Levi showed up well before the end of the schedule...

Levi showed up well before the end of the scheduled service window (a fact I greatly appreciated). Turns out that he wasn't able to drain the tank in my water heater due to it having a plastic outlet. This would have been nice to know before he came all the way out. He didn't charge me though, so all's well. Recommendation for the future is to have the service agent that calls customers back, verify if the customer has a plastic or metal outlet. Thanks!