NEUS ANTON

Review of K-tuin, Sistemas Informáticos

Disappointment: I am a regular customer of the sto...

Disappointment: I am a regular customer of the store, I have always received excellent treatment but today I have to express my disappointment at the response from the customer service center. 18 days ago I bought some accessories and today I wanted to make a change for other accessories (we are talking about 40). The return policy does not allow changes after 14 days, so I cannot claim anything, I am not within my rights, but I expected a brand like K-tuin to have some flexibility and be more customer focused. I repeat, I cannot claim anything, but I can feel very disappointed. Please, if you are going to give me the standard answer that you give to all the clients that we are not satisfied, you do not need to answer me. Thank you