Father (80 yrs old) purchased and had John Moore i...

Father (80 yrs old) purchased and had John Moore install a brand new A/C & Heat System ($10,000) in 8/2013. John Moore took total advantage of my Father! Technicians arrived @ 3 pm and were here until 2 am b/c they couldn't get it to work once installed. They refused to leave and return the next day. Were supposed to provide portable A/C units to get us through the night; did not have them on truck. Reinforcements called, it took six monkeys to screw in a light bulb. Called Customer Care to report and request for someone to come out an re-inspect system to make sure all was correct; never heard back from them. Father passed 4/1/16; home flooded 4/18/16; as his daughter I'm still recovering. Today, 7/7/16, I scheduled a $69 service call and the Technician immediately pointed out all the flaws from installation; algae on the inside; etc., he wanted to nickel & dime me for everything that should have been done by John Moore upon installation instead of "free" as a corrective courtesy. And, he made excuses for why he couldn't go under my house to reconnect the transfer lines to my converter box (e.g., too old, didn't have coveralls, flat out didn't want to go under house). Called John Moore to address service call, technician and the fact that NOTHING was fixed and he didn't even put my system back together as he found it (left undone). I got referred to Customer Care, which can and will do NOTHING for you. Technician wants payment for NOTHING! I will never use John Moore again and I will tell everyone I know that they are a RIP OFF!!! Oh, my favorite part, Customer Care calls after-the-fact and puts everything on my Dad for lack of maintenance of system over the three years he was alive!!! REALLY!!!