I've had to use JW's service twice now, overall al...

I've had to use JW's service twice now, overall all issues have been resolved on each visit, but I had to rate 4 star only due to "the quality of training" between representatives. The first visit, all issues were explained and corrected to satisfy the errors. The second time out, which was today 4/9, basically the same service call as the 1st, but today service tech Noah, addressed the issues with solutions to prevent this same issue from occurring again, which I was more than happy to have those steps taken. Im not knocking the first tech, but it would be good that each tech offer the "upgrades/ solutions" and the client and choose from there. I will continue to use JW.