John Andrew Ford Review

My experience at John Andrew Ford was very professional. Xing Yu, Assistant Sales Manager was just great! Everything was effortless and done with a smile. His answer was always "Yes we can work something out" It makes you feel welcome when someone is genuine and sincere and they take the time to walk you through the entire process. That was what I got today. I've been round other car dealership in the past and I rate my experience at John Andrew Ford above all others. Thank you for the pleasant experience and I look forward to the journey with John Andrew Ford.

best price best service best trade in option, find seven then you will find best car

Terrible service from service department. Calls unanswered, promises broken, massive sales pitches. Avoid.

I brought a company vehicle in for service. I know I wouldn t pay for it but I do check the quality of service as if I were paying for it. Couple issues others should look out for:

1. My company vehicle was damaged during service and I was not informed of this when I picked up the vehicle. It wasn t until I got home and I saw the number plate had been severely damaged and the broken frame put on the back seat. No mention of this upon pickup.
2. Ridiculous pricing - $247 for Professional A5 5W30 oil. I m no mechanic but I doubt oil costs this much.
3. Vehicle parking light (one side) did not work on the night of picking up the vehicle after service. Only noticed after dark that it wasn t working. I brought it back 2 days later to try and get them to replace the bulb for free as it s highly unlikely the bulb blew out within 6 hours after service - they denied and charged my employer for the replacement.

Vehicle was a Ford Ranger. All other service was good and car was well washed up.

I received an automated txt message asking if I was not 100% happy with the service to reply No and they would contact me the next day. I replied No hoping to explain the issues with a follow up phone call but this never happened. I trusted John Andrew Ford based on their reputation. Im afraid I will never bring my company vehicle back here again, let alone my own. Please double check your vehicle when you pick it up and don t expect a follow up call if you were not 100% happy with their service.

Awesome service honest and not pushy will highly recommend to others.

I had Great service and support information from them.

Rating applies to the service department. Issues with 2014 Ranger resulting from an auto transmission replacement in 2016 (inside the manufacturer s warranty). Approx. a year later (just out of the 3yr manufacturer's warranty) the flex plate (fly wheel) broke. Fault finding the vibrations involved the removal of the sump and front engine cover before the crack is the flex plate was discovered. A month after the flex plate was replaced, the sump had to be removed and correctly reinstated due to an oil leak. 33 months after the flex plate failure they found an oil leak around the front cover and charged $1000-1200 for the repair. In hindsight the oil leak was possibly minor as no oil ever dripped on to the garage floor and there was no observable loss of oil via the dip stick. They were insistent that their mechanical repairs outside of the manufacturer's warranty are for 12 months/20,000kms and would not accept any culpability in the oil leak from the front cover removal 33 months prior. The vehicle has in total covered 63,000kms and 29,000kms in 33 months since the flex plate replacement. Outside of warranty get your car serviced by a good local mechanic. Recommend with extreme caution, only use them if you have a warranty issue. Consider getting new vehicle serviced by a competent local mechanic. Next purchase of new vehicle will review dealership service department as a priority. Unfortunately, John Andrew (& Ford NZ) appear not to care.

Helpful and knowledgeable staff. Good selection of vehicles. Parking isn't too difficult in the side streets.

Nice to see female sales consultants. I felt more comfortable and at ease.

Sales process of purchasing a car was straightforward. Had some after sales issues ie had paid for full tinting though only receive partial/ the wrong tow ball was installed and had to be changed 1 year later (at the Penrose branch). So to John Andrew Ford's credit the issues were remedied to my satisfaction. Found customer service to be more approachable at Penrose however.

The sales lady made me and wife Relaxed well sorting car and meeting all my demands top job nice work

My wife & I found Chris Robbins great to work with. He goes that extra mile to make sure things are right for you. Top man.

Absolutely poor service! The sales counsulant (Lin Bi) there really doesn t know what the definition of good service is. Has he even gotten proper training? How can you demand a customer to pay a deposit even before discussing about the car and showing the car itself??? Is this how Ford Salesman get trained these days?? Because if this is the case, you guys are going to lose a LOT of potential buyers! Very very disappointing.

Service Department maybe having a bad day, but I have had to chase them for updates to my Ranger's front sensor issues and when I did get through, I was told to go to the dealer who put the nudge bar on it. The not so 'funny thing is', it was this Ford dealership that did it just over a month ago when I picked it up from them brand new!

We would like to say a Big THANK YOU TO Wesley and his amazing team at John Andrew Ford in Grey Lynn for helping us with his great service to ensure we were looked after when making a decision when purchasing our brand new Ford entering 2020. A real people's person who generally cares that we are 100% happy with the choice we have made when selecting our new ride. Thank you again Wesley Lewu and super blessed to have walked in and joined the Ford family.

What an absolute joke of a ford dealership! Doesnt even deserve a 1 star! Over charge for everything and the service is terrible! Will never buy a car from here again.

If you dont need to go here to purchase a new car, then dont. Theres better service at other ford dealers to be had

The staff are friendly and the whole team is great.

Staff were rude and wouldn't help with a simple enquiry. We had been previous customers, but with the way we were treated we definitely wont be back again.

I have had trouble with J.A.Ford since day one with my Ford Mondeo. The story begins with being sold a car with no rego, an old warrant of fitness, damaged tints in the rear window, boot cover missing a hanging string, minor scratches all over and a door that did not lock using the central locking button. I had been recommended J.A Ford by a friend; what a mistake. I took good faith that purchasing a car with their so called "100 point check" that the car would actually be ready for sale and purchase...how wrong I was.

On return I had to wait 2 weeks to get my newly purchased car back. Parts had to come from Australia. My car on pick up still had a section of the dash hanging down - which the sales person roughly popped back into place and sent me on my way.

Now I am writing this after my latest service at Grey Lynn J.A Ford. On pick up my car was not groomed. The tyres were slicked and it had a wash but the interior was only vacuumed on the front mats. This took the Customer Service rep another 20 minutes to get done, 10 mins for the first time she returned with the car still mostly undone, the addition was the back mats...not the boot, or the seats, or the centre console. After driving it to the groom for the 3rd time, it came back with the boot done and seats barely done. The dash was half wiped on the drivers side.

My main issue here is that my car was damaged during the service time - not badly, but scuffed on the left front door (pictured). The customer service I have received after letting them know of this damage has been 100% poor, so bad that yesterday I had to call them, over a week later to follow up any solution to this damage. Last week, I was told that security camera footage would be checked of the car park ... Why? How about fixing the damage? Also, a bulb that was replaced (apparently) has already blown just over a week later.

I do not recommend J.A Ford to anyone. Especially the service department, the people I have dealt with are not really productive in fixing errors that they have made and seem to try their best at covering up any faults on their side with excuses and in the case of the damage on my door - attempting to blame me. Any decent customer service would be no fuss and straight into remedying any issues.

I would suggest that anyone reading this review sincerely avoid John Andrew Ford, Grey Lynn.

Just a bad experience with John Andrew Ford. But will happily recommend North Harbour Ford. Craig will see you right.

Had the best time today got a great deal on a Ranger, thanks so much to Xing and James, you guys rock

Traded in my 2015 Ranger for the latest model and Nick was awesome to deal with, quick and stress free. This is my 3rd Ford vehicle in 7 years and that s why I keep going back. Awesome service.
Thanks to Nick and the team at John Andrew Ford

Lack of customer service follow up and an 0800 number for servicing that no one ever picks up. Very frustrating to deal with.

Overall I'm happy with my used 2015 Ranger buy. I had some hiccups that were not expected like no rego, broken check strap on drivers door and average cleaning which were mostly resolved but overall happy. James was fantastic in the financing and even with a few hiccups he worked with it without complaint. Overall good result but not perfect which in used sales is more than acceptable in my opinion.

BAD experience with john andrew

Engine light was on four times so far after first service, everytime light on bring back to ford. Was by told fix everytime.But never fix, light on again. Ask refund at the third times and they keep the car for over one month, before i get back and just offer me two free service, and i just reject the car cause was lemon car. and finally make a deal was base on the car was fixed all problem gone , just for my concern to trade my old and already fixed one in and contribute 5000 to replace the new one, and ask me grab the old one back and wait for the new one.when the old one back, light was on again. Feel deceive form john andrew. And treated unfair, buy a new car about one and half years and find out was lemon car cause the same problem fixed three times and still not fixed.and still ask me contribute 5000 to replace the new one. Is that fair, selling the can't fixed lemon car and still ask customer to contribute to replace. This is the way how john andrew treat customer, why choice john andrew

Yet another bad experience. My mondeo stopped on monday afternoon and closest place to get towed to was john andrew ford grey lynn. First mistake. Car arrived at JAF at 2.30. Tell them it's a work vehicle and I'd appreciate it getting sorted today (tuesday) as no car costs me income.
After a phone call at 9.30 this morning with quotes to fix I say go ahead. Even though their pricing is beyond a joke it just needed to be fixed... after no contact all day . I ring to check on progress AT 4PM and get told it's not going to be ready till tomorrow now... and to add insult to injury the lady on the phone was so uncaring. No offer of courtesy car no care at all. Being sales people they did try and upset me to a service too. Ha. Just because you are a big company this should not give you right to treat paying customers with such deregard VERY DISAPPOINTED AND WILL MAKE SURE EVERYONE I KNOW NEVER USES John Andrew Ford Grey Lynn. Now down two days income and expecting an over priced bill. Thanks for nothing.

Our family recently brought a car at John Andrew Ford (grey Lynn branch) I am speachless with the amazing service we received from the team (esp Lynda who put all the paperwork in place) They made sure we were happy with the car before we left the yard. the team went above and beyond to make our dream car ours.
Awesome work team thank you very much .love the car (so do the kids). Superb effects from everyone highly recommend John Andrew Ford.

Car fixed under warranty in record time. Great service

Great service. I only buy off Peter Whitten. He is very knowledgeable and is great to deal with.

Excellent experience from Wesley delivering two new Ford Rangers. This guy knows his product well and is very good with getting the little details done right.

Absolute lifesavers after turning up unannounced on a Saturday morning at the start of a long weekend with a dodgey transmission after a long drive from Palmerston North to Auckland. Fantastic job done, courtesy car was amazing, car now running better than ever. Wonderful people. I cannot recommend highly enough.

Professional but friendly staff. Good range of cars. We were at John Andrew Mazda talking to Paul Ah Quoi.

Wesley was an orsome guy from the start of looking at buying a ranger right to the end when we drove out with a beaut FX4 2020. He was professional but down to earth and easy to talk with. True champ and if you are looking at buying a ranger I absolutely recommend him to go with. Thanks mate

BAD experienced with john andrew

Engine light turned on four times after first service, I took the car to Ford every time the light was on and every time The Ford technician told me the problem was fixed But it was never fixed. I had given enough chances to The Ford to repair the problem, but every time made me really disappointed. That means The Ford technician couldn t find out what the problem is to cause the engine light was on. They kept the car for a month on the last repaired . During the month, I asked them for refund and give me an answer. But they came out the solution is to give me two times free services That s really unacceptable. So I had rejected their offered. Finally they came out a solution is they ll take this current car as trade in car and I need to contribute $5000 as price difference to get a new car. They promised me that they had fixed the problem and the car doesn t have any problem anymore. And I don t feel safe to drive this car anymore so I had accepted their deal. They asked me to take back the car until the new car is arrived. But the engine light is turned on again during the waiting period. They had breach of promised and trust, they haven t solved the problem. That s really unfair, I bought this car just one and half years ago , when I found out the engine light problem I was immediately taking it to The Ford service workshop. On that time I just thought it was a small problem but when I took it to fix for the three times and I knew that the problem couldn t been fixed. I just need John Andrew treat me fairly, I already accepted their offered but the promised is the car problem must fixed. That s really not fair...that is John Andrew treated customer.

I had an enquiry about my new car and tried to ring someone there. I left a message and after 4 hours nobody call me back. Tried again to ring there again couple of times and ALWAYS nobody there to answer me. I tell you their customer services are NOT GOOD. Be aware!!! Very disappointing.

Finding a park to drop off the car for remedial work is a major, major problem. Was told later that best way is to simply stop the car in front of the service reception, hop out and reception will arrange for someone to sort out the car. Too bad for vehicles behind you. They'll just have to wait!

Most Excellent service, Thank you Wesley for going all out for me and my family to get the car i wanted and the colour. Right on christmas!! you were so kind and helpful and always giving me updates along the way. your an absolute star! and bless you for driving it all the way up to kerikeri so that we didn t have to miss our family holiday. I highly recommend Wesley to help when purchasing a vehicle he s your man! . Love my new car it s beautiful to drive.

Customer treatment not good, fellas bullied my friend when iam doing a mustang trial

Really bad service

My car dealership advice me to get a 3rd or actually 4th opinion from John Andrew Mazda so they can be sure about car issues

My car is shuddering and really obvious to feel

John Andrew Mazda mechanic said this is normal

3 mechanics before I go to John Andrew Mazda
Said I have issues with motor mount
Maybe coils as well

3 mechanics MTA approved said I have issues
Except John Andrew Mazda said it's normal

Those types of cars is like that always shuddering
And it's very uncomfortable shuddering

Because of there report that the car is okay I lost my claim with the dealership
As they only accept this opinion which will not cost them any money

They gave me too much stress
I ever have in my life

Just a stupid report make me lost my claim with the dealership manager

Awesome team at this branch. I originally just bought my car in for it service. Andrew Mitchell then started to answer a few questions I had about a possible trade in, he had so much knowledge overall and referred me on to the correct team to chat with me about the questions I had. Lynda from finance and Xing from sales where just on top of the whole process. Every request I had was met 100% with no issues, from finding the colour car I wanted to the a small item for the car, to even the adjustment of the paperwork. They treated our purchase and myself with the same excitement of purchasing a new vehicle. I am from the shore and will only bring my car here. To deal with this team overall. Service and purchase. They are all so awesome I have referred my family and friends to only buy from this ford and Mazda team at John Andrew and service their vehicles. No regrets on our trade in..

Awesome personal and professional service from Phil at John Andrew Ford. Nothing too much trouble. The best customer care. Thank you so much for finding us the perfect car!!

go find Ryan Davis, he is very dedicated, responsible and will pay attention listening to your wishes and concerns. we have made a deal together, and I'm very happy working with him. Well done Ryan.

I purchased MAZDA 3 last month. It is very comfortable drive and is very stylish looking. However I could not enjoy the purchasing experiences at all that was meant to be exciting and fun.
The reason why I have written this on public that I feel I have exhausted all my options with your team and am very upset with how I have been treated, especially by the service center.
I know I am just one of thousand of customer of MAZDA so I didn't expected to treated as special at all. But It was always slightly difficult to deal with the salesman ever since the test drive and I did not appreciate when they booked a delivery date without asking me. As I am a business owner, I tried to manage to organise a schedule, only to be told that my reply was late and that I could now not get my car for another week if he didn't book. I felt I was getting the blame for something that was not my fault.

Once my car was delivered, on my way home the front car parking sensor started beeping like crazy so I called the service center. They were nice and came quickly. I was advised to take it back to MAZDA service.

After-sales service was despicable, Irude, extremely unkind and unhelpful. My courtesy car was not booked properly and no one was waiting for me. I returned later day to pick my car with my friend. the customer service rep was rude and aggressive even to my friend which upset and embarrassed me the most.
I understand It's an optional sensor done by other company so It's not their work but it's difficult to just get it checked properly by them as they keep saying there is no problem, It's normal, how it works. It costs me $795 and It still doesn't work consistently and I don't feel safe. I have been told that I must turn it on manually when I want to park the car and turn it off at all other times. If this had been explained to me at the time of purchase, I would not have selected this option. I have no idea where to go from here.

There are many more things to say but I tried to cut short.
This has soured the taste of buying my first brand new car. I expected it to be fun and exciting , but because of how I was treated and this $ 795 accessory, when i think about my new car I feel very upset.
I would appreciate if they showed me more respectfully. However there are 2 nice prople who listened and tried to help me out of this situation even though it's not their job to do.

Excellent, Wes looked after me, brought a Ford Ranger FX4 & James for finance.

Great service and attention to detail from Wesley. Thoroughly enjoying my new Ranger Wildtrak

Bad sales, went to buy a 4x4 ranger, and sales keep pushing 2wd version.

Good staff. Great chat and banter. Friendly staff! Yet to pick up vehicle but should be promising. Highly reccomend seeing Nick and Maddie!

Surprisingly below par service. Took my vehicle in for a service after it being there all day. Nearly impossible to get anyone in the service department to answer a phone call. When I arrived to collect my car at the end of the day. I am told they need to another day and they had forgotten to notify me. This is not the first time either.Disappointing really

Extremely good customer service, very friendly team. There was no hidden agendas, the sale was transparent and we were made to feel like old friends. I dealt with Calvin, and Paul. Awesome work guys!

Same as all car dealers, there your best friend until the deal is done then they forget ya.

If I could give a zero star review i would! After spending $70,000 three years ago on a brand new vehicle and it causing nothing but problems the way John Andrew grey Lynn staff have treated me is beyond a joke in three years two rear main seals two sets of glow plugs and countless malfunction codes many many tears ect ect I have Been treated like trash had my calls not returned spent days not being able to get through and not knowing what is going on with my vehicle. And yet again today had another break down and to be told by the dealership 2ic that we are not welcome back at John Andrew ford Grey Lynn well that s not customer service at all this is not how it s meant to go when you buy a brand new ranger or any vehicle for that matter I have extended warranty and I have consumer rights sort it out !

Have brought one van from here from Biron. About to buy a ranger from our company. Fast friendly and efficient.

Very professional service with Customer service at the forefront of everything the team do at John Andrew FORD. Had an amazing experience buying a car from the team and in particular Xing, who went over and above his customer service requirements you ensure our needs and satisfaction was the most important. Honest feedback to ensure efficient decision made when purchasing a vehicle. Overall great service, friendly, helpful and genuine care for customers. #customerforlife. Awesome experience, definitely recommend them if you are looking for a FORD. #lovemyrangerwildtrack.

tried to book car in for service left a message no one returned my call . I have now rung back a week and a half later and no one answers the phone AGAIN,left another message now and one week later no return call , poor to say the least do not use them.

Edit 04-mar-2020 vouchers never arrived.

Bought a car there about a year ago. Buying process was easy enough and I liked the salesman. Car is as stated and mechanically sound. However the guy that was pushing the vehicle warranties was full of it, the car was delivered to me with one of the back door electrics disconnected (which was fixed with ease but a hassle) and there was a promotion with gas vouchers going on at the time, which after 3 phone calls, 2 emails and a visit to the premises never materialised. Go to J.A. mazda at least they follow through.

Wesley and the team at John Andrew Ford provided great service when I purchased my Ranger. Wesley gave me precise and comprehensive instructions for the vehicle at the time of pick up. As a result, the transition to a new car went smoothly without any issues.

Would highly recommend Wesley from John Andrew Ford if you ever need to buy a Ford, he is just awesome.

I have never ever given a one star rating .. I wish there was a minus 10 .. ( I must admit the staff have been absolutely nice and understanding but the product is sh*t ) Brought a brand new 4x4 2017 ranger - had no end of problems... from day one - truck has but not limited to...shut down lost all electrics- had to be towed I paid the extra to take it to them .. ( never refunded ) . Blu tooth failed , door leaks etc etc ...no end of problems with this truck - once your out the sales door where it s all warm fuzzies - down to the internal hell that is the service department ... this started at less than 1thousand kms .... I think I got a lemon . No end to my nightmare nearly 2 years later as the truck wouldn t get out of park today - when it rains forget about the electronics. Got some extra automation that I didn t pay for - service manager says he d rather talk than email .. It has cost my Buisness thousands of dollars .... ps my 2007 hilux with over 220 kms on the clock has spent less time in the workshop this year..... I m not taking these comments lightly it is the truth , I ve been fair open honest and given plenty of time for John Andrew to fix problems.

This has cost me so much time and stress ... reading the other comments I can assure you , when they mention stress - they are not crazies . If something goes wrong , no help .

To go to this extent and comment on this has taken yet more time .... but I think people should know .

I look forward to any comments from the proprietor - if I have been unfair in my review

Paul -

Absolutely the worst experience i've had with any business ever! Definitely purchase your vehicle somewhere else!

Wesley was fantastic to deal with from start to finish.
Highly recommend

Amazing service!!! I'm really happy with my car, and the service from Jean Hardy (sales) and Lynda (finance) was really incredible. Highly recommended.

Just picked up a new ranger from them.
Nick and Lynda are great to work with.
They operate a pretty smooth operation there. They fit in with what I needed, delivered on what was expected and it was a seamless experience.
Hopefully the service department is as good, will find out in due time, but if you are after a new car, go see Nick.

My wife and I bought a car recently (March) from the friendly team at John Andrew Mazda and I have nothing but good things to say. The sales staff were friendly and helpful but not pushy, they did everything they said they would, the car was ready just when we wanted with no hold up's or issues and it was in a great condition and they had even fixed a couple of scratches I had noticed in the body work. I would recommend them to anyone.