John Moore Services Reviews

Derick came by the house and walked me through the process of what was being done. The process was quick efficient and extremely professional. Would recommend this company to everyone

Jaime Centeno was excellent! Great Customer Service! Arrived on time and called before he came out. He got on top of the roof and checked the HVAC system for rproblem. Found problem, gave us estimates! Waiting on insurance adjusters to come out ! He also checked out other things with the unit! He did an excellent job! We will continue to use John Moore because of excellent service they provide! There service to repair with their warranty put in place really helps the Customer! Thank you John Moore for excellent employees!

Very pleased with Michael's explanations of our A/C system

I called them to get their free estimate on a new ac unit. I was informed that there would be a 65.00 dollar trip charge for them to come out to get my free estimate. I asked why are you charging me when it is supposed to be free. They said if I went with them on the ac unit they would wave the charge. That's not free it's false advertising. I will never call them again.

Russell was very knowable and professional at the job he does

We are very pleased with the John Moore team that updated my bathroom with a new tub and tile installation. Nelson Pena was the last of the team to re-construct the wall and finish the tub installation. He did an excellent job with the tile/tub installation. Thank you John Moore.

Service was great, very knowledgeable, able to run set up and answers questions and really being honest with everything. Great technician.

He found the problem within a minute and corrected the problem.

Had a problem with the bathtub plumbing. When we turned on the shower the pipes would shake. John Moore quoted us $1900 and said that it's a 3 person job that will take all day and that they had to take apart shower tiles etc. We called another plumber who quoted us $175 and fixed the problem in less than an hour by himself!!!! The only problem was that we needed new shower fixtures. He warned us that John Moore has a lot of lawsuits because of their unfair practices.

I saw their commercial and thought I would give them a try for a free plumbing estimate. They gave me a time and date and never showed up. When I called to see why their excuse I was on the next date schedule. Wow really I wanted to waste my time waiting for them in the specific date THEY gave me. If this is the representation of getting a new client they already lost one.

Between the electrician Derric and the office staff, everything about John Moore was easier and more professional than we could have hoped for. Will be using them for anything that comes up without a doubt!

Dino did a super job of repairing our air conditioner!! He was very courteous and explained everything in great detail that even a layman like me could understand!! Fyi, we have always had good service from John Moore!!

Was just in time our grandsons are coming by today they Will be surprised
Thank you very much for the plants

Technician was very polite and explained the issue with our water heater clearly and concisely. Since it was determined we originally used another company and the water heater was still under their warranty, to save money, we went with the other company for water heater replacement. In the future, due to professionalism and courtesy, we will contact this company for other plumbing issues.

Very happy with the professional service I recieved. Everything was fine and fast. Very knowledgeable people

I have used John Moore on several occasions, including replacing my A/C and furnace, and have been pleased with the work. The work has always been done on time and within the estimate, and all of the employees have been prompt, courteous and efficient, from scheduling to estimate to work to cleanup. I recommend them and would use them again.

Very pleased with Fred Collazo prompt and professional and did a great job even in this heat

On time, great communication, and worked hard until all my issues were addressed. Would highly recommend

Excellent service we've used John Moore before and will use them again. Very professional service. One more excellent job!

Khalil and Justin were amazing...efficient, really nice, and very good at their jobs! It was a pleasure having these professionals in my home! They did great work! And Rey was so easy to talk with. I really enjoyed working with these men! Thanks, John Moore, for sending your best!!!

Great experience. Tech seemed honest about assessment of a/c unit. He was professional and took needed precautions to come in my home.

Typical John Moore dependability, quick response, technician arrived exactly on time. Very professional and knowledgeable, outlined all available options and quoted all prices before performing work.

Had exterminator service. It was timely and Kelton was professional. I would recommend to friends

The tech was very knowledgeable and helpful
explaining everything that would be done and giving me options. We will be getting a couple more estimates and will get back to your company shortly. Thank you.

Johnny helped me out. He was very nice and professional. He came in and diagnosed the problem fast and explained to me everything I needed to know and answered all my questions. It was a good experience.

Cameron, with John Moore Services, was the first plumber to respond to our request to fix leaking pipe. He then followed up with an estimate and timing for replacement of all galvanized pipe (which we had planned before the big freeze). Cameron was very professional & friendly, was on time and clearly communicated options. Looking forward to completing the repipe project.

Fisnick was extremely competent, knowledge and helpful. He diagnosed the problem and fixed my sink drainage clog in under 5 minutes! He also was able to answer all my questions. Definitely recommend!

The quotes that I was given by this company were disappointingly high, as in 3-4 times higher than what I got from everywhere else kind of high (elevating the cost from approximately $5,000 into the $20,000 range).

It's not that their diagnosis was incorrect (indeed, subsequent diagnoses have been right on target), but I am of the opinion that not only did they try to sell more than was needed to fix the problem, but at much higher prices than was reasonable.

A company representative can be seen responding to many of these reviews, stating that they always offer customers low, mid, and high range quotes (Immediate Fix, Better Option, Best Option). This appears to be true (from my experience), but is falsely representative of their lack of reasonable pricing. Even their default low quote was approximately 2.5 to 3 times higher than market average. By my web research they are charging far over average market price on HVAC parts and modules.

I don't believe that this company has the best interests of the customer at heart. My recommendation is to take your business elsewhere and save yourself a good deal of money.

Their text messages with photos prepared us and gave us confidence about who was coming. Very knowledgeable about this and communicated well. Only reason 4 not 5 is too expensive . Just can t afford it right now. Best wishes

Awesome service! Daniel Hodges did an amazing job!!

HVAC system found to be not operational due to diagnostic component failure. Mr Mufasta explained the situation and offered several resolution possibilities. He was very professional and took his role very seriously, but also with a personal and reassuring attitude to find the best solution with the most benefit to our home. We appreciated his analysis and recommendation.

Very good service in this company, Jaime is an excellent professional employee, attentive and has a lot of information and experience to answer any questions.

Mr David Beard was so awesome . He did not laugh at the fact that my kitchen light had been on for awhile and would not shut off, Ok 3 years and I called no one to fix.

David told me what the problem was. He fixed it and performed a diagnostic.

When I'm ready I'll call him back to do other needed work.

It is hard for a widow sometimes. He was very Professional and Personable. Will use David and John Moore again. Netta B.



Mr. Reginald Kiser Jr was very professional and knowledgeable about what I needed to repair.

He inspected and completed the job in such a short time span. He educated me on the pipes and why they needed to be switched out.

He called others to schedule more inspection work. His calm demeanor kept me from being overwhelmed.

I will use Reginald and John Moore again
Netta B.

Very responsive and professional, and I felt I was dealing with a company that would stand behind their work and be around the next 10 years to honor their promised warranty.

Anthony was on time and very efficient. Will use again in the future.

Josh was professional and kind. He didn't find any leaks but did recommend the next level service which would inspect for moisture. Great guy!

Leo Delacerda was great! He took his time and explained everything in detail and answered all of my many questions. Thanks!

Very thorough and explained issue clearly. We will use again.

Job well done, very friendly and efficient services. I recommend his services a lot.

Overpriced!!!!! Claims to be by the book but seems to be the most expensive and not necessarily the best or economical options for their client. Really wanted to replace entire unit with most expensive brands when unit could have been repaired. A true waste of time and money. Will NOT ever call again or recommend them to anyone.

I have clogged AC drain lines. Pete spent some much time explaining to me how to maintain clear lines, how to reduce humidity in my house and better ventilation in my attic. I would highly recommend them and will use them again.

Great job. Great guys. Very happy. Installed a constant hot water circulation device. And added an electrical outlet in the attic

John Moore came out for a water line issue. They offered a free pest inspection with the service. The inspector was here early the next day and found termites. While the termites were treated, they found water corrosion on the pipes in attic due to the age of my house. John Moore offered a flexible payment option due to medical bills and were very generous. All of their employees were great to work with for these issues. I have received multiple follow up calls to check on the services preformed.

I'm curious why we were quoted 10K to dig up and replace our sewer line. Isn't that a bit extreme even if it does run under a tree?

He was on time and seem to know what he was during. Very happy with his service.

Dino the technician was prompt and pleasant and answered all my questions. He did a great job.

I have called upon John Moore services a number of times. They have always provided professional services. Will call on them in the future should the need arise.

Jason was great! Great personality and fun to be around. Overall very knowledable with the product and helping me fix my Nest learning thermostat!

Kiel was professional and extremely polite. The coil had to be ordered but in the meantime he did everything possible to make it comfortable until the part arrives.

MY EXPERIENCE WAS EXCELLENT...JOSE GAVE ME DETAIL BY DETAIL ON WHAT WAS HAPPENING TO MY UNIT. HE EVEN GAVE ME SUGGESTIONS O HOW TO MANAGE AND THE UPKEEP OF MY UNIT. HE TOOK HIS TIME AND EXPLAINED EVERYTHING TO ME. HE'S A GREAT PERSON IN GENERAL. THESE DAYS YOU DON'T FIND HONEST PEOPLE BUT I'VE FOUND ONE!!!!!!! GIVE JOSE P. A (10).....HE'S THE BEST!!1 :)

The tech was very knowledgeable, respectful and professional. I trust John Moore.

Alex was very prompt, professional and very knowledgeable of the subject matter. I am very happy with his presentation.

He was very professional and took time to answer all my questions. I'm very happy and will recommend to my friends and family.

I simply had an estimate prepared for my Downstairs A/C Unit. Jaime was very kind and professional, and understood my concerns.

Roman, my service technician was professional, experienced, knowledgeable and so friendly. I fully trust him to do the work that is necessary in a perfect and timely manner, I seriously recommend John Moore for all your service needs.

Great. Tech very knowledgeable and informative. Also very polite.

Miguel S. made out in the pouring rain today. Thank you. Appreciate the explanation and pictures of the problem and solution. Great guy.

It was a great experience. I had a few estimates quoted for me and Sky was knowledgable and very polite and respectful. I look forward to doing business with this company.

The technicians at John Moore services are always great. They fix it right the first time. I have always been very pleased with their service and have used them many times for many repair and maintenance items in my home. Daniel arrived and promptly fixed my faucet in short order. I highly recommend John Moore Services!

Javier is a very professional man. His Estimate for a plumbing job is very fair and as soon as we are able we will call back with a green light to do the plumbing job. Thank you John Moore Services!

Your service person, Alex Phalcon was polite , knowledgeable, & informative Thank you for his service.*

Alex Warren (of John Moore) was very pleasant and professional. He took no time at all to let us know what was going on and our alternatives and we were very happy and satisfied with the service. This is the first time we use John Moore s but we will definitely use them again.

From the phone personnel who handled my incoming request to the technicians did a great worry free job well done. Just call John Moore no worries and great value for the money.

The technician was on time, courteous, pleasant, and knew what he was doing. I had diagnosed the problem, so all he had to do was run a snake down the condenser pan drain line to fix it. It took him about ten minutes. No more seepage, or condensation in the duct. The only negative point that I might cite is, the service call was a little, " Pricey," for ten minutes of labor, and running a snake through a drain line..

Good service. Unfortunately for me a plumber has to be called to finish the job.

My house was gutted due to Hurricane Harvey.

My next steps are getting a new AC, and then plumbing, insulation, sheetrock & paint..

I thought it would be pretty easy to call, schedule an appointment & have a rep out to tell me what I need, give me a quote & have a new ac system installed. I WAS WRONG..!

Instead, these guys wasted my time.. Twice.. and it won't happen again.. Hopefully you dont give them the opportunity to waste your time either..

I scheduled an appointment between 4 and 8. Then the technician called to say he wanted to reschedule my appt., due to other customers priorities that were more important. WE HAD AN APPOINTMENT SCHEDULED...!

An error I made, was calling the company back today, to see if I can get another appointment w another tech.. and I kid you not.. the representative tells me they can not install new duct work if the old duct work isn't still in place. Of course it's not there.. it was all flooded & removed during the demolition..

John Moore AC has wasted my time & lost another customer.. I'll go with a smaller company who actually has time for their customers..

"Cant reinstall new duct work bc the old isn't there anymore".... that's what ac companies do.. idiots..

Service person arrived in a timely manner, diagnosed the problem and fixed it under 3o minutes.

Miguel came out and looked at the plumbing issues I had. He fixed the first problem easily. He gave me the info I need to resolve the second issue. He didn't even charge me! Great customer service! Will do business with them in the future.

The technicians arrived on time (before I was up even...lol) and started preparing promptly. They quickly got to work after they had laid out all of the tools and equipment needed to complete the job. They worked diligently to install the new water heater properly. A supervisor came over to inspect or check their work. The installation took maybe 2.5 hours or so. They were gone before 11AM.

Mr.Marvin Hernandez did an Outstanding Job working and repairing walls, floors and painting.Also installing vanity along with commode sections. Waiting for Plummer to complete Wednesday morning... Mr.Hernandez was very Professional show common courteously and is a team player. Myself and My Mother truly appreciate a Job well Done..
Thank You so much

Very very disappointed with the company. Bought a complete A/C unit less then 4 years ago for almost 8k. The compressor went out apparently few days ago. The tech stated that we have a 10 year warranty on the part and then came back and quoted us $2100 to replace it! Really, seriously!?!? What kind of a business practice is this?! So John Moore is charging $1000/hour for Labour to do a 2 hour job??!! The part being under warranty is complete b/s, they practically make you pay for the new compressor under "labour" and think people are stupid?!?
Did not allow to complete the job and will never work with them again!
Highway robbery!!!

Charles Burnell was friendly, professional and knowledgeable.

Michael was very knowledgeable about John Moore s duct cleaning service and the benefits to indoor air quality. He explained exactly how the service would be performed and was very transparent about what I would be getting. I would recommend Michael and his team.

Leo was very helpful and honest. He explained the issue and had the right solution. He also suggested preventative measures.
Please reach out to Leo for an honest work

Rey was very professional in his approach- he provided 3 routes to a solution but the price was completely off! Too high!

I've used John Moore before, this experience with Mr. Mize was excellent. Great service, great representation, awesome both times i've called on them. Definitely recommend.

Dino did an exceptional job this afternoon. We had hvac services and was able to find the best solution for the problem. I highly recommend his services for your ac problems.

He was way to friendly did a lot of flirting and then came in with out a mask and gave me a price of $ 3 hundred and something and wrote down a bigger amount in the paper work wouldn t what he back ever please

Service man came a bit early because he knew the AC was out. Really appreciated that.

Great service from Henry Tamacas. Air conditioning repairs are always tense for a homeowner, but he did a great, efficient job!

Although someone incorrectly installed my unit. Larry showed empathy and compassion for my issue. He was very intelligible about products and services. He wore his mask....very respectful. I would definitely use John Moore Services again. They gave me 3 options to resolve 1 issue.

Johnny Sanchez was courteous helpful insightful and a super 5 star moores employee. Would def call him back. Carolyn boone

Leo took the time to communicate with us about the appliances and explained what needed to be done. He answered every question & helped us make an easy decision regarding our air conditioning system. Thanks we really appreciate it.

Found the tech to be knowledgeable with AC unit. I appreciated the suggestions on ways to improve the HVAC system without selling more service to me. Also appreciated the fact that he was not in a hurry to go to the next appointment and took a little extra time to look over the whole system. He even suggested that the attic insulation could be improved and that a DIY person could do inexpensively by getting the supplies and equipment from Home Depot.

These things that he did gave his service more value to me as a consumer.

Thank you John Moore for supporting your employees and giving your customer the value on your service in these hard economic time.

Sincerely,
Dennis Bascon

Very respectful and took time to show me the problem with my ac. Definitely a go to for ac.

Sadly I also wanted to get a qoute to get my roof done and the first time they never emailed me a quote after the tech told me I do not need to be there. Two days later I call to see about it and the company told me yes I had to be there. So another appointment made and drive the hour to wait around the town that the house is in for four hours just to get another call saying I dont need to be there and he sent me the first quote... 20000 more than all my other quotes! The ac guy was amazing but don't think I will be contacting them for anymore stuff.

Our technician, Danta, arrived on time and did a fantastic job. Would recommend John Moore and will use them again

This was a simple job to replace a valve under the bathroom sink. A very quick and easy job. If you ask me the prices here are ridiculous.

I asked John Moore Services to assess my termite issues. Mike Vogel arrived on time and right away let me know I had no termites! He was polite and very professional.

This was the best in-home service that I have experienced ever!! I just purchased my home and the appliances were newly installed, however, apparently poorly and improperly installed. The technician was extremely pleasant and explained everything thoroughly. The overall charge was so low that I was in disbelief. I will definitely use John Moore again and have already recommended the company to others!

Appreciatively,
Meca D.