Super professional and knowledgeable technician arrived within an hour of my call. He was able to quickly pinpoint the problem and make the repairs needed. He maintained communication with us the entire time and informed us of the different steps being taken. Thank you so much Christopher.
John with Jon Wayne Service Company arrived on time and took the time necessary to determine what the issue was. After making that determination, he immediately go to work and provide excellent service. The work was performed quickly and he was very respectful of our home.
Just had Daniel with Jon Wayne come over for annual maintenance plan that we have with Jon Wayne and he was 5 star thorough and spent 2 hours cleaning and checking, so was very impressed,
Paul Valencia was very professional and did an excellent job. He was clear about everything he was doing or going to do. I appreciate his professionalism and great customer service. I will recommend your excellent service work. Thank you!
Daniel arrived at the designated time. He conducted an extremely through service check of our system. He made recommendations and provided detail of the benefits of each and the associated costs. He did not pressure me nor make me feel that the unit would explode if I didn t get certain options. He explained what I might expect down the road, however should I not select a couple of things that were more of a repair/service nature as opposed to some of the upgrade options offered.
Incredible, and outstanding service. Very informative and David Gonzales was super professional. The service was so good I signed up for a service contract. I would highly recommend John Wayne.
Nacho
Tom Rodriguez with Jon Wayne Service Company, performed a thorough check and maintenance service on our system. Tom is representative of the highly professional technicians with Jon Wayne, and he has done an exceptional job in keeping our AC System operating perfectly.
David was VERY knowledgeable about the service we were seeking - replacing our water heater. Explained our options, inclusions/exclusions, cost, etc. DEFINITELY NOT pushy to get us to sign a contract like others can be. We were EXTREMELY satisfied with his presentation and decided to go with Jon Wayne for our replacement.
Our service Tech, Andrew is very knowledgeable, professional and answered all our questions. He took the time to explain, he wasn t pushy and was ready to confirm with his team additional questions we had to help us make an informed decision. I highly recommend Jon Wayne to get the job done tight.
Thank you George Gutierrez for doing a great job on my yearly maintenance and explaining the complete process. You re the best.
Very courteous. Respectful of us and our property. Patiently answers questions.
Jon Wayne Service Co. provides excellent and timely service with great value. The techs and support stay and super knowledgeable and friendly. I highly recommend their service and will certainly utilize again.
Marco was very professional and arrived when he said he would. Explained everything he was going to do. I will recommend Jon Wayne to all of my neighbors!!
AS you can see I posted an excellent review after my original replacement was done. I have to say I was a little disappointed with me maintenance. I had an appointment scheduled for 05/01/21 with a window of 10-2. They called at 3 to reschedule. I rescheduled for 05/08/21 form 10-2 which again they did not show up until 3:00. Once service tech showed up he did good work. I just wish they could schedule better.
The technician (Jonathon) was great. Worked through all issues and explained what really needed to be done after another A/C company failed to do. We decided to replace our entire unit. The install crew lead by Eddie arrived on time and work very hard all day to finish the job. The whole team was very professional and represented Jon Wayne VERY well. I would suggest this team to friends and family. Great job. We are enjoying the cool air!!!
Great so far, will update after A/C gets installed in two days. Devan sp? who took my call was polite and professional and explained the service call options completely. The woman who called to schedule was also great to talk to. AJ, the technician who came to my house, far exceeded my expectations. He thoroughly explained the problem and all my options. Once we decided to replace our 18 year old A/C he spent almost two hours doing a complete inspection of my home to determine the best unit. He treated my wife and I like friends instead of customers. I was disappointed when he said that someone else would be doing the installation.
June 18, 2020 Jon Wayne A/C representative preformed a first time service on my A/C system. The Rep. was polite and knowledgeable about his job.
Time will tell if I stay with this company. I knew the advertised $59 service was a hook to get my business. But, I didn't expect the first quote to be over $1,300. I have never had an A/C company make that kind of a jump. Apparently Jon Wayne is using the "bundle" purchasing system like the new car dealers use. They show you the top bundle first and after you get over the "sticker shock" they show the list of 3 bundles available. My bill was $585. I will give them another chance before I decide to stay or move on.
Kevin came out assisted with the issue, explained everything. Very helpful. Definitely recommend him.
Years ago when American Homeshield denied my claim on my central a/c, (typical of them from what I hear) JW assisted by presenting additional evidence which helped the claim get approved. They earned my loyalty that day and have not disappointed since. Only reason I didn't give 5 stars is bc HVAC repairs, when needed, are so damn expensive no matter who you use. Just gotta find one you trust. I trust JW.
I gave these guys a 5 star review in September, but not any longer. I couldn't be more disappointed in their product and do NOT recommend. 6 days ago I paid them over 26K for a complete overhaul of my AC system. The workers were great and More
Always fast friendly service. I have been so pleased with their work and service over the years, that I don't even bother to call anyone else.
He arrived on time and worked quickly! He made sure to cover his shoes and wear gloves. Clarified what he was doing and what happened with the unit when it was done.
Recently, I awoke at 1:30A with no air conditioning working in our home. I called Jon Wayne's 24-hour phone line and spoke with Alexis. She said she could schedule a service technician to come out that afternoon between noon and 6:00. My 84-year old husband has severe breathing problems which necessitates cool air in the midst of 99+ degree weather which we were experiencing in Schertz, TX. True to her word, Brian Bonvillian showed up around 2PM to get the cool air back on. It only took him under an hour to make sure our entire a/c system was back in working order. Alexis and Brian worked together to make sure we were happy and healthy in the midst of the severe heat. The sensitivity of Alexis and the humor of Brian made my day. I love Jon Wayne Service Company. There has never been an employee that was anything but special - a credit to your company. So thankful that we are a member of the Jon Wayne Rescue Club.
Thank you, Steve, @ Jon Wayne Service Company for your punctual, timely, friendly, reasonable and thorough service. The service department scheduling folks are top-notch and ensured the service was hitch-free. I recommend this company.
Great experience overall!
Abel Lewand arrived to fix my air conditioner this afternoon- it was hot and late in the day, but he worked very hard to get things working again. He explained everything to me and patiently worked to fix our one air conditioner and provide maintenance on the other. He was very polite and professional. I received updates from office staff as to technician arrival times and Abel worked late to get the job done. I was very pleased with the service and would recommend them.
I used the John Wayne app to open a service ticket. I promptly received a call and scheduled an appointment. Within 24 hours a technician was at my door and resolved the issue. Very professional, courteous and reasonably priced. Excellent service!
Great service from Jon Wayne! Our technician Tony explained everything thoroughly and did an excellent job with the repairs. We ll be using Jon Wayne for all our future electrical needs. Thanks !
Our tech was courteous and knowledgeable....came on a Sunday which was great. Very good customer service
We ve needed to use them a couple of times over the past few months and have never had anything except exceptional service, from the charming front desk answer to your initial call( how can we make you smile today? ) to the service personnel. Always professional and reliable
I had Mr. John Wars come out and help me with some issues I was having with my AC. He was very helpful, informative, and friendly. He solved the issue in no time. I would very highly recommend calling the Jon Wayne Service Company!
I am so impressed with this company! We needed a brand new system and from the time we received any of their representatives in our home, it was a pleasant experience. Very professional, punctual and respectful. About half way thru installation, a supervisor paid a visit to make sure all was well - that is impressive! We got 5 or 6 estimates from different businesses and narrowed it down to 2 or 3. Jon Wayne made their prices competitive for us and their customer service is second to none. We are very satisfied with what we purchased and the service we received.
What a good company.
They were very patient and answered all our concerns
Jon Wayne is the BEST! They installed a toilet today. Did a fantastic job. Used them for my hot water heater and a wall furnace in the past. Would highly recommend them for the job. Great folks to work with.
Thank you for the great job
Robert very professional. He explained all details and the different options. Understood our situation and was very diligent. but definitely use John Wayne again!!
Andrew Riley can to my home and was very professional and knowledgeable. He took his time, answered all my questions and explained the entire process in great detail. I will stay in touch. Thank you for your time.
Paul Valencia came out today to do a quick annual maintenance. He did such a great job. He was very kind and explained everything carefully. I so appreciate him and would hope he's always the one who comes out! Thanks!
First time customer & well pleased with service & work performed
Eron was awesome Made sure he found the correct issue. System working great
Jon Wayne to the Rescue. We've had them come out for a few different issues, and every time the Tech has been professional, educated on what the situation is and suggest recommendations on what is needed, and then skilled enough to fix whatever the issue may have been. Friendly staff when you call in, and Skilled tech's when they come to fix the issue. Keep up the great work.
Cliff Solis was amazing so nice and professional. Will definitely be using John Wayne again
Edward provides amazing service to us today! He was extremely professional, knowledgeable, and courteous! Thank you for all your help! We feel fortunate to be your customers!
Although they were a bit outside my budget for now, I was very pleased with their level of professionalism. Rudy Johnson is the best sales rep I have ever dealt with in this industry. He thoroughly explained my options in a consultative sales manner and I didn't feel pressured whatsoever. I highly recommend.
I had a tech come out named Andrew, he was honest, cordial, and on time. From now on I will specifically be asking for him whenever I need help in the future.
Superb service from start to finish. They care about the job they do and that places them above any service company I have ever used. Every guy was professional, respectful, and courteous. I'm a tuff critic but I have nothing bad to say.
Noe was very professional and friendly. He provided our options for our A/C units in a matter of fact way without pressure sales. I recommend getting on Jon Wayne s monthly program because it provides a discount on work needing to be performed as well as annual routine inspection/maintenance of your units. Overall, their A/C team does a fantastic job.
Awesome service over a holiday weekend. No one likes no AC. They responded same day, diagnosed the problem quickly, gave options and installed new thermostat within an hour. Very professional. You won t go wrong picking them.
Jackie was our service advisor & he was very knowledgeable, efficient & super friendly...great service & our now working heater feels fabulous in here, thanks Jackie!!
Travis was our technician. He was awesome. Worked hard and kept us informed every step of the way. He was also very considerate of us and our home the entire time he was here.
Dryer Vent cleaning; Highly recommend Jon Wayne, tech was very professional, explained in detail findings and plan of action. Will use them again.
Jon Wayne technician (Tom Rodriguez) called prior to showing up at our home at the specified time. Mr. Rodriguez was very professional and very friendly and above all else quite knowledgeable in his work experience. He proceeded to do a diagnostic evaluation of the situation and ac unit. He took his time and would provide us w periodic updates. Once he finished his evaluation he proceeded to explain to us the situation of our problem and then provided 3 options by which we could choose to remedy the problem. At no time did we feel pressured to select any particular option, but we were provided w answers to questions that we had. Once he knew what we wanted done, Mr. Rodriguez proceeded to fix the problem. Again he took his time and explained to us what was being done. I would like to commend Mr. Rodriguez on his professionalism and demeanor. We are very happy with Jon Wayne Co., technician Tom Rodriguez and the work done. We intend to continue w Jon Wayne in the future.
The tech did a Super job of getting my problem fixed. Even tho it was only getting the kitchen aerator unclogged he made quick work of the task.
Also asked him to check out the aerator in the Master bath and it also was clogged and he replaced it and is now working fine n dandy
I think he did a Splendid job and he'd be welcomed back any time to take off any problems the may arise.
Thanks for sending him for my service call and a would welcome him back for any future service calls.
Had them over for both plumbing and AC. Both technicians were total professionals. The company was so on top of where their employees are that they called in advance both times to give us better time estimates. Will definitely use again!
Amazing service. Andrew came out and found the issue immediately and resolved it in no time. Really appreciate the professionalism and insight Andrew provided. Going to enroll in there membership and recommend their services to anyone needing AC, plumbing and electrical help
John Wayne has the best customer service and quality in their business. We were beyond satisfied with the professionalism and thorough explanations provided during our visit. Our needs were met and we feel confident that we will call on John Wayne if needed in the future!
Techs were up front and honest with what was wrong. Gave me options that fit my budget and took care of me same day!
Technician was very detailed. Nothing went unexplained. Very professional and courteous. Will definitely use them again.
Had an appt on Monday. They called said were running late but will be out. Around 8 at night they called said no one is going to make it out. Told them that was unacceptable and not right that someone needs to come out and they said "well I'm telling you right now no one is going out" so I had to wait another day without ac. I have no problem if a company can not get to me right a way but in over 100 degree weather and no ac dont tell me someone is and then don't but I'm just a no body so no big deal to big company. If they would have told me earlier or not over scheduled I could have went somewhere else and not had to stay in heat. They did come out the next day. The tech was good and knowledgeable however the company over charges for a part that was probably 50 bucks i paid 600 for their "knowledge and expertise". I am satisfied with the work of the tech he was great but the company should be better over all. Not everyone can afford that type of price for knowledge and no offense but any capable and willing person can learn and get certified in hvac. Maybe stronger comp is needed to regulate the industry
It's always tough when things break at your house. I was fortunate to be able to get financing thru Jon Wayne. Service tech who came was a real nice man. I appreciate his customer service.
Had a great service man Robert Castro take care of my unit, very thorough very knowledgable and explained everything to me. I appreciated his kindness to myself and my fur babies. Thank you for having such a good tech who was respectful of me working , while he did his job.
Andrew was the technician that came out to repair my AC unit. At first I was needing this company just for a second opinion due to the lack of integrity with the first opinion (Restore It Home Services) here in San Antonio TX. Andrew was able to repair my unit and also educated me on what he was doing step by step. Service was so amazing I signed up for the membership. Amazing service and business!
We were having issues with our smart thermostat provided by our security company for a second time in one month. After they refused to come look at it again and insisted it was our HVAC unit I called Jon Wayne. Within seconds Jacob was able to figure out it was a bad thermostat. We switched over to Nest and he was able to install it and have it running in a few minutes. Great, fast, and friendly service. Jacob showed us how to use Nest and answered all of our questions. Thank you!
The technicians are always professional and friendly. Edward and Joseph were excellent. Thank you JW for maintaining a standard that it no so common anymore.
Technician was knowledgeable, courteous and professional. Service performed was efficient and of high quality. I am a completely satisfied customer.
Adam was a life-saver! It s been unbearably hot in the house and none of my Mr. Slim units were working properly. Turned out to be user error, and he explained the problem and restored the ACs in no time.
The workers are polite, professional, and knowledgeable. They do a thorough job and explain what they have done, and answer all our questions.i am extremely pleased with their work.
We are still in the budgeting phase for a new A/C, so we got a quote from Brian Swisher at Jon Wayne today. He was extremely thorough, answered all of our MANY questions, & explained everything in detail. He was very professional & courteous. There was no pressure whatsoever during this estimate phase. It s obvious this company has their stuff together & provides top notch service (since they ve been in business 19 years). I do recommend including this company when you re getting quotes for a new A/C system.
I've had to use JW's service twice now, overall all issues have been resolved on each visit, but I had to rate 4 star only due to "the quality of training" between representatives. The first visit, all issues were explained and corrected to satisfy the errors. The second time out, which was today 4/9, basically the same service call as the 1st, but today service tech Noah, addressed the issues with solutions to prevent this same issue from occurring again, which I was more than happy to have those steps taken. Im not knocking the first tech, but it would be good that each tech offer the "upgrades/ solutions" and the client and choose from there. I will continue to use JW.
Service was originally scheduled for Wednesday, September 30, between 8am and 12pm. I received a call shortly after 9am informing me that it would be later in the day. At 4pm, I received another call to reschedule for Thursday, October 1 between 12pm and 4pm.
I received a call on Thursday after 3:15pm informing me that service tech was running late but would be at my home. At 5:50pm, I received another call to inform me that the service tech was on his way.
Bottom line, I very frustrated and disappointed in the way I was treated. I'll think twice next time before using or recommending Jon Wayne.
After hearing and reading all the good things about this company, I sent in a resume and filled out an application.
I was interviewed and two days later, offered a position.
When, after the weekend and two weekdays, I did not receive any further information, I emailed the hiring executive. I then received an email that stated they were rescinding they re offer.
In all my years, I ve never been treated so unprofessionally.
I am thankful that I found out how they handle their employees before I went to the trouble of hiring on.
It says a lot about a service company that treats prospective employees in this manner.
No thanks Jon Wayne. You re lack of moral fortitude is prof enough that I ll tell everyone I know how you operate.
Did a good job.. talked to me and told me what I needed to know.. just cleaned my system and fould out why the AC was leaking .... thanks
Joe, the technician was a true professional. He explained his troubleshooting efforts and showed me what was wrong with my water heater. I am grateful for his quick repair and outstanding attitude. Thank you, Joe, for your help.
Over priced after doing my tune up on my 6 year old A/C unit, the tech told me that my unit was maybe 2 weeks of not working , that it needed a new motor, turbo capacitor, surge booster compressor. I should have done my research on how much these prices cost before agreeing to it but right when he left I looked for the price of turbo dual capacitor n cost around 30$ and they charged me 238$ for the part also the surge booster compressor they charged me 311$ which cost around 30$ as well plus another 179$ for the reserve club service. All in all I payed 787$ when all I wanted was the Cooling tune up. But the tech used his pressure and scaring me about how my ac unit could give out in the next 10 days. Even though I told him that my unit was fairly new. Last time using way overpriced company. Please do your research 1st people and read the review before calling them and doing business.
I booked an appointment Sunday evening around 9:00pm, and they arrived the next day as scheduled (and called ahead 30 minutes to let me know they were on the way). They offer smaller service windows so you have a much more accurate arrival time vs a 12 hour window like other repair companies. Extremely polite and professional the entire time. Greatly appreciated and would highly recommend.
Jon Wayne team came out on Sunday ! They were early to their appointment and performed an inspection of my electrical system. The were professional and knowledgeable. Recommend.
Service was great, very knowledgeable about his work. Answer all my questions I had for him. Very friendly and nice attitude..
Thank you Thomas for the great work you did.
The technician, Ivan, was very efficient and personable. He explained what was going to be done in a very knowledgeable manner. He took care of every thing I asked for plus.
I have enjoyed this AC/Heating system every since we purchased it. Thank you for the service you provided.
Your team discovered a leak in my refrigerant, on my annual inspection. Notified us and within days got it fixed without disturbing my Wife, which is recuperating from an illness. Always professional, respectful and mindful of your work surroundings. Thank you so much for your professionalism.
Great company and very professional from the office staff to the technicians. I have only used this company once to replace a complete AC system at my house inside and out units and did a great job. They always call you up and remind you of your yearly unit inspection and tune up to keep the system running too notch all year round. I also like that they have technicians that can come out on the middle of the night if the system goes down. I certainly recommend this company although yes it's a little pricey over other companies but you do get great service making it all worth it. And not to mention the piece of mind knowing that they guarantee and back their work and products.
Had a company in Austin instal a new unit about two years ago and they did not clean wires correctly cause unit to short out. John Wayne was able to correct problem in a timely manner. Will definitely be referring my friends and family to this company.
The Jon Wayne experience has been nothing but satisfactory. The sales associate did a great job at explaining prices and service and offered a fair competitive price. The over the phone staff contacted me about my first warranty covered cleaning and maintenance without me having to re look up paperwork for details or call to set up service myself. The maintenance team was very professional and completed the task in a timely manner. I highly recommend Jon wayne for all of my A/C heater issues and recommend them to others.
Lionel was both professional and friendly. He provided quality answers to in-depth questions. Extremely knowledgable and articulate. Definitely knows his business.
The quality looks very good as does the value. I think Matt was very professional and knew his stuff.
The representative was very friendly and knowledgeable. Christopher provided options I had not considered and I appreciated that.
We agreed to replace two electrical components that were faulty.
An outdoor existing GFCI plug with cover and a single wall switch.
The technician Mark was great and have absolutely no complaints about his work. Our complaint is the bill came to $489 and Mark gave us a senior discount leaving a bill of $445. We agreed and paid the price to fix both. The next day I called Jon Wayne and they directed me to speak with Mark.
Mark called me right back and reconfirmed his and Jon Wayne pricing. We told him we would not use Jon Wayne again because of the excessive pricing.
The cost of products and service are on the high end but they have the best customer service I have ever had to deal with. Any time I had to schedule a tune up service, minor maintenance call, or major/emergency service over the last 6 years, they made me feel like I was a priority. Being a rescue club member is also a must if you run your a/c system in the Southern U.S. constantly like I do. I have saved a great deal of money over the past 6 years on all the service calls I've scheduled.
My experience with this company was great from start to finish! As soon as I put in a request for free estimate I got a call within the 15min. When David showed up to our home, he walked through everything with my husband and I. Lol he was even very patient with all my questions and explained in detail to help understand what was needed. The service is very fast! Just had the quote today and there installing tomorrow. Very pleased with my service, will definitely recommend this company to family and friends.
Charged me a $90 service fee to come out and tell me its going to cost $11,000 to clean my air ducts and register...or i can pay $25,000 and they will throw in some extra equipment and stuff. I can buy completely new AC equipment for less, and have money left over for a vacation. Complete waste of my time and they stole $90. Don't call them unless you want to REALLY over pay for work.
Using the maintenance plan for my water heater. The technician on duty explained the work in detail. It was quick and professional
I had just purchased a home and the AC went out in less than a week. My home warranty did not cover it. From the very first call the customer service was amazing. Rose was very polite and helpful and was able to get someone out quickly. Dylan came to assess the AC unit and offered so much information about the system I had. He was polite, professional and able to offer lots of information to make my decision to purchase a new system very simple. The 3 gentleman who came out to install were also very polite and professional and got everything installed in a timely manner. I m very thankful for the outstanding customer service and professionalism during a stressful and difficult time.
I called Jon Wayne for a maintenance service on my A/C. The technician Carlo was very professional and thorough. Overall I was very pleased with the service and professionalism. I look forward to using Jon Wayne for any future service. Highly recommended.
Travis completed yearly maintenance and replaced filter. He also checked for microbial growth, checked heat strips, airflow, etc. and made other multiple system checks inside and on outside equipment as well. He explained everything and was very helpful and knowledgeable and professional. He did an excellent job. He recommended I renew my annual Silver service maintenance, which I will.
Narciso was professional, knowledgeable and an overall wonderful representation of what quality in service looks like. He was attentive to each of my questions and personable with both me and my family. Narciso's work ethic and character is a definite sell to your brand.
I had 3 techs come to my house John, Jeremy and Joel. They removed my previous Goodman 3.5 ton heat pump and replaced it with a 4 ton American Pride heat pump which is a rebranded Goodman 16 seer. They increased the air return size to a 30x30 which required a new plenum to be installed. Long story short they did a fantastic job! When they started it up around 5 pm it was right around 8 hours from the start of the install at 9am I immediately felt the air moving through the house. Within an hour the house temp dropped to my desired temperature. I checked all the vents with my temp gun and all vent were within 1 degree blowing at 54 degrees. The sales rep Jake that came out did a great job also in his presentation of the system options and wasn t pushy when I wanted to make some changes like keeping my Ecobee thermostat instead of their smart option. I m completely confident that my new HVAC will keep me cool in the summer and warm in the winter. The price is a premium compared to other companies but the professionalism and future support I m sure will be well worth it.
Water heater went out Monday when the cold weather had kicked in. Contacted Jon Wayne and they had a technician out as soon as it was safe. Amazing service and professionalism from Joe and the Jon Wayne team.
Came out, were late, and didnt find the problem I was having. Spent more time trying to sell a service agreement than servicing.
A day later teacher stopped working and now I am sweating like a pig. Unit is 6 months old... very frustrating.
Had Jeff from John Wayne out to give a estimate to install a soft water system in our home. Gave me a quote for a loop and system that would be needed. Jeff tested the water which is very hard as it is a well. Jeff was very professional and knowledge about what had to be done to get a system that would handle our water c. I would recommend this company any day of the week and will be calling them to get this dine. Thank you Jeff and John Wayne.
In such a time of great need, I was appreciative that someone was able to come out to assess our water leak. Even though a solution is pending, we were pleased with the professional manner of the service member.
Office staffis not aware of what services are available
Plumber sent was very good and his service was excellent (Troy), there was an issue with scheduling.
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