K-tuin, Sistemas Informáticos Reviews

They have sold us a used iMac as if it were new. We phoned the store and they went on the subject. We called again and they gave us bad answers. We decided to call the central, there the deal was better. The store manager contacted us and knew that they had not tried to sell a used computer ..... in addition the computer had as a gift a full risk guarantee of six months and has euros in money K tuin y They gave us nothing. In the end we were lucky and they exchanged it for another computer. I will not buy again in this store are scammers try to sell used things like new

I am delighted with the service of the Orense store, 52. They are very friendly and very professional, Vincenzo is the cane !!!!! as well as others who do not know their names ... the one who gives the courses, Jorge I think, is wonderful. That's how nice it really is
Maria Rey

Excellent treatment and predisposition of the entire team, of Nelson and especially Belinda, who besides being very decisive has a fantastic treatment.

Very useful and complete practical workshop held yesterday May 11, 2016 on the replacement of paper documents with the iPad

I placed my order having product availability in 24/48 for an iPad Pro and keyboard in 6/8 days. I did it on December 10 to make a Christmas gift. And on day 24 after calling several times they tell me that I will receive it after the new year since the keyboard has caused everything to be delayed. At no time have I asked for things to be sent to me simultaneously. It is a shame. The solution that they have given me is to manage a refund or give me an Ipad that is not the one I asked for.
I was already angry about the Ktuin money scam but this seems incredible to me.
I spent the last plus almost 5000 here, my recommendation: do not let yourself be fooled by easy offers that are cheating, go to Apple or some other distributor that really manage problems well. It's my last time here.

Very good treatment and customer service, they sell you what you need, 100% recommended !!!

I have always bought Apple at K-Tuin and I have never regretted it. They are professional, attentive and provide a great service.

I do not recommend k-Tuin at all. I have been scammed with a faulty iPhone. They have tried to repair it under warranty, even changing parts, but they have not been able to solve it, so they have given it to me as is and they are no longer in charge. K tuin refuses saying that it is Apple's responsibility and Apple saying that it is K-tuin's responsibility. The most fun is that I have 3 official documents from Apple and k-tuin where they certify the failure of the mobile. I have written several emails and they have not answered me once. A store shame. I DO NOT RECOMMEND THIS STORE, THEY HAVE HIGHER PRICES AND WORSE ASSISTANCE IN ADDITION TO NOT HAVING PROFESSIONALISM AND IF SOMETHING HAPPENS TO YOU AS IN MY CASE THEY WILL NOT BE CHARGED UNTIL YOU DO NOT REPORT IT. I have made a complaint with the OMIC but they simply do not adhere to the arbitration system so they also pass the omic. Nothing so bad has happened to me in any store.

The other day I bought an iPhone phone in movistar and I was wrong I took it to k-tuin and they immediately solved the problem. Giving me a very kind and satisfactory treatment. I left very happy there.

A luxury store. In 24 hours I had my iPhone 7 and my new MacBook Pro, all have been facilities and personalized customer service. The best, the treatment of the commercial that has attended me, Juanma. Maximum dedication, all professionalism, any doubt regarding the equipment and its use, has helped me, with total kindness and professionalism. So it's nice to buy ... I recommend you ask for it, you will not regret it.

The. Deal. Fatal. I would not go back. To that one. Place. Especially. A. Girl. I think. Q is called imma or I don't know. I did not have. No name
But. It let. Much. Q wish. Tea. Attend. And supposedly. He's watching some. Documents She. Fatal. I would not recommend that store

Very bad treatment of the technical service, long wait and no solution

Carmen Ramos, besides being very nice, is an admirable technician. Jesus. Norwue

Perfect customer service, always at the forefront of technology

Perfect to buy apple material. The treatment is very good and the prices too. A problem, it is difficult to get the phone when you call to ask.

Thanks to Alex who helped me in a charming way to solve my problems also to name Carmen who has tried hard to help me, the one served in K-Tuin is perfect. YOU ARE CONGRATULATED BY YOUR TEAM.

We made two inquiries, one to the technical support that was very kind, we put 5 stars on it but we want to emphasize that when we asked for an iPad Air the price and the students discount the boy who attended us or rather did not attend us, since at part of being an unfriendly, he showed us the sign of the price, he told us to do the subtraction of 5% and how we look at him with the face of "so you're here!" He ended up doing his job ... and wing ... to run! Anyway, little desire to sell ... a shame ....

Very good and very fast attention. I requested an appointment a week in advance to make a change of battery, and they treated me practically at the time. Also, I came up with the idea that I would have to leave my mobile phone for a couple of days minimum, and my surprise came when they told me that I could pick it up that afternoon. I have been with the new battery for a couple of days and I am delighted, and it has a guarantee on top. I would not hesitate to contact them again if I have any other problem.

Fue genial. Era como estar en Apple. Nos han atendido muy bien. El personal es muy majo. Me alegra saber que existe esta tienda

Every time more excited about the courses organized in K-tuin Orense, Nacho maintains a total dedication and passion for the topics he teaches, today Mac mail. It's always up to the best. Thanks again!!

I have been to that store twice and the people who are there are a professional, the treatment and service is excellent, I would repeat without any doubt, I recommend it.

It is difficult to teach with such different levels of the students but Juaquin dominates the classes well I am too novice but the little I learn is one step
the PROFE gives himself a lot, he is a very friendly and very close person
JUAQUIN DO NOT BURN TOO MUCH WITH THE QUESTIONS
make you want a hug

I wish to emphasize the friendliness and helpfulness of all the staff of Orense street shop in Madrid. And especially Carmen Ramos, for their kindness, efficiency and professionalism. Rafael Mate

I bought a reconditioned computer and the deal was wonderful from the salesman Jose.

I have just been, they have fixed an IPhone software problem and not only they have not taken me long but they have not charged me anything, BUT THEY HAVE WON A CLIENT.

Hello, my experience in the store has been very good, some acquaintances told me about it, they told me that the commercials were very friendly and very helpful, the treatment is more exclusive than in other stores, since there are many employees who help you in everything, the very good prices, and when you buy the product they always give you something, the last straw was Wednesday, when I went to the seminar that Joaquin taught (kind and professional) and I left there with a lot of knowledge learned since I I consider the subject very green, I plan to go to all the courses that take place on Wednesdays, I am delighted, congratulations to Ktuin for having such professional people working

Very good customer service, especially Pilar. He was by my side until he was able to find a solution to my problem. Thank you

If you want quality and design I recommend you go to this store, they have all Apple products and very good service, they treated me phenomenally, I recommend it to everyone.

I went to the Orense store because I was looking for a gift for my nephew who does sports and in the store I found the commercial Jesus, he told me about the different wristbands and watches that they had and what function they had, finally I took the watch that he advised me Always very nice deal with all commercials. Perfect the store!

They did not want to attend to me. A lot of ties and little content. Whoever pays the best attention receives

Good afternoon,
Today by chance I found your store, since they gave me a MacBook last week and I wanted to see the possibilities that I can have since I am new to the Mac world.

THANK YOU and see you in the classes !!!

Fake Review Look at the profiles of the positive reviews. This shop is all good words until you have a problem. THEY ARE PIRATES.

Good attention clean facilities otherwise I can not say much except the prices a new screen 165 euros for an iPhone 7

I went with a problem on my iphone 6 and they treated me at the moment solving my problem in less than 15 minutes. My iphone 6 had a problem when it was updated. The dark boy who attended me was with me all the time and even showed me many new features they had in the store to control from your iphone. A 10 for this store and a 10 for this guy. I will return safely for one of the products so novel that he has taught me. I HAVE MY IPHONE IN OPERATION AGAIN !!! Thank you!!!

Highly recommended. Comment that I had a problem with my iphone 6 and I had no problem. I was given another instantly.

Very good attention at all times, they also had a very nice cup of coffee.

I recommend this store to everyone.

100% professionals. The attention is impeccable. I would give the 5th star but I attended a photography course and it was very basic. Some would be necessary for people who already have knowledge of Apple products.

They did not know how to resolve a transfer of WhatsApp conversations

They replaced a free MacBook charger (it was under warranty). Very nice. But EYE: At the same time they were dealing with a lady who was very lost and angry at the same time because WhatsApp messages did not reach her iPhone. After spending 5 minutes trying to understand that they do not repair third-party apps one of the boys realized that he had the data disabled. 10/10 I laughed a lot. I would go just for the laughs.

With spaciousness of spaces organized with good service.

It is certainly the store specializing in apple products in which I have been.
Best of all the attention, nice people who know what they are doing, very professional and very attentive ... they always have what I am looking for and I always take something more than what I was looking for.

The photo workshop taught by Nacho, besides being very enjoyable, is quite interesting to take advantage of your iphone. Recommendable.

The good organization they have entails a waiting time to be treated excessively.
More people are needed, both in customer service and in boxes.

The store seems to me to be very well organized both the shelves and the equipment divided by models. Very friendly workers and they try to help you a lot. I also really like the accessory shelf for both the iPhone and the iPad since it is the store where I have gone with more variety.

Keep it up !!

regards

The technical service does not share a schedule with the commercial and there is no way to know until you go to the store. When you recommend that they put a note on the website, the clerk is about to laugh.

Generally bad, when I went they had the same prices as in an Apple store and with fewer advantages.

To serve you in the serv. Technician, it is not enough for you to make your line and wait for your turn. If you get upset, they serve you faster regardless of the people in front of you

A few days ago I went to C / Orense to buy a keyboard protector, Carmen Ramos attended me. The product was sold out, he called other stores and even the central office. After a few days he called me on the phone to confirm that he could already pick it up .... So far everything normal .... What is not normal is his sympathy, kindness and professionalism because I also had problems with the keyboard itself and it solved it perfectly .... Congratulations to Carmen Ramos and K-tuin !!!!!!!!!!!

The courses are very interesting, they teach you tricks that help a lot to manage you through the Apple world. The Prof, Nacho, is charming. He has a saintly patience and always a smile on his mouth. I recommend it to everyone, they are fantastic. I am delighted.

I have been on February 5 for a technical problem I had with my Iphone 4 and I have been very satisfied both with the speed with which they have treated me, as with the professionalism of the person who has solved the problem, their kindness, effectiveness , and sympathy will bring me back for any other question.

The truth is that Ktuin customer service in general is quite bad but in Orense street in particular it is disastrous. Whenever I have gone the deal is not pleasant and they are attending to several people at the same time. I prefer to go directly to the Apple Store.

I went the other day to replace the camera of an Iphone 8 Plus, despite having an appointment they had us waiting 40 MINUTES OF CLOCK. Such is the lack of professionalism they have to give the information of their services by droppers and among them discuss options such as the guarantee and the issue of payments. Today, Friday, we went to pick up the terminal hoping that despite all the unforeseen events it was fixed and, SURPRISE, they suddenly tell us THAT THEY ARE NOT ABLE TO MAKE THE CAMERA WORK (much IPhone 11 Pro and propaganda of how good they are and not they know how to do the O with a pipe).
But this is not here, after the 90 EURAZOS WE PAY FOR THE REPAIR with his whole face they tell us that they remain 25 EUROS for the inconvenience caused. In addition to that we have 1 HOUR OF CLOCK RETURNING TO PUT THE OLD CAMERA STOPPED WAITING IN THE STORE.
THERE ARE SOME CHORIZOS, SOME SCAMMERS, I ASK THAT NOBODY WILL NEVER BUY ANYTHING IN THIS STORE, THE SERVICE IS UNFORGETTABLE AND WITH LUCK THEY WILL CLOSE THE CHIRINGUITO THE WEEK THAT COMES.

Despite having requested an appointment on the Apple page they tell you that they do not change a simple battery until the next day. In addition to having to wait for more than 30 minutes (having made an appointment)

I appreciate the attention of Belinda and Guadalupe for how they have treated me and how they have solved all my problems.

Today I attended a workshop for the first time and the experience has been fantastic. Nacho is very "didactic", friendly and very close. In general all the staff is. They always help you and guide you very well

A month ago I approached the Apple Store of Sol and received a terrible deal, so much so that I decided not to buy an Apple computer. An acquaintance recommended me to approach K-tuin Orense, because he had received very good advice in this store. So I listened to him and had a great experience: since I set foot in the store, everything was smiles, good manners and a desire to help. I have received an exceptional service, I have taken a Macbook home and also, after the purchase, I have continued to receive an unbeatable treatment every time I have had a doubt or a problem with my computer.

They have the official Apple technical service and always solve all problems very quickly. I have bought products of this type in many stores and I have never had a service as specialized and fast as in K-Tuin.

They have solved everything I needed, with an excellent treatment in this typical and beautiful Apple store

Hello! After having a regular experience in an Apple Store, yesterday I bought Iphone 6s in K-Tuin Orense and they treated me great.
Jesus attended to me and left me the device running.
100% recommendable :)

I treat very kind, as well as professional. They advise the client with sincerity and valuing their needs, not simply for the sale interest

I have always bought from that store, but never again. A year ago I bought an IPhone SE on behalf of my company and contracted the insurance they recommend. My phone broke and I sent it to be fixed with the insurance, and the service was dire. A few months ago, the screen began to fail me, I took it to an Official Apple Technical Service and they tell me that they cannot change my phone because the screen that the K-Tuin SPB insurance has given me IS NOT AN ORIGINAL PRODUCT OF APPLE YES THAT IS AN APPROVED SCREEN. So I find myself with a refurbished phone, WITHOUT ANY APPLE WARRANTY, THAT HAS INVALIDED ME THE SAME INSURANCE THAT I HAVE RECOMMENDED IN K-TUIN ... All of this a shame. The only thing K-Tuin proposed to me is that I send it to SPB again ... I had no choice, it took 10 days to come and pick up the phone, and they returned it to me saying that nothing is wrong with the phone .. ..All very strong. Here I am with a re-conditioned phone, with a screen that fails me every 2 by three, and with a huge silly face ...

I have always received excellent treatment both in the Orense store and in the technical service.
An iPad broke down last year that Apple gives a guarantee and thanks to the extra 2-year guarantee that K-tuin gives me they replaced it with a new one without problems.

Bad after sales service. Not recommended at all. They do not inform you properly. Unfortunately my trust in apple has been loaded. But if I need to resort to an apple product in the future, I would directly go to the Apple Store.

I was a few days ago and the truth is that the treatment of the staff was excellent. I was surprised that despite not being an Apple store has nothing to envy the original. Highly recommended especially when making Christmas gifts!

Very good service, exceptional attention and a large number of products in permanent stock. If you want to buy your macbook, it is the best place to do it.

I was in the Orense store, 52 because I had a problem with my iPhone.
I arrived they attended me very quickly and they solved it.

Rocio, professional, polite and pleasant. Thank you.
I will recommend you in my environment

An excellent service, unbeatable quality and a lot of accessories available ... The truth is that it has been a discovery.
They have treated me with a lot of dedication.

I share my maximum satisfaction about the attention received by both Comercial (Pilar) by the Technical Service, Alvaro. Professionalism and good customer service generate loyalty to the brand and the store. That's how nice to be a customer !!! Congratulations

I had a problem with my iPhone, I did not charge and to solve it I wanted to go to the Apple store of Sol, but after reading the bad reviews about the customer service, I looked for and found the K-tuin store, FULLY recommended, convinced me to go for his good review and I corroborate him, I treat great, at all times wondering if he was attended and very kind.
In conclusion, of the few sites that are left to go, I recommend it more than the Apple store itself, in addition to K-tuin being an Official service

I love the desire that the dependents put on it and it is always a joy to browse through the news. I recommend it!

Very good service, Carlos assisted me and solved the problem I had perfectly.

Personalized and very pleasant customer service, they always care to help you in what you are looking for.

In the absence of the highly anticipated Sol store, this is the best Apple product store in Spain by variety. They have everything and when they are not very busy they serve you reasonably well (better than the English Court, at least)

Incredible not only the professionals that are but the attentive and friendly. Especially Miguel, a professional
This store has a much more personalized attention and above all cheaper than Apple and all the products they have are from Apple

all the premises have a good location and very spacious. In addition many employees attending. Each department with its own responsible. Right price, but not very attractive,

In the absence of Apple stores in the center of Madrid, the K-Tuin guys have always treated you in the best possible way and they know a lot about apple products. They always usually have a lot of offers and discounts so it becomes an essential site for apple fans

The worst sellers in Madrid. Terrible customer service, they do not deserve to be in this type of premium stores, especially the shaved one with the earring, which seems to be selling you a t-shirt and does not inform you of any characteristics of the products you are buying.

They are very kind and have everything, I do not give the fifth star because when there are many people they can not go fast and in the end you end up expecting a lot.

Excellent treatment. They informed me about the iPhone models for what I asked, available accessories, ... they sent me the budget by mail. A 10 !!!

Very commercial, good reception, but it shows that they have a sales objective

I have gone several times to buy different adapters and all the staff was very friendly and decisive always