K-tuin, Sistemas Informáticos Review

The other day I went to the store to see the price of some computers and the truth is that I was very satisfied with the attention and information that the store clerks gave me.
I was impressed since I only told them that I was going to look and not to buy, and in many stores if they see that they happen to you completely, but it turned out that they helped me a lot to choose a computer to my measure.
A week later I was convinced and thanks to my student card, I got a discount and I bought the computer.

Exclusive store, helpful commercials and apple products to give and take, can you ask for anything else?

Excellent attention, it shows that they know what they do and they like ... The unbeatable attitude. They always have offers and / or includes a gift. I recommend it to you.

It seems incredible that in a place where the latest technology prevails, customers have to organize the wait as in the neighborhood butcher shop "asking for the time" to those present. That leads to misunderstandings if someone arrives after you and you are not very aware. Waits can be one hour or more (last days of offers / sales) but do not put more staff. On July 1, 2019 with the store packed with customers who had not yet been served, they began to turn off the lights 15 minutes before closing, as they do in some restaurants at night to throw the customers behind. The wait for you to attend the technical service is another story, and I recommend bringing supplies because you can catch the time of the snack or food and are hours (if, sometimes, hours) standing. Because that is another: although they know there are many people waiting, there is no sad chair to sit and wait. Many people leave during the waits, tired of seeing a store up people and only 2 people attending (and if you play a financing can be up to 30 minutes with a single customer). A lot of design, a lot of email marketing, and they fail in the most basic.

If you are in Madrid and want something from Apple, they surely have it

Alex's unbeatable deal. Attentive, helpful. A 10 !!!!

I really like K-TUIN seminars and Nacho is lovely. I will keep going

Apple lover and its products? You can not miss one of the best stores in the capital.

Exquisite attention in a place where you can try and touch your favorite products.

Good attention from the technicians although I gave no solution to my problem

I am very very happy with all the professionals of the Bilbao store. They have helped me in everything I needed and I am very grateful.

I am very unhappy with the treatment given to me at k-tuin in Madrid, my whole family buys from Apple and the attention is exceptional, in fact all four of us have last generation iPhones
Before the new iPhone came out on the 11th I went to Apple to buy a new phone, they didn't have the model I was looking for and I saw in K-tuin that they had it and with a sale it was the red Xr
I went to the store and they informed me fatally they were willing to finish with me to attend another client, before buying it I asked if the new iPhone would be like this in size but they did not want to tell me anything, all they wanted was to sell, when I bought it they told me that They opened it and put a protection glass on it, the truth is that they don't even ask, they open it in front of you and that's it, when the new iPhone came out 10 days later, I went to return it to buy the new one, I still didn't have my data inserted and they didn't let me They claimed it was open without a seal when the seal was removed by them, I'm sure they do it so that you can't return the phone
They treated me badly with very rudeness and it took me several days to fill out a claim form that I will deliver in the community of Madrid

I don't know how apple allows such a store to ruin its prestige and I advise everyone to go to the apple store in Madrid, which is in the sun
the wonderful attention and help you solve problems do not complicate your life like these people

Never in my life will I go back to a k-tuin store and send this review to apple so they know who sells their products

I went to the store last week to buy a cell phone, the people who attended me were very professional and very attentive, I left very satisfied. The facilities are perfect, they have computers, mobiles, etc. where you can try it before buying it. I recommend you go without any doubt.

We went to the GOYA store to buy a phone case and it took more than 30 minutes from the moment we entered the door until we left ...

Why so much time if it's just take the blister with the linear case and go through the box?

Well, the reason is that they have the lines locked and you can't take out the product you want to buy on your own. You need to get in the general queue for an employee to unlock the linear and give you the product ... then new queue in the box ... ridiculous!

You have to get in the same queue as someone who is going to find out about a product and who may need 15 or 20 minutes of conversation with the employee, or someone who wants to return and has to go through a long process, etc ... We We need the employee for 10 seconds but we wait for him more than 25 minutes ... and five more in the box.

When asking the reason for the blockade of the lines that prevent free picking from customers, they told me that it is because they "steal a lot" ... well, here is an opportunity for companies that sell anti-theft systems for retail: the lords of K tuin still live in the technology of the twentieth century and the only thing they can think of is to block the linear and condemn their customers to absurd and unnecessary waiting. It is no use the excuse that we are in complicated dates and there is accumulation in the stores that generate waiting ... can you imagine what would happen if all the stores did the same thing as K tuin? That we had to wait (for example) in El Corte Ingles for an employee to give us the pledge to test us or in Carrefour to open the shelf to put the cereals in the cart? .... Sounds ridiculous right? and it is!

Srs K-Tuin, please, if there is a theft problem, protect your interests of course, but look for solutions that do not harm your customers' experience.

In the end it was here that I bought the iPad. The deal was more personalized than in other larger Apple stores. I went several days until I was safe and every time they treated me patiently. I recommend it.

Simply thank you, thank you and thank you. They resurrected my iPhone without charging me anything. Young staff, mega friendly and prepared. I owe you a blonde !!!

If you need technical support or just ask something about Apple is the site. Very good deal and fast.

30 minutes to buy an iwatch an open box alone, and 7 people attending. Probably if there were more people in the boxes they would bill more for the rest friendly service.

I deal quickly and very effectively. I have gone because of a problem I had with the iPhone and they solved it for me on the go and I also bought a MacBook Pro (invisible! I did not go with that idea).
Excellent business support and I have installed the office on the computer before I left.
The technicians are very "commercial", as much as the salesmen (it is not the normal thing and it is very appreciated).
I totally recommend this K_Tuin on Calle Orense

Excellent store, very complete and with a lot of variety, it is also official so they always have the official prices, if they do not have a product at that moment they will order it without any problem, and they inform you as soon as it arrives, the truth is I am very happy with The service they give you, sometimes they are a bit small, which is rare in some apple but it is a minor problem.

I treat phenomenally, I acquired a Mac with special configuration and at all times they were facilities, the logistics person from Orense Street called me every week to inform me of the status of my order. When the Mac arrived, they installed the Office and helped me create the email account.
In General a store with a very qualified and committed staff. Very good experience.

I've been a client for years, but I'll never buy anything again, for more than a month I booked the iPhone X and yesterday when I went to pick it up I was not there, I'm sure some of my friends shared it with me. I was also going to buy for the new company .Mac but I already got the iPhone X in another store yesterday and we will buy it from now on. This is how the clients of Ktuin are lost.

Very friendly, fast and always giving solutions to my problem. They fixed some airpods and they called me when they were available. As they were under warranty it did not cost me anything. The perfect product packaging management. 100% recommendable.

A few days ago I bought a laptop and some accessories in your store to accompany it. Joaquin attended me, his advice was very useful. I was very helpful in making decisions, and it seems to me that he knows how to listen to people and help them choose what best suits their tastes and needs.
He is a very good professional and I appreciate the good treatment.
A greeting!!

Unfortunately I expected from this establishment another attitude especially as an apple dealer.
The fact is that less than 2 years ago I bought a MacBook and while it was still under warranty, it stopped working and on the screen appeared a few strange stripes.
I left it to repair and they gave me a budget of 470 euros for a screen break.
The truth is that there was no sign of impact. But they argued that sometimes it happened when closing the laptop was some object that when pressed against the screen broke is internally.
Finally as it is a work tool, I swallowed my pride and went to pick up the equipment and to pay the screen at the price of 42 inches TV.
Unfortunately I found that I had also replaced the hard drive to be broken.
I wonder. Because the hard drive and not the screen ?. Would not it have been more elegant than a premium product in an establishment whose attention at the time of selling is exquisite would have covered this incidence with the guarantee?
In short, a shame.

Fabulous attention, always with a smile on your face and solving any matter! I went back and will come back!

Very cool and spacious store. The service is very good but the only bad thing is that you have to wait a long time for the number of clients there were.

Good service and attention, returns without any problem. Some clueless employee but others very attentive

A star is already too much. I bought a phone and they offered me full insurance. I hired him and when I wanted to use him I could not. Today I am still waiting for my phone to be serviced and repaired. Do not hire any ktuin service since it is totally disappoint you.

@Apple's worst technical service. They treat badly, a terrible service and to top it off they trolle you with emails that you have not asked for and that require you to enter

I tell you what happened to me a few days ago in the K-Tuin store. I took my MacBook, which although it worked perfectly and practically normal, I had a warning that it had to be repaired on the battery icon. Before that notice, I decided to take it to the store to repair. I was told that the budget would be about 315. I accepted it. A few days later they send me another email saying that they had detected a fault on the computer motherboard and therefore the budget amounted to about 910. Due to the high amount of the budget, I decided to reject it because I thought it was more worth buying a new computer. Therefore, on Monday I went to pick up the computer. The surprise I get when I get home is that the computer does not turn on. I decide to go back to the Orense street store to tell the technical staff what had happened. They tell me that the computer was subjected to a lot of stress during the diagnosis, stress to which it is not accustomed, and that during these tests the motherboard failed.

In conclusion, I have finally stayed with a ROTO computer and they have not given me any solution. The least you expect when you take your computer to fix and a seemingly serious store is to take it as it was, that is, in perfect working order. It is not my case and, therefore, I HAVE REMAINED WITHOUT A COMPUTER AND THE K-TUIN STAFF HAS NOT GIVEN ME ANY SOLUTION. The only solution they gave me was to pay the budget, which I think is incredible. I find it VERY UNFAIR to have to pay that high amount for something that I HAVE NOT MISSED if not the technical staff of the store. Also, I think they should warn in advance that something like this can happen. That way the client decides whether to risk it or not.

Faced with this lousy service, I decide not to recommend this store to any acquaintance and I will not return. It is not recommended.

Friends of Apple, I inform you that in the store of C / Orense, 52 (Madrid), Jesus, Nacho and Miyuki, who work there, are some great professionals, very kind and superatentos.
The next time I have to buy an Apple product, I'll buy it at that store.
a greeting

Very nice place, kind treatment and patent effectiveness. I met Carmen, nice and decisive

For people who are hooked on apple, it is not my case, but I went with a friend and I liked the atmosphere and the decoration of the store. The treatment is very personalized and the people who serve you are true professionals. After-sales service is very good, you have no problems if anything happens to you with your device.

Unfortunately they only give 1 year warranty if you take out the invoice on behalf of the company. They do not notify you and you find out when you have to use it. I have an iPhone X of 1329 that does not work and to repair it I have to pay more than 600. I've also had problems with some airpods and more of the same ...

Never more!!!

That I have to keep a line to see the products, I found it unfortunate. Compared to an Apple store, a disaster.

They treated me very quickly and efficiently when I went because my iPhone's charger did not make contact, and since the reason was a simple block, they solved it for me at no cost. Thank you!

me atendieron de maravilla Carmen y Melisa son estupendas

They were overwhelmed and I had to go two days because of an employee's negligence. The products without problems.

Raul and pilar charming, we have come for a phone and we also take two watches.
It takes more people like that.
Good day.

Great professionals, I love the courses they do. Nacho "the teacher" teaches us apps and tricks for Iphone / Ipad. It also solves my doubts about apps.

Nothing bad to say, attention is not like an Apple store but they are close.

Incredible experience!!! They found me everything I needed in a very short time when everything was sold out in apple stores! Both Sergio and Cesar treated me wonderfully and you have already won a new company client

I have always received excellent treatment when I went to the orense street shop. Ivan, Joaquin, ALEX, Andres, CESAR are excellent and charming people, professionals and also super willing to spend time solving all the problems one may have.
I would recommend them to anyone who has problems.
I also love to receive free classes.
Karen

I had to go to the technical service and between you spend hours waiting in line and there is no air conditioning and it is over 30 degrees, it is crazy. The boys are very friendly and take good care of you. They didn't want to fix my imac because they said that one day I changed the hard drive for an unofficial one, because they no longer want to give you service. But for God's sake, stop referring people to the store on Numancia Street, which is a real disaster and they do real crazy things with the computers, apart from scamming you and charging you 80 euros an hour for doing NOTHING. I recommend that you stop recommending that store NOW for God's sake!

It is the same as Apple but with worse post-sale conditions and with worse technical service than the brand's official store, so I do not see it logical to buy from them, when not only do they not offer any added value, but you also have less rights as a customer than with Apple.
Problems in returning a computer only because the product seal is missing, see to believe ... when in addition the intention is to buy a model that costs twice as much as the one they have given us!

Muy amables los empleados tienen de todo para el iPhone.

Professor Melchor, I consider him a good professional with a lot of patience and very skillful in this matter of teaching us in the handling of our iphone. And as a person it is charming. I would like that when it came on other occasions it would be the one that attends me.

Very unhappy with customer service. I left my computer 3 weeks ago and I had to find out on the web that the store had been closed for renovations (they didn't send me news), I sent emails and called by phone and I had no explanation or answer. I had to talk to them by whatsapp and that's when quite a few edges told me that they would call me, the next day they called me and told me that the computer would be ready on Monday, we are on Tuesday and I still do not have any kind of news, despite the fact that I said I needed the computer. Of course, it is a disappointing service and not at all on the level of apple services.

Delighted with the store in general, great treatment, nice and attentive. I bought my iphone 6 there because they had immediate availability.
The gift cup they gave me was a great detail.

Good store and exhibition. Little staff at peak times.

Bad experience asking online to store takes much longer than if you ask to be sent home. Do not deliver to store on weekends.

For the Apple tribe. Good service and technical equipment.

Sergio's attention is great.
Isabel Cortes

Prices too high, the offers are not cumulative with each other, the only good thing is the attention of their workers

They lack staff in the store. Even so, they have a much better service than the Apple Store. In our case Jose attended us and it was a real pleasure.

Unbeatable experience over and over again.

The first time I went, I found a team of people who knew the product, advised according to the needs of the Client and also treated everyone beautifully.
Since then I have not stopped coming back every time I need something from Apple and to recommend family friends and colleagues to go to K-tuin before making any purchase decision.
In my case they have even solved, supporting them a greater cost, an important failure of Apple in the delivery of a team.
My most sincere congratulations to the whole team and especially Ivan, for an excellent professionalism.

Thanks to Joaquin and thanks to K-tuin for these very profitable courses, they are being very productive for me, because they help me to get to know my iPad and get everything that is interesting to me. Thank you for More

Buenas tardes. Mi experiencia en la tienda desde que llevo visistandola hace tres semanas y recibo unas explicaciones de los cursillos que dan lo miercoles, es muy buena.
El trato que recibimos y la paciencia con la que trata Joaquin Liza a la gente con menos experiencia, es fabulosa y digna de elogio.

Very good treatment, Oscar has advised me from the first moment and I have succeeded with the gift. I recommend it!!

After more than a thousand laps around Madrid in search of an Iphone at the end I could finally find it in K-tuin. Excellent attention

.

My mobile broke, structural failure of the iPhone, they gave me the best service

The treatment received in the purchase of my Iphone has been excellent.
The iSkool platform is great.

We went in to service my mom s iPad last week and their staff was very friendly and had no problem in aiding her. I would definitely come here if I was in need of service for any of my Apple products.
I walked around the shop while we waited and they have the usual items and products you d expect in an Apple authorized shop. Nothing too impressive, but it s ok I guess.

Interesting store with Apple products if you don't feel like going to the center of Madrid ...

Authentic garbage from customer service, I have been hung three times they have passed me with another client, and that the order was from a personalized 2017 imac of more than 2,500 + ipad pro of + of 800, it is to hallucinate they must be left over the money.

From the first call I received a personalized service and attentive to the needs I had. The technical advice on the equipment options I wanted to purchase (a macbook) has allowed me to improve my choice. They have been fast and effective at all times. Phenomenal!

The truth is that as a service, the prices are expensive but Apple is expensive

My newly purchased iPhone looked like an electronic device imported from a parallel universe. After trying it in 3 different places, only here they managed to open it with simplicity and start it as if it were no such thing. Carmen did it masterfully. Appel technical service. A very kind treatment. They serve young people who are well prepared, willing to help, friendly and efficient. You can not ask for more. 5 stars deserved.

In the classes you learn essential things to handle the iPhone and the tablet, Nacho explains very well the things to get more out of the phone and tablet.The pity is that the classes are short, but anyway very grateful.