During the winter storm we had an outdoor sink pip...

During the winter storm we had an outdoor sink pipe burst. We had used Jon Wayne before and liked them so I immediately contacted them again. They were very booked (naturally) and since ours was contained and not a necessity, I took an appointment at a later date. That day came and they were supposed to be there between 8-12. I called at 10 just to confirm and was told that due to emergency calls our plumber was running behind but that they would call with an update on time. At 4 they called and said they would likely be there at 6. I was willing to wait because I had only that day off from work. At 6 they called and said they weren t coming at all. I was mad and when I left my house, I was even more mad to see they were servicing a house just 5 houses away from mine.
A few weeks later I called and scheduled another appointment. This time my husband took the day off. Again, they called and said they wouldn t be there at the design time slot because of emergencies. I said we d wait, again. Sure enough, a few hours later they called to cancel and asked if I could schedule a different day! I said no! We had already taken two days off from work for nothing. The lady said We could schedule you a guaranteed timeframe. WHAT!!?? Why weren t any of my other appts a guaranteed timeframe! We will never try this company again.