. Pathetic everything.

I want to thank Joaquin for the Iphone-Ipad course-seminar, it was professional, agile and fun, I hope to assist others in the future.

All the kindness, speed and professionalism that the Apple store in Sol does not have. In K-tuin they changed the battery of my iPhone 6, and cleaned my screen and the power connector at no additional cost ... all in less than 48hrs. I am more than happy and will always return there to stock up on Apple products or repairs. Thank you very much to all.

I like to go from time to time to be aware of what is sold. Although it is true that it does not usually change much. Customer service is correct, neither more nor less. The products are well exposed. Maybe customer service is diminished by the excess of people entering a very small space.

Computer at the forefront. The attention takes a little but very good.

Reserve a computer gave me two days. Finally they sold the wired computer and it took 5 more days. BIG DISAPPOINTMENT AT A HIGH PRICE

It's a store scam, as long as you have an Apple Store nearby you do not go to a K-tuin store.

Compra de:
-Apple MacBook Air (13 pulgadas)
-Paquete Office (indefinido)

I do not understand why they put contact telephone numbers if they never take it, I called all morning to make an inquiry and I ended up buying the equipment at Fnac, please do not make people waste their time.

I took my iphone to fix for an electrical problem; I've been waiting for more than ten days and they still haven't given me the terminal. At the time I handed over the mobile, I signed a contract where it was clearly stated that they provided you with a replacement terminal, but when trying to obtain it, they told me that they do not have that service implemented yet, but apparently they have already put it in the contract.

Nothing recommended, they never answer questions either by phone or email.

I would not buy from that store again. Much more advisable to go directly to Apple, nothing to see the after sales service.

They have sold us a used iMac as if it were new. We phoned the store and they went on the subject. We called again and they gave us bad answers. We decided to call the central, there the deal was better. The store manager contacted us and knew that they had not tried to sell a used computer ..... in addition the computer had as a gift a full risk guarantee of six months and has euros in money K tuin y They gave us nothing. In the end we were lucky and they exchanged it for another computer. I will not buy again in this store are scammers try to sell used things like new