Horrible!!!! I don't recommend John Moore to anyon...

Horrible!!!! I don't recommend John Moore to anyone... customers service gave me and my wife the run around promising call backs that we never got. We purchased a A/C unit for $6000 in 2013 from JM and thought we would get great service and unit fixed for a reasonable price, not so the price to fix the unit was way more than we expected even with the warranty. Very disappointed with the way we where treated...we also asked for refund and we still have not received the money into our account. I work in the hospitality business and JM customer service could learn a thing or two from us....