Jon Wayne technician (Tom Rodriguez) called prior...

Jon Wayne technician (Tom Rodriguez) called prior to showing up at our home at the specified time. Mr. Rodriguez was very professional and very friendly and above all else quite knowledgeable in his work experience. He proceeded to do a diagnostic evaluation of the situation and ac unit. He took his time and would provide us w periodic updates. Once he finished his evaluation he proceeded to explain to us the situation of our problem and then provided 3 options by which we could choose to remedy the problem. At no time did we feel pressured to select any particular option, but we were provided w answers to questions that we had. Once he knew what we wanted done, Mr. Rodriguez proceeded to fix the problem. Again he took his time and explained to us what was being done. I would like to commend Mr. Rodriguez on his professionalism and demeanor. We are very happy with Jon Wayne Co., technician Tom Rodriguez and the work done. We intend to continue w Jon Wayne in the future.