K-tuin, Sistemas Informáticos Reviews

Good site, some punctual offer and good financing conditions.

A very good experience, I consider myself awkward in the electronic subject, I attended yesterday the seminar that Joaquin taught, great professional and fun, the class was enjoyable, when I realized the time had already passed the time, he taught us a lot of interesting things about ipad, the people who came that were of all kinds of ages were delighted with the treatment that boy gave us, he is obviously an expert on the subject and he wanted us to capture all the concepts, he even gave us his email, so that any doubt that we had could be solved by us personally, it is more that we registered in a service to learn how to use the product comfortably at home online, just after finishing the class I was already registered, the page is called iskool, and I have already I started using it, the truth was that I felt special yesterday in that store.

I've been 3 times for the same thing, 2 times the same boy has treated me and treated me badly. I ask for some cases for iPad 11 and he gave them badly by showing him the product he wanted in a printed capture and being for a customer so he wasted my time mid-morning. The last one was attended by another boy and gave me a final solution.
Very friendly both but the first one should know their products better.

Today Sunday, September 1 is closed and they put here that it is open.

Expensive and mediocre service. They care little about quality in after-sales customer service. Never more.

I loved there is everything on top with rebate until January 14, 2018

In itself, K-Tuin is fine, professional treatment and excellent service. They are very proactive when looking for solutions to any problem that may arise.

However, their system of online orders and sales is unfortunate (and they do not allow in-store delivery, which would solve this problem) because they work with Zeleris for their logistics, of the worst companies in their sector that, if there is one, is thanks to the telcos they share with them, because I do not think anyone in their right mind sends anything in private with them. Hence the two stars, as they fail to fulfill the delivery commitment in 24 / 48h. And of course K-Tuin is to blame for this, since it is they who hire such a pitiful messenger.

Right price. They have attended and helped me without haste, and beyond what was their obligation.

Great attention helping me connect headphones. Both the clerk and the technician Alvaro (I think that is his name) super friendly and effective ... much appreciated ... Greetings

The technical service has made it a store where I will not buy again. They sold me a defective MacbookPro that I took to repair a month after buying it and they did not give me a solution until 3 months later (having bought the Aple Care and being under warranty) They gave it to me without repair 3 times, giving errors and taking evidence that it did not work optimally . It was the 4th time I went to repair when they decided to change my equipment. If Apple products are sold at the same price as the Apple product, the service must be the same.

The bad thing is that you have to wait for the queue even if you are clear about what you want, also that the discount is given to you in being ktuin, that is, that you can spend it but only a small percentage of the value of what you buy, come on you have to buy half a store to benefit from the discount with ktuin money

They attend wonderfully. They always solve the problems

Terrible attention and very bad technical service.
They treat you fatally. The worst place of Apple in Madrid.

A shame of service.
I buy an iwatch and they tell me that it will arrive the next day (Friday). On Friday I get into the tracking of the package and it puts me in delivery until 4 in the afternoon that says that there is an incident in my address, I call the store and they tell me that the incidence is that my postal code belongs to several towns and that I have not specified, it is worth the packages usually arrive to me but well I accept it and it tells me that they have already changed my address and that if it does not arrive on Friday afternoon, it will arrive on Monday.
Today Monday I go to see the monitoring of the order and it puts me in distribution, until 4 in the afternoon that it puts me back that there is an incident, I call the store again and they hide in that it is the postal code again and I asked her what her partner did the other day, who assured me that she had left it on right? And he says no that his partner if I change it with which I do not know the reason why today my package has not arrived. Far from compensating me with something for the delay and inconvenience, he tells me that if I do not want it, when the package arrives I will reject it and the money will be returned to me .... we are ashamed of service. SINCE THEN I WILL NEVER BUY AGAIN HERE.

I took an Iphone 6 and they bought me the old one, so it came out cheaper than I thought. I didn't know they did that and they explained it to me there

They solved the problem with the iphone in a matter of seconds, so it's nice. I strongly recommend that you approach this store for treatment and professionalism I will not hesitate to return to renew equipment.

Very enjoyable and interesting! I want more topics!

Muy buen servicio y todos los productos y accesorios de Appel.

I don't understand why I have to queue 15 people if I simply want to buy an iPhone without anyone having to sell it to me. Do I really have to wait an hour to take one home when it's just paying it and putting it in a bag? It would not be better a box for this type of purchases in which you do not want a commercial to explain how it works or how wonderful it is? It's just that I ended up somewhere else. I do not get it. I'm going .

I DO NOT RECOMMEND. We have purchased multiple devices from the store and the after sales service once you have paid is worse than bad. When buying a few weeks ago, they did the wrong bill. At the SAME MOMENT in the store I said they would change it for me and they told me that they couldn't anymore (1 minute ago they gave me the invoice) and that I had to claim it on the Web. Well, I have been claiming 3 WEEKS for 3 weeks AND THERE IS NO WAY! On the Web no news and in the store they just say that "they are going to claim it". VERY BAD CUSTOMER SERVICE

I am a user of several Apple products, I have always been happy with my shopping experience in this store. They have advised me very well at all times. And, k-tuin Skool ... super use!

FANTASTIC. Rocio's attention and patience to help me and give me everything done is admirable. And all his companions have also laid hands. K-tuin Orense is the best !!!!

Delighted with Luismi, it has solved my many doubts in a simple and very good way.

I have made several purchases in this center. Always finding exceptional attention and great technological knowledge of Apple. They ask you about your need and they sell you the element that covers it, not looking to sell you a more expensive product.

Lousy after-sales service. I take my new iPhone 6 to reset because it did not respond to release it, and after 1 hour waiting standing, at 9pm when they are going to close they tell me what I expected? The clerk connected it to a computer and left, he said nothing to me or to any other clerk, come on if I arrive at 5pm they have me 4 hours standing ...! Incredible! I left very angry, I spent 1,000 on the iphone and I do not step on that store again, those people do not know that time is money! An hour lost there !!!

Perfect.
First of all, they are the only ones in Madrid who have EarPods on January 5, many of us have saved the Kings and I will be eternally grateful.
Second, the deal is much better and faster than in Apple stores. I did not know it and, from today, it was over to go to the official stores to suffer and wait, from now on, K-tuin !!!

It does not matter if you do the tail of
Technical service if it is 20: 29min, they do not take care of you anymore. That yes, those who come to pick up have preference taking time from the people they serve. I find it shameful and a waste of time. I just had to leave the ipad and the times nowadays of the people are very limited to be returning.

Good professionals, give good advice when buying Apple products. Repair service and give courses of use.

Good and pleasant professionals. The price is what the brand of the apple sets

Very good service, although they could not fix the problem I had, they were very friendly and helpful.

Wednesday classes are being very practical and very interesting, with contributions of applications, I think this system is a success.Happy to K-tuin and the speaker Joaquin liza for the development of the workshops and for his patience.

We recently wore a Fitbit bracelet purchased there, which had broken down during the warranty period. The store clerks (specifically Alberto, the technician) have treated us wonderfully, issuing a check for the value of the bracelet to exchange it for any product that was in stock (this because the model was already discontinued and could not give us a new one).

The negative is always criticized in matters of this type, but it is acceptable to indicate that they have treated us very well, giving us all the necessary facilities. So I can only say that the after-sales service has been excellent.

Thank you!

I bought an ipad a few days ago in this store, I was surprised by the kind treatment and how well they get along with the store's commercials, Yolanda attended me, who advised me on what model to buy, helped me set up the ipad and solved me A couple of doubts I had.

I would definitely buy from this store again.

Excellent telephone and face-to-face attention in a pleasant atmosphere typical of the brand.

The phrase that the customer is king is true in this store. The quality of personalized attention is excellent, and they always look for solutions to your problems.

Very enjoyable and practice training for the management of my iphone, Thanks Joaquin

They have stock of most Apple products and also make a price, about 5-12% discount on prices in the official Apple store.

They take care of you in a very cordial way, and they solve any problem you have, as in any place with the manzanero halo, but we go that the attractiveness of the store is to save a pinch.

They will never be an Apple store, they stay in a neighborhood store that discusses any claim

K-tuin Very Bad !!
I do not recommend buying in K-tuin: I bought an apple watch. Once paid, the seller opens the clock box, configures it and when he calls my operator Orange to request the e-sim, the operator says that my company rate is not compatible and that the clock can not be configured correctly. Without leaving the store I request the refund and K-tuin refuses me the return claiming that the seal has been removed from the watch !. Unacceptable In Apple stores or on the Apple website this does not happen. After consulting with Apple, they would accept the return within 14 days, while k-tuin does not allow it.
I recommend therefore not to purchase products in k-tuin but directly in the apple store or on the apple website.