John Moore Services Reviews

He was professional and answered every question I had.

Fred is a great man to talk to about your plumbing needs. He explains everything very well . A true pro. Plumber

Called because downstairs heating unit stopped working. The technician Reda Hamilou thoroughly explained problem and repair process and answered related questions. We were very pleased with his work and professionalism.

he was here before time expected and did a good job,

They performed my annual service on my tankless water heater. Technician arrived when expected and explained what was needed annually to maintain the tankless heater, the builder never told me any of this.

I like that they offer a free estimate. The technician was polite and explained thoroughly what our issue was and our options.

Added 3 electrical circuits - involved running wires from opposite side of house to other. Work was performed relatively quickly and they cleaned up after themselves. Very positive, pleasant, respectful techs. I would recommend them.

Great job fixing a major problem that so called home warranty hired "electricians" refused to acknowledge or fix. Fast Professional service.

Just want to say thank you Jaime for coming out today. Jaime was very helpful and nice answered my questions give me some more info thank you John Moore

I needed 3 leaking valves replaced at my condo. John Moore sent Darrel K. I couldn't have asked for a better plumber. He was on time very knowledgeable and he finished ahead of schedule.

Joshua was amazing! He explained our electrical matters so clearly. He was on time and timely. Very professional.

Excellent service and highest quality of professionalism!! Straightforward and very informative of recommendations etc....solved our heating issue in an hr!!! Highly highly recommend Pete!!!

Thank you for coming out so quickly. Very prompt and professional service. Kiel did an outstanding job addressing the issue we were having and fixing the problem for us.

Electrician services. Very pleased with all aspects of experience including same day 4-hr response time.

Excellent service. Mr. Wade was very knowledgeable and professional. Loved doing business with him and John Moore.

excellent service from Andrew Estrada with John Moore.

Went above and beyond to do a great job and he did. Very knowledgeable and answered all our questions.

Troy Watts of John Moore Plumbing came to our home to provide a bid / quote for re-piping our galvanized plumbing with PEX piping. Troy was prompt, professional and extremely knowledgeable about our re-piping needs. He answered all of our questions and provided several options for addressing our re-piping plumbing requirements. I would definitely recommend John Moore for providing a quality based quote on a re-piping project.

After soliciting several bids from different plumbing companies, we selected John Moore. The USA products utilized, pricing, warranty, & financing options were major contributors to our selection decision. Clint & John were the John Moore team that subsequently did the re-piping of our entire home. They were outstanding! Over a period of 4 days, they did quality professional work that completely met & exceeded our expectations of the re-piping project. I would strongly recommend John Moore Plumbing for any full home re-piping requirements.

Tom Lee arrived promptly at our home to evaluate an air conditioning problem. He resolved that issue efficiently and inspected two other units at no charge while giving us some very good advice on maintenance going forward. The first issue was under warranty so the entire service call cost me nothing. Very impressed with Tom and John Moore Services.

John Moore price structure: $69 trip charge + $340 overhead recovery + cost of the actual work done.
About the tech, Mr. John Cantu: Argumentative!
An obnoxious person who was the main reason I did not hire John Moore for the job. When I asked for an explanation about the 3-times the fair market price quoted, Mr. Cantu said that anybody with one truck can do the job but John Moore has newer trucks and higher overhead therefore the cost to hire John Moore was.. well, More! During the conversation Mr. Cantu also said, sir, you don t know how a business is run . I must mention that I own three business but Mr. Cantu just guessed that I was unaware of the business basics.
About the company, John Moore: Price structure is extremely high. Their prices start with a trip cost plus a minimum basic service cost. In my case $69.00 trip charge + minimum starting point of the plumbing quote was $340 then the rest is billed above that. In other words, if we take Mr. Cantu s remarks into account, $69 trip charge + $340 overhead recovery + cost of the actual work done.
Buyer Beware!
I ended up hiring ELL-DEE plumbing, a local family owned operation. Good, honest, courteous, professional guys and reasonably priced quality work.

Actually this was an unnecessary trip per our fault. At the time I was speaking to the dispatcher I should have stayed on longer and told her that my husband had discovered he had installed a faucet cartridge incorrectly and when he went to take a shower realized if he turned it the opposite direction we had plenty of hot water. We did not know John Moore was coming but thankfully I met him right as he pulled up to the door and everything seems to be okay now thank you.

Roman did a great job. He performed some roof repair and installed 2 rooftop solar attic fans. He is very knowledgeable and personable.

Christian was amazing . He heard me out , made me feel comfortable , and quotes me without any issues . He was fast and I felt his services were reliable , helpful , and exactly what I asked for . Thank you .

Mr. Hamilton had been to my home before to work on my air condition. He was very professional then, and when I needed him to come out again, he was still that way. He fixed the problem explaining that eventually I will have to replace .y air condition unit. He quoted us prices and gave us options. Thank you John Moore!!

Great fast upfront service. No charge until the diagnosis is complete. Then i find out it's covered under 10yr warranty so the service and repair WAS FREE! Talk about a win. Very satisfied. Now i will be singing with the John Moore commercial instead of being frustrated by another jingle.

Larry Munguia has been providing services for over a year for our Pest Control. Larry is very professional, attentive, and thorough. I would highly recommend him and John Moore. We use them for other services as well.

Unreliable. We took off work, No show, no call More expensive than most.Kim in pest has nasty attitude

William Brooks, HVAC senior technician, did a great job. I had a new unit installed and the heat kept tripping the breaker. As soon as the problem was explained to him he stated that he was pretty sure he knew what the problem was. He was correct and had it fixed in a very short period of time! I have used John Moore Services several times and will never hesitate to recommend them to anyone.

They came when they said they would and got the A/C running quickly with a refrigerant fill up.

Thank you for the great and prompt service on a hot August day!

Very friendly, effective, and flexible service! Highly recommended!

Third service from John Moore. Today, Abel did an amazing job replacing 3 faucets. He explained his work and what he has done. He also gave me a $50 gift card. John Moore always send professional guys to do the service. Til next time!

Miguel was very helpful in explaining my options, and demonstrated how to drain my water heater. There is an undeniable quality to the services John Moore provides, and Miguel is an excellent example.

Father (80 yrs old) purchased and had John Moore install a brand new A/C & Heat System ($10,000) in 8/2013. John Moore took total advantage of my Father! Technicians arrived @ 3 pm and were here until 2 am b/c they couldn't get it to work once installed. They refused to leave and return the next day. Were supposed to provide portable A/C units to get us through the night; did not have them on truck. Reinforcements called, it took six monkeys to screw in a light bulb. Called Customer Care to report and request for someone to come out an re-inspect system to make sure all was correct; never heard back from them. Father passed 4/1/16; home flooded 4/18/16; as his daughter I'm still recovering. Today, 7/7/16, I scheduled a $69 service call and the Technician immediately pointed out all the flaws from installation; algae on the inside; etc., he wanted to nickel & dime me for everything that should have been done by John Moore upon installation instead of "free" as a corrective courtesy. And, he made excuses for why he couldn't go under my house to reconnect the transfer lines to my converter box (e.g., too old, didn't have coveralls, flat out didn't want to go under house). Called John Moore to address service call, technician and the fact that NOTHING was fixed and he didn't even put my system back together as he found it (left undone). I got referred to Customer Care, which can and will do NOTHING for you. Technician wants payment for NOTHING! I will never use John Moore again and I will tell everyone I know that they are a RIP OFF!!! Oh, my favorite part, Customer Care calls after-the-fact and puts everything on my Dad for lack of maintenance of system over the three years he was alive!!! REALLY!!!

He was very knowledgeable, thorough & professional. Great experience. Thank you!

was able to schedule our appointment for the next day and our tech Roman came out and did a thorough and professional job and gave us an estimate with 3 options

Pete Castelo was amazing. Very honest, saved me time and money with my new construction project. Answered every question I had with great detail.

Very helpful and knowledgeable. Fixed the issue in a timely manner.

Hey John Moore, You guy's are the greatest ! ! ! !The that did our floors, Man ! I think he must be able to walk on water ! My house looks awesome ! ! ! Thanks again John Moore !,! ! You guy's are the best ! ! !

Horrible!!!! I don't recommend John Moore to anyone... customers service gave me and my wife the run around promising call backs that we never got. We purchased a A/C unit for $6000 in 2013 from JM and thought we would get great service and unit fixed for a reasonable price, not so the price to fix the unit was way more than we expected even with the warranty. Very disappointed with the way we where treated...we also asked for refund and we still have not received the money into our account. I work in the hospitality business and JM customer service could learn a thing or two from us....

Derrick and his team are the best! Extreme command of his profession, show of knowledge and patience. I would recommend him every
time. The junior wireman who accompanied him showed enthusiasm for his work and is already years ahead of his time!

I just had them give me an estimate. And despite the fact that I slept through our appointment time and Roman ended up dealing with a roommate that was not expecting him, he was very professional and managed to communicate needed info to me via email and a follow up phone call. Nothing but good to say regarding Roman. Thank you very much.

Russell detected the hot water heater problem immediately and corrected it. He gave his recommendations for regular servicing to prevent future problems. He showed me and explained it in a way that I can check for myself. He helped with other issues while in the attic such as rodents and air filters. I felt that he was knowledgeable but was not a pushy sales guy. I will call him directly for any other home problems.

Felipe did an excellent job. He was professional and knowledgeable.

The tech, Russel
I were inform step by step on what had to be done.
All in a nut shell !!!!!!!! He is an fantastic person.

Thanks JohnMoore service

and Renae James, customer service Rep.
they are real professionals.

The service repairman was efficient, knowledgeable, and thorough in assessing the problem and correcting it.

Charles James did a great job of doing a 6 month inspection on our AC unit. I highly recommend John Moore Services for every 6 month inspections of heating and cooling systems.

Mr. Charles James from John Moore Services did a home Air Conditioning inspection. he was vary informative took pictures of what he did and explained why and how to address any problem i have or may be coming up in the near future. with just a little bit of advice we can now feel the house already cooling. Thanks Mr. James.

Very horrible services. Their customer service is bad, I will never use this company again.

Yes! AC work can be expensive. What's worse is the dishonesty amongst some HVAC workers. If you don't know...sometimes can fall prey to it. Refreshing to run into a company with professionals like Jaime who lays out the good and bad while providing multiple choices. Thanks John Moore!!

Fast, informative, friendly and the list could go on.

Plumber was early, polite, and efficient. Explained everything well, and he was done quickly. Very happy with the drain clean service.

Mr. Charles James was very professional and completed the job in record time.

Called for a clogged toilet and 1day later it was stopped up again.. The tech was nice though

Couldn't ask for a better experience. Pete was helpful and friendly, and explained all the options. Definitely feeling good about my new unit and looking forward to working with him in the future.

My ac stopped worked so I called John Moore and a technician was scheduled for the next day. The technician arrived, took the panel off the outside ac unit and said that the compressor was overheating causing the cut off to activate. He said I needed a whole new unit (he checked nothing else apart from putting a meter on). He then went into my attic, checked around and said I had 2 choices, a complete replacement (unit, ducts, collars, furnace @ over $16000 or the same without changing the furnace @ over $13000. He immediately had his financial person call me but my credit wasn't good enough so he left. Before he left though he told me that if the unit overheats it will take several hours for it to cool down before I can reset it.
Sure enough, that afternoon it tripped again but within 10 minutes I had it running again so I called in a second opinion.
Another AC guy came over late that evening and found that the only problem was that the outside unit was so dirty that it was stopping airflow causing the unit to seriously overheat. He also said that the cutoff switch wasn't directly connected to the compressor so the compressor heat would not cause the cutoff to trip. He said that the John Moore guys was talking BS.
He spent 20 minutes with a hose cleaning the side vents on the unit and immediately the unit cooled down and inside the house the temperature difference was almost immediate.
He then checked the rest of the unit and found that the dirt was the only problem.
So he charged me $134 for a 8pm Friday night callout and fix.
He asked me if the John Moore technician had said about the dirt and I said no, as he had not even mentioned it.
He said that he came across John Moore doing the same scam all the time and while we were speaking he received a call from a 70 yr old woman who had just been told the same thing from John moore.
With all their adverts they come across as a company who had high moral values when in reality they want to get as much money from you as possible regardless of what you actually need.
Outcome of this story, get a second opinion after getting a quote from John Moore (or don't even use them) plus wash all the dirt from the sides of your unit 2 or 3 times per year (the sides are like a car radiator and you want those metal fins as clean as possible).
To say I'm disappointed with John Moore is an understatement and I will tell everyone from now on to avoid them like the plague.

Top notch company. You can tell they treat their employees well.

They are trying to take advantage of my mother who is a senior who has worked hard for everything in her life. I am contacting BBB FTC and also contacting an attorney. See you in court John Moore.

Willie was very courteous and well experienced in his field we appreciate his work & help.

Christian was very professional and explained everything thoroughly and in terms that I could understand. Will definitely call on them again if needed!

John Rowland was very professional and personable. Easy to talk to and very knowledgable about the profession. Sent me a quote in a matter of seconds. Hope he's the individual that comes back to do my repair. Thanks Mr. Rowland.

An HVAC and Heating check was performed. Very informative and professional! Very great and timely experience.

He was very thorough, and he explained the issue and my options.

Very good experience, very friendly tech. Explained options very well, completed work very quickly. Would defin ask for this tech again.

I called for 2 different types of services. From the person who took my call to the followup calls. I was blown away. Very professional and knowledgeable techs. Very detailed in explaining what the problem is what caused it and what needs to be done in detail to fix it.
These guys are the go to guys.. that jingle was genius ..i recommend John Moore

Derric Briscoe was our John Moore electrician and he was most professional, thorough, knowledgeable, efficient and friendly. He identified a potential hazard that he remedied as well as installing an additional circuit as we requested. His skills solved the problem in our 126 year old home and we would definitely employ him again.

John Moore Services installed a new power outlet above our fire place for a new wall mount TV. Crew was fast and professional.

Awesome service! Kevin and Mike and their crews were very helpful in working with me for the new water heater, toilets, extermination and financing. Great guys. Thanks. Marsha

Abel was professional, highly knowledgeable, and courteous. He explained the needed service very well.

Hunter was very profesional, good manners he understood the problem immediately. I will use John Moore again, specially I recommend Hunter! Good Job!

Fast, kind, and professional. I'll definitely call them again.

We are very satisfied with John Moore 's work.and Leonard Citizen was very pleasant to be in our home

Well try to sell you stuff you do not need . Straight crooks. Got a second opinion and the problem that was quoted to me was not even the problem. Almost made a costly mistake...

He was very thorough! Very professional. reviewing quote with spouse

Hired an electrician (see John Moore salesperson) came in to fix two special z-wave switches and one timer switch that we were having some trouble installing. $1,000 and three days later I no longer had z-wave switches or motion installed and the guy basically disappeared. Called John Moore to complain to be told I would have a quality control specialist calling me to set up an appointment. This never happened and when I called 45 days later and after getting it fixed by another company later to check in on this John Moore informed me it was my fault for not checking in on the visit and there was nothing further they could do. The other electrician cost only a couple hundred dollars.

Long story short find a local guy that won't try to rip you off and actually cares about the work they do, not some big company with 500 technicians out there trying to upcharge the customer

David Lawrence did a professional job in a timley manner and left everything as he found it.

Charles is always great to work with. Very professional and takes the time to explain everything to ensure that I understand. He also shows that you stand behind your work and are there to provide services when needed. He is an excellent representation of your company values.

David went above and beyond in dangerous weather to get the heat on and the job done.
A single mother and her six yr old son were in danger. I appreciate all he did.

Victor was knowledgeable, quick and efficient. He identified the problem and corrected the situation quickly.

The WORST customer service I have experienced in a long time. I contacted John Moore because I know they have serviced Houston for many years. I made an appointment weeks ago to have my Ac unit inspected and tuned up. I took off work today for my appointment that was supposed to be between 10 am and 2 pm. At 10, they called to confirm my appointment, I had to correct them on the time. At 2 they called to say they were running behind and asked if I would like to reschedule. I told them no because I took off work, I would wait. At 4 I called to check in and they said my appointment was cancelled because I didn't answer their calls at 10 and 2. I informed him that was incorrect and I did answer. He told me he couldn't help me so I asked to speak to a manager. Roderick got on the phone and said they would "squeeze" me in. When I called back at 6 pm to check in, they told me I wasn't scheduled until October. Once again, I got a manager and they promised to be out tonight. I called at 8 pm to make sure they were still coming, the man that answered had no idea what I was talking about so he gave me to Michelle at dispatch. She said no one was coming because several of their vehicles were broken down and there service technicians were all too sick from the heat. Was she even going to call and tell me no one was coming? Not once did anyone apologize to me. Roderick was rude and unhelpful and the same can be said about Michelle. When I called at 4 the guy on the phone told me there were still 83 appointments on the board and most wouldn't be seen today. What a crappy company , I'll never call them again. What a wasted day!

My service professional was Christian L. He was very informative, courteous, and professional. He worked quickly and efficiently. I highly recommend him! Great job!

Sky Tiwater was very professional and courteous. He explained everything thoroughly and showed me pics of our issues and sent them to me to show my husband. He also was more than happy to speak to my husband on the phone to explain everything to him. Would definitely recommend!

David Lawrence with John Moore managed the team and took care of my home during the complete repiping of my home. He treated my home with loving care, and responded to me so quickly. He recognized problems, and contacted me in regards to issues as he discovered me, and texted me every day when he arrived and when he left. He showed up on a Saturday when I was freaking out, and he took care of all the small issues that arise when you have a contractor lead. It cost me more to use John Moore, but the team with David Lawrence was the best. and I would highly recommend them again.

The technician was polite and thorough. It's just the company was charging too much to replace the breaker box. FYI is two thousand dollars cheaper than John Moore. I'll go with FYI.

Thank you, Henry Tamacas, you took the time to explain to my elderly parents how all the work was going to be done. You made them feel in good hands with John Moore. Next time they would ask for you to came back to advise them again.

Donald was great. He was professional, courteous and at same time warm and friendly. Should I need your services again, I would want Donald.

Willie gave us estimates and was very thorough in explaining our options. He was professional and pleasant!

Michael B. installed a new faucet. He was very professional and personable, and he communicated everything very well.

All my bathroom drains were stopped up. I got them draining again, but I suspected they were only partially open, so I called for an estimate. John Moore only does in-person estimates, but it's no charge. I was able to get an appointment quickly, and I really liked that they sent the name and picture of the plumber. It made me feel safer. He arrived on time and was very professional and knowledgeable. He gave me full answers on my options and the costs of each option, and he answered all my questions. I balked at the price, and he offered a very reasonable financing option. I think the prices were a little high (which I expected because John Moore seems to be a top tier company), so I took off one star. When I declined their services I appreciated very much that he did not pressure me on it.

Pete was very professional and explained exactly what was needed to get our gas heater to operate safely and efficiently. We will call John Moore Services and request Pete as our service technician again. Very pleased and highly satisfied.